Media Room

Enroll in a Payment Plan or Deferred Payment Arrangement

Dec 10, 2020

Payment arrangements are available to customers behind on bills.  

Click here to open MyUtilityConnect and sign up for a Payment Arrangement through the portal. 

Sign into your account via MyUtilityConnect and open Billing. Click to navigate to the Payment Arrangement Section. Follow the prompts to check your eligibility and enroll. 

A payment arrangement provides the option of paying your current or past due balance over an extended period of time. The payment arrangement amount will be due in addition to your current bill amount until paid in full. Your account will not accrue late fees while the payment arrangement is honored.

All customers may apply for a payment arrangement
. In order to qualify, a customer must be in good standing with no disconnections for non-payment over the last 12 months. Defaulting on a previous payment arrangement may impact eligibility.  

Please contact us for assistance or with any additional questions. 

Sean Twomey Named New President of Great Basin Water Company

Sep 02, 2020

Utility industry veteran and professional engineer to lead Corix’s Western Business unit

Reno, NV. – Great Basin Water Co. (GBWC) and Bermuda Water Company (BWC), members of The Corix Group of Companies, announce that Sean Twomey has been named the new president.  Twomey is a professional engineer and utility veteran who has been with Corix for 12 years. He replaces longtime GBWC and BWC leader Wendy Barnett, who retired after a successful fourteen-year career with the company.

“I am honored to accept this position and look forward to immediately contributing to the focus on operational excellence and customer engagement of the Nevada and Arizona teams. We have great people in our company, and I am a big believer in the value of building connections both internally and with the communities we serve.” stated Twomey.

Upon graduation from University College Cork in Ireland with a degree in process and chemical engineering, Twomey moved to Miyagi, Japan, to work with Alps Electric as a Research and Development Engineer. He joined Corix in 2008 as a Project Engineer – Water and Wastewater Treatment and has held a variety of positions within the company culminating in his current role as Vice President – Operations, Canadian Utilities. In 2015, Twomey was awarded a Master of Business Administration from University of Calgary, Haskayne School of Business.

“Throughout his 12-year tenure with Corix, Sean has consistently demonstrated strong leadership, technical skills and strategic focus. He has also successfully managed his teams to achieve high levels of operational effectiveness in the water and wastewater industry and enhanced customer cooperation in the communities they serve,” said Catherine Heigel, Executive Vice President and Chief Operating Officer, Regulated Utilities for Corix. She added, “I know he will bring his best in serving our Nevada and Arizona customers.”

Most recently, in addition to his operations role, Twomey served as both a member, and now the head, of the COVID-19 Incident Command Team which has driven the company response to the pandemic.

 

Great Basin Water Co. (GBWC) is a privately-owned water and wastewater utility and began serving Nevada in 1996. GBWC has four divisions: Cold Springs, Pahrump, Spanish Springs, and Spring Creek, serving more than 16,000 customers. Bermuda Water Company (BWC) is a privately-owned water utility which began serving Arizona under its present ownership in the year 2000.  BWC currently has more than 8,000 customers and serves portions of Bullhead City, Fort Mohave, and surrounding Mohave County.


Please Read: GBWC Rate Case Filings

Jul 27, 2020
Please read an electronic copy of our applications to adjust annual revenue requirements for water rates charged to all customers in the Cold Springs Division and in the Spring Creek Division. 

Please click the links below to view the rate case filing for your community. 

Cold Springs General Rate Case Volume One 
Cold Springs General Rate Case Volume Two 

Spring Creek General Rate Case Volume One
Spring Creek General Rate Case Volume Two
   

Update: Our COVID-19 Response

Jul 23, 2020

It feels as if summer weather is providing a welcome respite from uncertain times, but it’s also showing us we can’t let our guard down in the fight against this pandemic.

At Great Basin Water Company, we’ve begun taking some cautious first steps in a desired return to normal. They’re designed to ensure you continue to receive safe and reliable water, wastewater, and energy essential services, and our communities stay safe.

