As we prepare for another round of wintry weather this weekend, our top priorities remain providing reliable water and wastewater services to our customers and keeping our team members safe. If you experience a water or wastewater emergency, please call us at 1-800-525-7990. Customer service is available 24 hours a day, including weekends.
We will address any service issues as soon as conditions are safe for our crews. In the meantime, we want to ensure you have the information you need to prepare for freezing temperatures.
Tips to Help You Prepare
Stay Informed
Register your account at account.myutility.us to receive timely alerts about your water service. Please make sure your household’s contact information is current.
Report Issues
If you experience a service issue, contact us at the number above. For non‑emergency questions, please consider waiting to reach out, as call volume may be higher during severe weather events.
Charge Up
Charge your phones and electronic devices now so you can stay in touch with family, receive alerts, and follow local news. Keep extra batteries on hand if available.
Plan Ahead
Before the storm arrives, stock your home and vehicle with essential supplies in case you temporarily lose heat, power, or internet access.
For additional preparedness guidance and the latest weather updates, visit www.weather.gov