Media Room

COVID-19 Preparedness Update

Mar 23, 2020

UPDATED 3/23

*Important* In light of the continuing COVID-19 crisis we are extending our policy of suspending disconnections and late fees until further notice. No customers will be denied essential water, wastewater or energy service.

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At the Corix Group of Companies, which includes Great Basin Water Company, the health and safety of our employees, customers, and communities is our top priority. This commitment guides our efforts to mitigate any public health or business impacts the COVID-19 outbreak may cause as we continue to provide safe and reliable water and wastewater services.

Core to our COVID-19 response is the creation of a company-wide Incident Command Task Force, charged with planning and executing the recommendations, actions, and protocols below. As this is an evolving situation, please continue to refer to this webpage for updates.

COVID-19 and Water and Wastewater

We are continually monitoring and following directives from primary public health authorities – the US Centers for Disease Control and Prevention (CDC), Public Health Agency of Canada, and the World Health Organization (WHO) – for any new guidance on water and wastewater treatment protocols. These authorities have declared:

 •  A source of clean, reliable water for drinking and personal hygiene is considered a fundamental necessity in the fight against COVID-19.
 •  According the World Health Organization(WHO) there is no evidence COVID-19 is transmitted through drinking water or sewage.
 •  Water treatment and handling protocols used in North American water and wastewater plants are highly effective against biological pathogens. 

For further information about COVID-19 and drinking water and wastewater, please refer to this statement from the US Environmental Protection Agency (US EPA).

Our Water Treatment Protocols

 •  All our systems are regulated by state, provincial, and/or federal water agencies. We continually meet or exceed established regulatory requirements with regards to water treatment and testing.
 •  Most of our systems source their water from deep underground wells.
 •  We use treatment protocols (including filtration and chemicals, such as chlorine, if required) to address any pathogens present in source water before it is distributed to customers.
 •  Our systems operators and field workers follow strict protocols in their operation of water and wastewater systems. This includes the mandatory use of protective gear and clothing, which is highly effective against the transmission of water-borne pathogens.

Company-Wide Actions

Our Incident Command Task Force has mandated the following company-wide actions:

 • Suspension of Customer Disconnections and Late Fees
In recognition of the essential services we provide, we have suspended disconnection and late fees as of March 10, 2020. Release here.

 • Remote Work
Remote work has been identified as core to the company’s Social Distancing practices, and all staff able to work remotely are doing so as of March 16, 2020.

 • Customer Contact Centers
Our customer contact centers are fully operational, but longer than normal hold times may occur during the current conditions. Please bear with us as we work through all inquiries. We appreciate everyone’s patience during this rapidly evolving and unprecedented situation.

 • Office Closures
We remain fully operational and performing routine maintenance to ensure our systems are functioning normally, however, all our offices are closed until at least March 30, 2020. If you need to deliver something to one of our offices, please call/email first to arrange delivery or make alternate arrangements.

 • Facility Emergency Action Plans
We are reviewing and updating our Emergency Action Plans to ensure appropriate measures are taken to safeguard employees and customers should one of our employees test positive for COVID-19. No infections have been reported to date.

 • Critical Inventories and Spare Parts
Chemicals and critical spare parts inventories are being assessed to ensure supplies are on-hand to maintain essential business operations.

 • Staffing Continuity
Essential job functions are being identified to prepare for potential large-scale absenteeism in our workplace.

 • Business Travel
We have suspended all business travel until further notice. This suspension does not include essential operational and field activities that can be performed using recommended social distancing measures and established workplace health and safety protocols.

 • Resource Sharing with other Water Service Providers
We have been reaching out to neighboring private and public water services, to recommend system operator and field technician sharing assistance should either become subject to staffing shortages.

The Corix Group of Companies takes pride in providing the communities we serve with safe and reliable water and wastewater services. We are taking the appropriate, science-based actions to mitigate the impacts the COVID-19 on our employees and customers. We are committed to the global effort to protect public health and ask that you do your part as well. Thank you.

Should you require more information regarding this notice, please reach out to us via phone at (844) 694-4404 or via e-mail at customerservice@greatbasinwaterco.com.

 

No Wipes in the Pipes!

Mar 15, 2020

Disinfectant wet wipes, paper towels and toilet paper are flying off the shelves. These products help keep us clean and reduce the spread of the COVID-19 virus. But when we remember that products like baby wipes and wet wipes are not as “flushable” as typically advertised, it’s no surprise that we’re now at a greater risk for sewer blockages in our communities.