In March, our COVID-19 Incident Command (IC) team put in place comprehensive polices and protocols governing office closures, remote work, physical distancing, and the use of personal protective equipment (PPE). These measures, among others, are under constant review as we evaluate reopening and a return to more normal operations.

The IC team, with guidance from public health authorities, have determined only a small number of our North American operations currently meet the stringent criteria for reopening. And where reopening does occur, it will be done carefully and methodically. As all our systems continue to function normally, we’re confident these first steps are the right ones.

We were among the first utilities to suspend and reverse service disconnections, and suspend late fees. But as efforts to reopen the economy move forward, some regulators are allowing and encouraging utilities to return to established billing and disconnection policies, while ensuring temporary billing assistance is available for customers financially impacted by COVID-19.

For the moment, we continue to suspend disconnections and late fees, but we encourage all customers to stay current with payments as much as possible, as unpaid balances may be harder to manage down the road.

We also appreciate the pandemic is creating financial challenges for many households. To that end, We are offering Deferred Payment Arrangements, and other financial assistance, to affected customers. Please contact Customer Care at email or phone for more information about these programs, or any questions regarding your services.

MyUtilityConnect is the trusted way to receive important Alerts by mobile and desktop app, email, or phone. It’s also an easy way to manage your bills and payments. Click here to learn more and sign up today.

Our maintenance activities continue to function normally, so you may see our field staff working in your community. Please do your part to help them stay safe!

At the Corix Group of Companies, we’re taking appropriate, science-based actions to mitigate the impacts of COVID-19. We’re committed to efforts to control this pandemic and implore you do your part as well. For more information, please contact email.

 

Thank you.


Pahrump Notice to the Public of Filing of DWSA

Jul 13, 2020
Attention Customers:
Recently, GBWC has filed proposed tariff changes with the Commission which would put in place a temporary Deferred Water Service Adjustment ("DWSA") in the form of either a charge or credit to customers, pursuant to the PUCN's prior approval of this decoupling methodology and GBWC's calculations. The amount of the proposed charge or credit for each customer class is included in the rest of this notice. 

What is decoupling?
The DWSA is either a charge or credit to customers that the PUCN authorized GBWC to collect to help offset fluctuations in water usage that, in turn, causes fluctuations in the actual cost of providing the water service to our customers. This adjustment enables us to ensure that we are adequately covering the costs of the water service we provide you at a time when the need for water conservation is paramount and encouraged. At the same time, it guarantees you are not being charged more for that service than has been reviewed and authorized by the PUCN in the utility's last rate case. 

The DWSA charges and credits which GBWC has proposed in its recent PUCN filing is a form of decoupling. Decoupling is a ratemaking mechanism that breaks the historic link between water usage and utility revenues, allowing water utilities to support increased efficiency and encourage water conservation. Decoupling helps to ensure that the revenues received by GBWC will be sufficient to cover (but not exceed) the costs of providing a safe and reliable supply of drinking water to your taps in a cost-efficient manner.

Please click here to download the full GBWC decoupling filing.

Click here to view the post from the Commission website. 

Great Basin Water Co. COVID-19 Update

Jun 23, 2020

Great Basin Water Co is providing this update regarding actions taken by the Company to address the COVID-19 outbreak since our last correspondence to you. Below you will find several actions the Company has taken since our last update:

  • Regular Customer Communications – As a Company, we continue to prioritize frequent communication with our customers. We will send a new communication this week to provide updates on the Company’s latest efforts to safely provide water, wastewater and energy services to our customers during this crisis. We will also reiterate the Company’s plans to provide deferred payment arrangements for customers experiencing financial hardships. This communication will be sent to customers via email, be posted on our websites, social media platforms and MyUtilityConnect. In addition to this direct customer communication, we continue to provide frequent updates on our websites and social media platforms.
  • Continued Adherence to Updated Policies – As local jurisdictions begin to re-open, we continue to stress the importance of adhering to the Company’s updated operations policies and procedures in order to protect the health and safety of our employees and the communities we serve. Our Incident Command Team continues to monitor the impact re-opening businesses and recreational venues has on the rate of COVID-19 transmission to determine when steps toward normalization of our operations can be safely taken. The Company will continue to prioritize the health and safety of our employees and the communities we serve when making these decisions.

