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How to Detect a Leak

Aug 03, 2020

Did you know that water leaks are the leading cause of higher than normal bills and can be very costly to fix? Are you afraid there is a leak in your water system?  Finding a leak that is not on the surface or visible is not impossible. Great Basin Water Co. wants to offer you a few tips to help find and detect a leak.  We encourage you to learn more about finding leaks by viewing our video here: https://vimeo.com/424894924

On the face of your water meter there is a flow indicator that is either a dial or a digital icon, depending on your type of meter. Some digital meters have a built-in leak detector which may be displayed in the form of a faucet icon, the flow rate, or even say the word leak. If your meter does not have a leak detector, the flow indicator can help determine if you have a leak. If no dial is spinning or the digital indicator is not running when your system is completely off, that is a strong indication that your system is leak free. However, if the dials on your meter are spinning or the digital icon moving even if there is no water being used in your system, you most likely have a leak on your property. If the flow indicator dial is spinning you may have a leak somewhere after the meter. If the numeric counter is spinning when no water is in use, you definitely have a leak.

Toilets are the most common source of leaks. If your toilet will not stop running, GBWC recommends fixing it right away. A leaky toilet can waste up to 3,000 gallons of water each day. Get started by checking your fill device inside the back of your toilet. You may also have a bad seal on the base of your toilet as a bad flapper seal can cause “phantom flushes”. To determine if your toilet is quietly leaking, put a drop of food coloring into the tank and wait 10 minutes. If the color shows up in the bowl without flushing, your flapper may need to be replaced.

Also commonplace in the bathroom, a dripping faucet or showerhead can be caused by worn washers or seals. These washers and seals can easily be replaced with parts found in common hardware stores.

The most difficult leaks to detect may be in your sprinkler or irrigation system. These can cause big water bills. GBWC suggests you walk through your yard periodically and check for service line breaks or issues with sprinkler heads. One sign of a broken line is soggy ground spots, overgrown, or extra green spots on your lawn. Additionally, drip irrigation lines may develop leaks if animals chew through them.

If you’re worried you might have a leak or you notice a sudden change in your bill, call our Customer Contact Center at 844-694-4404. They will help troubleshoot your problem and if needed send a technician to your home to investigate further.

And by the way, if you notice water on a roadway or even flowing freely from a GBWC facility, please call into our Customer Contact Center to report it, so our operations staff can quickly asses the issue and take the appropriate measures. At GBWC, our priority is to provide customers with safe and reliable water every day.

As a reminder, during this unprecedented time we are practicing social distancing as well as contactless service. We would like to make sure that you are aware of this as any operations staff you may meet will be practicing these precautions.

One more link to check out our video: https://vimeo.com/424894924