If TP isn’t available, it’s easy to reach for an alternative – but keep in mind these wipes need to stay out of our pipes, period. Keep a bin next to the toilet for disposal! Do with wet wipes what you’d do with a baby’s diaper or other hygiene products.

When “flushable” wipes enter your plumbing system, they don’t disintegrate like regular ol’ toilet paper. They often hold together better than a paper towel and they require more water to travel the distance from inside your house to the buried sewer lines outside. At some point in this journey, you’re going to get a clog! If wipes survive the trip to the water treatment plant, they just clog up the giant pumps there, creating even bigger problems.

So now that we’re never flushing our wet wipes again, are you wondering what else doesn’t belong down the drain? Read this quick list of items we’re all guilty of tossing… Now here’s to helping our pipes stay clog-free.

  1. Q-Tips and cotton balls – They will never disintegrate like TP, so don’t flush ‘em.
  2. Feminine hygiene products – Pads and tampons are meant to absorb liquids, not break down in them. They are never safe to flush.
  3. Dental floss – Floss might look harmless, but this stuff is tough. It can create a net when it’s swishing around in your pipes and wrap around parts of your septic system, even burning out the motor.
  4. Diapers – No no no no no! Diaper pails exist for a reason.
  5. Condoms – They’re designed to never break down in water. Put it in the trash.
  6. Medication – Toilet water doesn’t break down the prescription drugs you flush, meaning that whatever you’re taking will end up in the environment. Throw into the trash or return it to a pharmacy.
  7. Kitty Litter – Some cat litter brands advertise as being flushable, but don’t believe the hype. All it does is make water more difficult to purify on the other end.
  8. Cigarettes – Ciggie butts are full of chemicals! Don’t smoke them and don’t flush them.
  9. Hair – When flushed, hair acts like dental floss and creates a net that gets caught on everything. Plus, it never dissolves in water, no matter how long its there.
  10. Bleach – It’s too harsh of a chemical to use as a part of your routine cleaning, try getting toilet stains out with vinegar instead.

And of course, no fats, oils or grease, either! But more on that later.


GREAT BASIN WATER CO. ANNOUNCES SUSPENSION OF WATER SHUTOFFS

Mar 10, 2020

Delinquent Accounts Will Not Be Cut and Suspended Accounts Restored


Pahrump, NV.
– Wendy Barnett, President of Great Basin Water Co. (GBWC), has announced that in order to support community efforts to mitigate the impact of COVID-19, GBWC is suspending water service shutoffs, effective immediately, for delinquent payments in all its service territory including areas of Pahrump, Cold Springs, Spanish Springs, and Spring Creek. Additionally, the company will also begin reconnecting service to customers currently not receiving water service due to lack of payment on delinquent accounts.

 “As a public utility, GBWC understands our obligations to the communities we serve, and that includes the personal safety of our neighbors through personal sanitation,” said Barnett. “We know a safe and reliable source of potable water is vital for hand washing, surface cleaning, and other measures to help stop the spread of COVID-19.”

GBWC customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Barnett indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time considering the prevailing COVID-19 conditions. Customers who are behind on their bills are encouraged to bring them current or discuss their options with GBWC customer service as the suspension of shutoffs is only temporary.  

“Maintaining service to our customers is a step we are taking to support the health and well-being of our customers and communities. We encourage everyone to read and follow the guidelines recommended by the Centers for Disease Control (CDC) to protect themselves and their families,” Barnett added. 

 

Great Basin Water Co. (GBWC) is a privately-owned water and wastewater utility and began serving Nevada in 1996. GBWC has four divisions: Cold Springs, Pahrump, Spanish Springs, and Spring Creek, serving more than 16,000 customers.

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Statement Regarding PFOA/PFOS

Dec 12, 2019

At Great Basin Water Company we are committed to providing safe, reliable and cost-effective water and wastewater services that ensure the ongoing health and safety of every community we serve. Ongoing industry-standard testing of our processes and products helps us meet that goal.

Results of the regular testing required by the U.S. Environmental Protection Agency (EPA) and state regulatory agencies are made available to customers each year in Consumer Confidence Reports found on our website. Each of our systems publish test results with comparisons to the EPA established Maximum Contaminant Level (MCL) standards. We are proud of our record of compliance with federal and state health and environmental regulations to date and intend to keep that record intact.