We hope you find these continuing updates by the Company helpful. Please reach out to Customer Service with any questions or concerns you may have.


*Water Conservation Plan Survey*

Jun 05, 2020

Please provide your input for our updated water conservation plan due in 2020!



For your effort in completing the survey, we are giving away three water conservation gift packages to each service area.

Click the link below to take our survey!

https://www.surveymonkey.com/r/SKDM69V


Improving Our Communications with You: Great Basin Water Co. is Here to Help!

Jun 01, 2020

At Great Basin Water Co. (GBWC), our primary goal is to deliver safe and reliable water every day.   We know to successfully obtain this objective, effective communication with you must be a priority. Our communications platform continues to expand and can be tailored to your preferences. We offer several different ways to connect to GBWC whether you want to discuss your bill, report an issue with your service, or learn more about water conservation. Your options include numerous ways to receive alerts and other timely information.

What are some of the ways you can reach GBWC?

MyUtilityConnect: http://connect.myutility.us

The most efficient and timely way to connect with GBWC is through MyUtilityConnect. MyUtilityConnect is GBWC’s advanced and versatile app to manage your account online. Through the app you can:

  • Pay your bill
  • Receive reminders for when your bill is due
  • Get alerts for any outages in your area
  • Opt in to as many or as few alerts as you would like to receive, and how you want to receive them
  • Track usage to find ways to conserve water and save money on your bill

Ready to get MyUtilityConnect? There are four easy steps to registering for your account:

  1. Search MyUtilityConnect on either Google Play or the App Store
  2. Select “RegisterNow” fill in your account number, email address, and service zip code
  3. Fill in the other account details
  4. Enjoy the ability to manage your utility account at your fingertips

Phone: (844) 694-4404

Our customer contact center is ready to accommodate your questions, comments, and concerns. The customer contact center is available Monday – Friday, 7:30 a.m. to 4:00 p.m. (24/7 for emergencies) to assist you with common inquires such as the following:

  • Opening new accounts and stopping service
  • Questions about your bill
  • Concerns about service issues: water pressure, aesthetics, etc.

Additionally, GBWC customer service representatives can research irregularities in your bill by reviewing your usage. If there are discrepancies, they can dispatch a technician to investigate.

Social Media: https://www.facebook.com/greatbasinwaterco/  & https://twitter.com/GBWCNevada

GBWC recently started a Facebook page and Twitter account. Customers can follow us for educational information, conservation tips, fun facts, holiday greetings, and employee highlights. Furthermore, customers can send private messages that will be answered in a timely manner.

Website: https://www.myutility.us/greatbasinwaterco

On our website, customers can find links to reach us. All GBWC’s public reports can be viewed there as well as information about the regulations GBWC works under. There are forms available for starting and stopping service and other services. Also, the website has helpful information like articles on cost saving conservation education and the monthly articles/quarterly newsletters of the Spring Creek Water News.

GBWC is always happy to hear from customers. If you have any questions or concerns, feel free to reach out.


How to Read Your Water Meter and Fix Household Leaks

Jun 01, 2020

Hello, and welcome to our video series designed to assist you in reading your water meter and checking your home for leaks.

A water meter is a device that measures the volume of water delivered to a property. If you know how to read your water meter, you can find out how much water your family typically uses, and if there are any leaks in your home. 

Please watch our videos below and feel free to share!



Important Information for Reopening Your Business, Church, School, Rental Property, or Vacation Home Post COVID – 19 Pandemic

May 13, 2020

As a result of the pandemic, many of our customers may have temporarily closed businesses, churches, school buildings, rental properties or vacation homes.  Water that is held unused in pipes while the buildings are closed can become stagnant and produce undesirable tastes or odors when the building is reopened, and water use is returned to normal. 

To avoid these problems, it is recommended all customers take precautionary actions to minimize water quality complaints when buildings or homes reopen. The building plumbing, including water heaters, should be thoroughly flushed before reopening for normal use.

