To manage your utility bills and payments, we recommend using our My Utility Account self-service portal.
With My Utility Account, you can easily manage most billing requests yourself.
- View your current bill and balance
- Pay bills
- See all past bills and payments
- Set up Text to Pay and Auto Pay
- Choose paperless billing
- Set up billing notifications
- Contact Customer Service
- And more
Alternatively, please contact Customer Service for these requests. Please have your 10-digit Account Number or Service Address handy.
Ways to Pay Your Bill
Please note, we are not affiliated with any third-party bill payment services, such as Doxo or Mint. These services usually charge additional fees, and do not guarantee payments will reach us on time. This may result in late fees or disconnection of services. We strongly encourage you to use one of the above payment methods.
Disconnection Notices & Reconnection of Services
If you've received a Disconnection Notice or your service has already been disconnected, you'll need to do the following.
Pay Your Overdue Balance
- Locate your 10-digit Account Number on your bill or Disconnection Notice.
- Note the scheduled Disconnection Date on the Notice.
- Choose one of the following payment methods to ensure your payment is posted at once to your account, and before the Disconnection Date.
With My Utility Account
Using your credit / debit card. You do not have to be registered to use this feature.
Make a Payment Now
Using your credit / debit card. We use First Billing Services for pay-by-phone services. To speak with a Live Agent, call (855) 270-3592. To use their Automated Payment System, call (888) 562-3451. First Billing Services will charge fees for this service, as detailed above in Ways to Pay Your Bill / Phone. We do not profit from these fees.
- Record your Payment Confirmation Number.
- If payment is made within 5 business days of the Disconnection Date, call Customer Service to ensure your services are not disconnected.
Reconnection of Services
If your water service has been disconnected for non-payment:
- A Reconnection Fee will be charged. Please call Customer Service to obtain the correct amount. This Fee must be paid by the methods detailed in #3 above prior to reconnection.
- Once payment has been made, you MUST contact Customer Service to schedule a reconnection.
- Reconnection of services will only be performed during regular business hours.
Beware of Bill Payment Scams
Utility customers are commonly targeted by email, phone, and in-person scammers (criminals). That's because no one wants to risk essential services being cut, and scammers take advantage of that vulnerability. Fortunately, there are some simple steps to protect yourself.
- Stop and Think!
Scammers rely on false urgency to get victims to act in haste. Stop and ask yourself: why is this person contacting me; and does ANYTHING seem suspicious?
- Why Now? Why the Urgency?
Is this person pressuring me to act in some way? Is this a demand for urgent payment or personal information (birth date, Social Security number, bank / credit account numbers, etc.)? NEVER give a stranger this type of information. As your utility, we already have the necessary information to provide your services.
- Control the Conversation
If you have ANY doubts about the legitimacy of someone contacting you, STOP! Take down the information you were given, note how and when you were contacted, then contact us using our phone number or email from your bill, this website, or My Utility Account. Do not use a number or email you were given, as these can be false.
- In-Person Scams
When someone comes to your door, it can be harder to follow the last 3 steps, especially if the person claims it’s an emergency. Remember, our field staff rarely make unscheduled home visits. If it's a legitimate visit, our field service personnel will wait. If you are approached:
- NEVER let someone into your home until you've verified their identity.
- Ask to see their employee badge and note down their name and number.
- Then ask them to wait until you’ve verified their identity by contacting us using our phone number from your bill, this website, or My Utility Account. Do not call a number the person has given you as it could be false.
Our Customer Service agents and field staff will never have a problem with you taking these precautions. If the person contacting you does, or becomes aggressive, chances are you're dealing with a scammer.
Suspected scams should be reported to Customer Service and local law enforcement.
Scammers are always finding new ways to take advantage of consumers. Learn more and stay one step ahead by visiting Utilities United Against Scams.