Contact Us

Phone Inquiries: (800) 525-7990

We’d Love to Hear from You! 

Phone: (800) 525-7990
Fax: (866) 842-8348
Email: customerservice@carolinawaterservicenc.com
Hours: 8:00am - 5:00pm Eastern
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.

To start or stop service at an existing location, inquire about a Property Closing Information Request Form, or request start service connection at a location/property currently without a water and/or wastewater (sewer) connection (also known as a TAP), please visit our Service Forms page to download the corresponding form. The forms are also located under Contact Us on My Utility Connect. Submit your completed form to Customer Service via email or fax.


Use our FAQ section to find answers to common questions.