Thorough flushing includes operating all sink, tub, shower, and toilet fixtures. Safety equipment, such as eye washes, safety showers, and fire sprinkler systems may also require assessment and necessary maintenance. Water features inside and outside buildings, hot tubs/spas, and cooling towers also can require attention. 

The Centers for Disease Control and Prevention (CDC) has very detailed information on reactivating plumbing systems after dormant conditions on its website at the link below:

https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html


The decisions we're making today.

May 07, 2020
As the COVID-19 crisis evolves, we as individuals, organizations, and communities will have important decisions to make. Decisions that affect us all. 

We responded quickly to the crisis, putting the safety of our customers and employees first. We determined early on that our decisions would be guided by scientific and medical facts, and our actions would be cautious and measured. And when in doubt, we would always err on the side of safety. 

The decision to stay the course... for now.


Based on those principles, we began working remotely, adopted physical distancing schedules for our operators and took other measures to protect everyone.

Those guiding principles remain firmly in place, but we recognize and appreciate the desire to begin opening our economies. We feel it too. And, as things begin to return to normal, please understand that we’ll continue to operate remotely and take precautions to protect you and our employees.

That decision is supported by the knowledge that all our systems continue to function normally, and all necessary maintenance is being done. More importantly, we believe we’re well prepared to continue providing those essential water, wastewater, and energy services you rely on, as we work through this crisis.

The decision to stay safe.


While our services continue to function normally, our employees, like so many, are adapting to the new "not normal." For now, all our employees will continue to work remotely; they will observe physical distancing; and they’ll use the proper personal protective equipment (PPE) in field and plant work.

For customers, this means we’ll continue our policy of suspending the disconnection of services and late fees; our offices will remain closed; and our staff will continue to observe physical distancing protocols when performing meter reads and maintenance in your area. We’ll keep you informed as the situation evolves.




As Patty Potty says, “those so-called ‘flushable’ wipes might flush down, but they sure don’t flush out, honey.”



We are taking appropriate, science-based actions to mitigate the impacts of COVID-19. We're committed to this unprecedented global effort and implore you do your part as well. If you require additional information, please contact us!  Thank you!

Great Basin Water Co. Operator Comes to the Rescue

May 06, 2020

Puts out vehicle fire with aid of annual fire safety training



Pahrump, NV. – On Friday afternoon, May 1, 2020, a Great Basin Water Co. operator was returning to work from his lunch break when he observed a truck on the side of the road completely engulfed in flames. As he approached the corner of Country Place and Highway 160, the operator noticed an older model Chevy truck had a fire in the engine compartment and several other citizens had stopped to assist the driver.

“The first person there had an extinguisher, but I could not help but notice driving up that all he did was point and shoot. I jumped out, grabbed my truck’s extinguisher, ran up, and using the correct “Pull, Aim, Shoot, Sweep” (P.A.S.S) method, killed 98% of the fire. The rest was put out by a guy with a shovel and dirt,” according to the operator.

GBWC requires annual training that includes the proper use of a fire extinguisher. Part of that training includes the P.A.S.S. method of extinguisher use. After six years of receiving this training, the operator felt like this was second nature to him.

“When you make it a habit it kicks in naturally. Practice makes perfect,” said the operator, stressing the importance of this kind of training, “Don’t take them for granted, it kicks in with adrenaline and instinct. I am just blessed to have the equipment available from the company.”

According to the operator, there were several other citizens there doing anything they could to help from trying to throw water on the fire from water bottles to shoveling dirt onto the flames.

“The employees of GBWC are proud citizens of the communities they serve as exemplified by the selfless act demonstrated by our operator,” stated Wendy Barnett, President of GBWC. “Our company instills a safety culture that includes regular safety meetings, equipment training, and continuing education. I am confident our focus on safety and training combined with great instinct and bravery by our operator resulted in the fire being quickly extinguished without injuries to anyone.” Barnett added that “GBWC says a big thank you to the Pahrump Valley Fire and Rescue Department for their annual training.”

