In observance of the Thanksgiving holiday, our offices will be closing at noon local time on Wednesday, November 26 and will reopen on Friday, November 28. We will be managing emergency service calls only.

You can pay your bill over phone or click here to manage your account online.

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Welcome to
Carolina Water Service of NC

Latest News

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Nov 21, 2025
  • Your Utility at Work
  • Community
CWSNC employees generously donated their time, expertise and labor-power to set up the Newland Christmas Tree Festival. Click here to read more.
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Nov 20, 2025
  • Your Utility at Work
  • Community
This year, Carolina Water Service of North Carolina is investing approximately $44.9M to support continued reliable service.
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Oct 13, 2025
  • Your Utility Services
  • Community
Paperless billing is convenient, secure and environmentally-friendly. Watch a how-to video here for help enrolling.

My Utility Account

Our online self-service portal lets you manage your utility account Anytime Anywhere!

  • Manage your account 24/7
  • View and pay bills
  • Monitor usage and save money
  • Set up alerts and reminders
  • Contact us directly
  • And More

Already have My Utility Account?

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Lead-Service-Lines-Survey-Homepage
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Let's Get the Lead Out!

Lead Service Lines are a danger to health. Does yours contain lead? Do a simple test to find out, then complete our Survey.

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Patty Potty Talks Toilets

And Patty says only 3 things should EVER go down yours — Pee, Poo, and Paper — toilet paper that is.

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Water Quality is Our Priority

We follow U.S. EPA monitoring and testing protocols to ensure your drinking water is safe.

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