STATE OF NORTH CAROLINA UTILITIES COMMISSION RALEIGH DOCKET NO. M-100, SUB 158 BEFORE THE NORTH CAROLINA UTILITIES COMMISSION
In the Matter of Investigation of Necessary and Appropriate Responses to the Novel Coronavirus COVID-19
ORDER SUSPENDING UTILITY DISCONNECTIONS FOR NON-PAYMENT, ALLOWING RECONNECTION, AND WAIVING CERTAIN FEES
BY THE COMMISSION: On March 10, 2020, Governor Roy Cooper issued Executive Order No. 116 declaring a State of Emergency in North Carolina to coordinate response and protective actions to prevent the spread of coronavirus (COVID-19).
In so doing, the Governor ordered state agencies to cooperate in the implementation of the provisions of the executive order. On March 14, 2020, Governor Cooper, finding that further action was necessary to protect the health and safety of the residents of North Carolina, slow the spread of the COVID-19 outbreak, reduce the number of people infected, and avoid strain on our health care system, issued Executive Order No. 117 prohibiting mass gatherings of more than 100 persons to limit the spread of COVID-19. On March 16, 2020, the Commission acted in response to the declared State of Emergency and consistent with the Governor’s executive orders to assist in preventing the spread of coronavirus by suspending all hearings scheduled to be held prior to
April 13, 2020. On March 17, 2020, Governor Cooper further issued Executive Order No. 118 closing restaurants and bars for dine-in service. In addition, that executive order recognizes and provides relief for the numerous workers in North Carolina who may have lost wages in restaurants and meeting places due to mass gathering restrictions.
Most of the major electric, natural gas, and water and wastewater utilities regulated by the Commission — including Duke Energy Carolinas, LLC; Duke Energy Progress, LLC; Virginia Electric and Power Company, Inc., d/b/a Dominion Energy North Carolina; Piedmont Natural Gas Company, Inc.; Public Service Company of North Carolina, Inc.; Aqua NC, Inc; and Carolina Water Service, Inc. of North Carolina — have notified the Commission that they are suspending disconnection of utility services for non-payment in recognition of the above restrictions and to avoid creating additional hardships for their customers.