Great Basin Water Co. (GBWC) is a privately-owned water and wastewater utility and began serving Nevada in 1996. GBWC has four divisions: Cold Springs, Pahrump, Spanish Springs, and Spring Creek, serving Nevada in 1996. GBWC has four divisions: Cold Springs, Pahrump, Spanish Springs, and Spring Creek, serving more than 16,000 customers.

Vehicle Fire


Burned Out Vehicle

Keeping you informed about the essential utility services you rely on every day

Apr 09, 2020
At Great Basin Water Co., our employees work every day to provide our communities with safe and reliable water and wastewater services. In the face of COVID-19, that commitment has never been stronger.
 
“Our employees take great pride in providing essential utility services to our customers during these unprecedented times.”
Catherine Heigel, EVP & COO Corix Regulated Utilities
 
We’re also committed to keeping you continually informed of our efforts—and how you can help us, and your community, get through this together.
Please observe Physical Distancing
 
Our field employees continue to perform meter reads and maintenance in your area, while practicing mandatory Physical Distancing (min. 2m/6ft). If you see someone working in your neighborhood, please extend the same consideration—for everyone’s safety.
 
Billing considerations
 
We realize many customers are facing unexpected financial hardship as a result of COVID-19. As announced March 10, we have suspended late fee payments and disconnections for nonpayment.
 
In the meantime, we encourage all customers to stay as current as possible with bill payments, to avoid large balances that may be harder to manage later.
Scammers are still in business
 
A particularly ugly side of this crisis is scammers taking advantage of people when they’re most vulnerable. Please be extra vigilant for these phone, email, and online scams.
 
Disconnection Threat
Never respond to a threat to disconnect your services. Disconnections have been suspended for the time being.
 
Requested Payment
Never respond to an urgent request for payment, or purchase of a prepaid debit card. Our trusted payment options remain unchanged.
 
Personal Information
Never provide personal information to someone claiming to be from a utility company. We would never request this by email or online form.
 
And while Physical Distancing should be your primary concern when allowing anyone into your home, if one of our field employees needs access to your water meter, they will first show you their company identification.
 
If you have any doubts whatsoever about the legitimacy of a phone call, email, or service visit—STOP—hang-up, delete the email, and contact Customer Care directly to report your concerns.
 
Patty Potty says ‘this ain’t no time for nasty plumbing’
 
Keep using those sanitary wipes, but PLEASE put them in the trash, NOT down the toilet.
patty-do-not-flush-horz
Customer Care
 
Our Customer Care staff are ready by email or phone to answer any questions about your utility services. You may experience longer hold times as we help other customers, and we appreciate your patience.
 
We’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.  We’re committed to this unprecedented global effort and implore you do your part as well. If you require more information, please contact Customer Care.
 
Thank you.







COVID-19 Preparedness Update

Mar 23, 2020

UPDATED 3/23

*Important* In light of the continuing COVID-19 crisis we are extending our policy of suspending disconnections and late fees until further notice. No customers will be denied essential water, wastewater or energy service.

************************

At the Corix Group of Companies, which includes Great Basin Water Company, the health and safety of our employees, customers, and communities is our top priority. This commitment guides our efforts to mitigate any public health or business impacts the COVID-19 outbreak may cause as we continue to provide safe and reliable water and wastewater services.

Core to our COVID-19 response is the creation of a company-wide Incident Command Task Force, charged with planning and executing the recommendations, actions, and protocols below. As this is an evolving situation, please continue to refer to this webpage for updates.

COVID-19 and Water and Wastewater

We are continually monitoring and following directives from primary public health authorities – the US Centers for Disease Control and Prevention (CDC), Public Health Agency of Canada, and the World Health Organization (WHO) – for any new guidance on water and wastewater treatment protocols. These authorities have declared:

 •  A source of clean, reliable water for drinking and personal hygiene is considered a fundamental necessity in the fight against COVID-19.
 •  According the World Health Organization(WHO) there is no evidence COVID-19 is transmitted through drinking water or sewage.
 •  Water treatment and handling protocols used in North American water and wastewater plants are highly effective against biological pathogens. 

For further information about COVID-19 and drinking water and wastewater, please refer to this statement from the US Environmental Protection Agency (US EPA).

Our Water Treatment Protocols

 •  All our systems are regulated by state, provincial, and/or federal water agencies. We continually meet or exceed established regulatory requirements with regards to water treatment and testing.
 •  Most of our systems source their water from deep underground wells.
 •  We use treatment protocols (including filtration and chemicals, such as chlorine, if required) to address any pathogens present in source water before it is distributed to customers.
 •  Our systems operators and field workers follow strict protocols in their operation of water and wastewater systems. This includes the mandatory use of protective gear and clothing, which is highly effective against the transmission of water-borne pathogens.

Company-Wide Actions

Our Incident Command Task Force has mandated the following company-wide actions:

 • Suspension of Customer Disconnections and Late Fees
In recognition of the essential services we provide, we have suspended disconnection and late fees as of March 10, 2020. Release here.

 • Remote Work
Remote work has been identified as core to the company’s Social Distancing practices, and all staff able to work remotely are doing so as of March 16, 2020.

 • Customer Contact Centers
Our customer contact centers are fully operational, but longer than normal hold times may occur during the current conditions. Please bear with us as we work through all inquiries. We appreciate everyone’s patience during this rapidly evolving and unprecedented situation.

 • Office Closures
We remain fully operational and performing routine maintenance to ensure our systems are functioning normally, however, all our offices are closed until at least March 30, 2020. If you need to deliver something to one of our offices, please call/email first to arrange delivery or make alternate arrangements.

 • Facility Emergency Action Plans
We are reviewing and updating our Emergency Action Plans to ensure appropriate measures are taken to safeguard employees and customers should one of our employees test positive for COVID-19. No infections have been reported to date.

 • Critical Inventories and Spare Parts
Chemicals and critical spare parts inventories are being assessed to ensure supplies are on-hand to maintain essential business operations.

 • Staffing Continuity
Essential job functions are being identified to prepare for potential large-scale absenteeism in our workplace.

 • Business Travel
We have suspended all business travel until further notice. This suspension does not include essential operational and field activities that can be performed using recommended social distancing measures and established workplace health and safety protocols.

 • Resource Sharing with other Water Service Providers
We have been reaching out to neighboring private and public water services, to recommend system operator and field technician sharing assistance should either become subject to staffing shortages.

The Corix Group of Companies takes pride in providing the communities we serve with safe and reliable water and wastewater services. We are taking the appropriate, science-based actions to mitigate the impacts the COVID-19 on our employees and customers. We are committed to the global effort to protect public health and ask that you do your part as well. Thank you.

Should you require more information regarding this notice, please reach out to us via phone at (844) 694-4404 or via e-mail at customerservice@greatbasinwaterco.com.

 

No Wipes in the Pipes!

Mar 15, 2020

Disinfectant wet wipes, paper towels and toilet paper are flying off the shelves. These products help keep us clean and reduce the spread of the COVID-19 virus. But when we remember that products like baby wipes and wet wipes are not as “flushable” as typically advertised, it’s no surprise that we’re now at a greater risk for sewer blockages in our communities.

If TP isn’t available, it’s easy to reach for an alternative – but keep in mind these wipes need to stay out of our pipes, period. Keep a bin next to the toilet for disposal! Do with wet wipes what you’d do with a baby’s diaper or other hygiene products.

When “flushable” wipes enter your plumbing system, they don’t disintegrate like regular ol’ toilet paper. They often hold together better than a paper towel and they require more water to travel the distance from inside your house to the buried sewer lines outside. At some point in this journey, you’re going to get a clog! If wipes survive the trip to the water treatment plant, they just clog up the giant pumps there, creating even bigger problems.

So now that we’re never flushing our wet wipes again, are you wondering what else doesn’t belong down the drain? Read this quick list of items we’re all guilty of tossing… Now here’s to helping our pipes stay clog-free.

  1. Q-Tips and cotton balls – They will never disintegrate like TP, so don’t flush ‘em.
  2. Feminine hygiene products – Pads and tampons are meant to absorb liquids, not break down in them. They are never safe to flush.
  3. Dental floss – Floss might look harmless, but this stuff is tough. It can create a net when it’s swishing around in your pipes and wrap around parts of your septic system, even burning out the motor.
  4. Diapers – No no no no no! Diaper pails exist for a reason.
  5. Condoms – They’re designed to never break down in water. Put it in the trash.
  6. Medication – Toilet water doesn’t break down the prescription drugs you flush, meaning that whatever you’re taking will end up in the environment. Throw into the trash or return it to a pharmacy.
  7. Kitty Litter – Some cat litter brands advertise as being flushable, but don’t believe the hype. All it does is make water more difficult to purify on the other end.
  8. Cigarettes – Ciggie butts are full of chemicals! Don’t smoke them and don’t flush them.
  9. Hair – When flushed, hair acts like dental floss and creates a net that gets caught on everything. Plus, it never dissolves in water, no matter how long its there.
  10. Bleach – It’s too harsh of a chemical to use as a part of your routine cleaning, try getting toilet stains out with vinegar instead.

And of course, no fats, oils or grease, either! But more on that later.


GREAT BASIN WATER CO. ANNOUNCES SUSPENSION OF WATER SHUTOFFS

Mar 10, 2020

Delinquent Accounts Will Not Be Cut and Suspended Accounts Restored


Pahrump, NV.
– Wendy Barnett, President of Great Basin Water Co. (GBWC), has announced that in order to support community efforts to mitigate the impact of COVID-19, GBWC is suspending water service shutoffs, effective immediately, for delinquent payments in all its service territory including areas of Pahrump, Cold Springs, Spanish Springs, and Spring Creek. Additionally, the company will also begin reconnecting service to customers currently not receiving water service due to lack of payment on delinquent accounts.

 “As a public utility, GBWC understands our obligations to the communities we serve, and that includes the personal safety of our neighbors through personal sanitation,” said Barnett. “We know a safe and reliable source of potable water is vital for hand washing, surface cleaning, and other measures to help stop the spread of COVID-19.”

GBWC customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Barnett indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time considering the prevailing COVID-19 conditions. Customers who are behind on their bills are encouraged to bring them current or discuss their options with GBWC customer service as the suspension of shutoffs is only temporary.  

“Maintaining service to our customers is a step we are taking to support the health and well-being of our customers and communities. We encourage everyone to read and follow the guidelines recommended by the Centers for Disease Control (CDC) to protect themselves and their families,” Barnett added. 

 

Great Basin Water Co. (GBWC) is a privately-owned water and wastewater utility and began serving Nevada in 1996. GBWC has four divisions: Cold Springs, Pahrump, Spanish Springs, and Spring Creek, serving more than 16,000 customers.

###


Statement Regarding PFOA/PFOS

Dec 12, 2019

At Great Basin Water Company we are committed to providing safe, reliable and cost-effective water and wastewater services that ensure the ongoing health and safety of every community we serve. Ongoing industry-standard testing of our processes and products helps us meet that goal.

Results of the regular testing required by the U.S. Environmental Protection Agency (EPA) and state regulatory agencies are made available to customers each year in Consumer Confidence Reports found on our website. Each of our systems publish test results with comparisons to the EPA established Maximum Contaminant Level (MCL) standards. We are proud of our record of compliance with federal and state health and environmental regulations to date and intend to keep that record intact.

Two compounds that are not currently regulated by the EPA, PFOA and PFOS, compounds created in the 1930s and used widely in consumer and commercial applications (e.g., Teflon), are among a class of synthetic chemicals (known as perfluoroalkyl substances or PFAS) that accumulate over time in the environment and our bodies. Studies are ongoing regarding the potential contaminative effect of these chemicals. We are taking proactive steps to address the issues surrounding them in anticipation of new regulations at the federal and/or state level.

These steps begin with an evaluation of all systems of greatest potential impact and an immediate plan for the best way forward. This plan includes:

  • Evaluating the use of various raw water sources required to meet volume demands coupled with additional steps to understand the relative importance of each source in overall system operation;
  • Making prudent capital investments as necessary;
  • Reviewing and evaluating related operational expenses where necessary; and
  • Modifying or removing sources of raw water supply.

Developing this plan for all our systems is ongoing and complex, necessitating coordination with various local, state and federal stakeholders. While we believe the costs of any remediation actions should be borne by the polluters, we are committed to addressing the issue proactively and look forward to the EPA and state agencies issuing clear and firm guidance that allows us to target our activity.

Our goal is to maximize the use of our resources to the greatest benefit of the communities we serve in the most cost-effective manner possible while ensuring the delivery of safe and reliable service to all our customers.  

For more information visit: https://www.epa.gov/pfas


Fix a Leak! How to Find and Fix Household Leaks

Mar 07, 2019

faucet

Did you know that an average household's plumbing leaks can account for nearly 10,000 gallons of water being wasted each year? This adds up to almost 1 trillion gallons of water being wasted annually nationwide! Easy-to-fix leaks around your house could be wasting 90 gallons of water or more, every day.

Fixing easily corrected water leaks can save homeowners about 10 percent on their water bills. So how do you know if your home hides costly and wasteful leaks? Here's a list of tips from the EPA.

1. Check your utility bill: Try examining your utility bill for January or February. It’s likely that a family of four has a serious leak problem if its winter water use exceeds 10,000 gallons (or 13.4 CCF) per month. You can also look for spikes - is your water use a lot higher this month than it was last month?

2. Read your water meter: Find your water meter, which is usually near the curb in front of your home but can be inside your home (e.g., in the basement) in cold climates. Use a screwdriver to remove the lid on your meter, which is heavy and usually marked “water.” Now that you’ve found the meter, take a reading during a period when no water is being used. If the meter does not read exactly the same after two hours, you probably have a leak.

3. Test your toilet: Put a few drops of food coloring into the tank at the back of your toilet and let it sit for 10 minutes. If the color shows up in your bowl, you have a leak. Make sure to flush afterward to avoid staining, and consider replacing your old toilet flapper if it is torn or worn.

4. Water world: Examine faucet gaskets and pipe fittings for any water on the outside of the pipe to check for surface leaks. Another telltale sign of a leak is decreased or inconsistent water pressure. If you notice a problem with your faucets, call a plumber.

5. Pipe problems: The pipes that deliver your water are a common source of leaks. If you own an older home, it is more likely to have plumbing problems. Replace galvanized pipes with plastic if possible, and insulate exposed pipes and those in the attic or basement if possible. Pipes can break or crack with age, pressure, or freezing.

Leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Adding new WaterSense labeled fixtures and other high-efficiency appliances will help further improve your home's water usage.

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Get Your FREE Water Conservation Kit from GBWC!

Nov 14, 2018

Great Basin Water Co. is pleased to offer a free Water Conservation kit to all of our single and multi-family residential customers featuring water-saving plumbing retrofit fixtures.

These kits are available at no charge to help make conserving water that much easier.

Each kit includes:

  • Two bathroom 1.0 GPM dual- thread PCA Faucet Aerator by Neoperl is WaterSense certified and can save you up to 55% water compared to using the standard 2.2 GPM aerator.
  • One kitchen 1.5 GPM kitchen Swivel Spray/ Stream dual- thread, this WaterSense certified aerator can save up to 30% water compared to using the standard 2.2 GPM aerator.
  • 2 Pack of two Toilet leak tablets

Water Conservation kit has a retail value of $ 12.50 or more.

These fixtures are available to current Great Basin Water Co. single and multi-family residential customers while supplies last and will be mailed to the service address on record.

There is a limit of one kit per service address.

Please fill out and return the "Water Conservation Kit" form below by mail, in-person drop off, or email:

Water Conservation Kit

Great Basin Water Co.
1240 E. State St., Ste. 115
Pahrump, NV 89048
Email: 
BeWaterSmart@greatbasinwaterco.com

Great Basin Water Co. staff would like to thank you for your desire to Conserve to Preserve!

Make sure you also take advantage of our rebate program by visiting our Water Conservation page
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