Two compounds that are not currently regulated by the EPA, PFOA and PFOS, compounds created in the 1930s and used widely in consumer and commercial applications (e.g., Teflon), are among a class of synthetic chemicals (known as perfluoroalkyl substances or PFAS) that accumulate over time in the environment and our bodies. Studies are ongoing regarding the potential contaminative effect of these chemicals. We are taking proactive steps to address the issues surrounding them in anticipation of new regulations at the federal and/or state level.

These steps begin with an evaluation of all systems of greatest potential impact and an immediate plan for the best way forward. This plan includes:

  • Evaluating the use of various raw water sources required to meet volume demands coupled with additional steps to understand the relative importance of each source in overall system operation;
  • Making prudent capital investments as necessary;
  • Reviewing and evaluating related operational expenses where necessary; and
  • Modifying or removing sources of raw water supply.

Developing this plan for all our systems is ongoing and complex, necessitating coordination with various local, state and federal stakeholders. While we believe the costs of any remediation actions should be borne by the polluters, we are committed to addressing the issue proactively and look forward to the EPA and state agencies issuing clear and firm guidance that allows us to target our activity.

Our goal is to maximize the use of our resources to the greatest benefit of the communities we serve in the most cost-effective manner possible while ensuring the delivery of safe and reliable service to all our customers.  

For more information visit: https://www.epa.gov/pfas


Fix a Leak! How to Find and Fix Household Leaks

Mar 07, 2019

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Did you know that an average household's plumbing leaks can account for nearly 10,000 gallons of water being wasted each year? This adds up to almost 1 trillion gallons of water being wasted annually nationwide! Easy-to-fix leaks around your house could be wasting 90 gallons of water or more, every day.

Fixing easily corrected water leaks can save homeowners about 10 percent on their water bills. So how do you know if your home hides costly and wasteful leaks? Here's a list of tips from the EPA.

1. Check your utility bill: Try examining your utility bill for January or February. It’s likely that a family of four has a serious leak problem if its winter water use exceeds 10,000 gallons (or 13.4 CCF) per month. You can also look for spikes - is your water use a lot higher this month than it was last month?

2. Read your water meter: Find your water meter, which is usually near the curb in front of your home but can be inside your home (e.g., in the basement) in cold climates. Use a screwdriver to remove the lid on your meter, which is heavy and usually marked “water.” Now that you’ve found the meter, take a reading during a period when no water is being used. If the meter does not read exactly the same after two hours, you probably have a leak.

3. Test your toilet: Put a few drops of food coloring into the tank at the back of your toilet and let it sit for 10 minutes. If the color shows up in your bowl, you have a leak. Make sure to flush afterward to avoid staining, and consider replacing your old toilet flapper if it is torn or worn.

4. Water world: Examine faucet gaskets and pipe fittings for any water on the outside of the pipe to check for surface leaks. Another telltale sign of a leak is decreased or inconsistent water pressure. If you notice a problem with your faucets, call a plumber.

5. Pipe problems: The pipes that deliver your water are a common source of leaks. If you own an older home, it is more likely to have plumbing problems. Replace galvanized pipes with plastic if possible, and insulate exposed pipes and those in the attic or basement if possible. Pipes can break or crack with age, pressure, or freezing.

Leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Adding new WaterSense labeled fixtures and other high-efficiency appliances will help further improve your home's water usage.

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Get Your FREE Water Conservation Kit from GBWC!

Nov 14, 2018

Great Basin Water Co. is pleased to offer a free Water Conservation kit to all of our single and multi-family residential customers featuring water-saving plumbing retrofit fixtures.

These kits are available at no charge to help make conserving water that much easier.

Each kit includes:

  • Two bathroom 1.0 GPM dual- thread PCA Faucet Aerator by Neoperl is WaterSense certified and can save you up to 55% water compared to using the standard 2.2 GPM aerator.
  • One kitchen 1.5 GPM kitchen Swivel Spray/ Stream dual- thread, this WaterSense certified aerator can save up to 30% water compared to using the standard 2.2 GPM aerator.
  • 2 Pack of two Toilet leak tablets

Water Conservation kit has a retail value of $ 12.50 or more.

These fixtures are available to current Great Basin Water Co. single and multi-family residential customers while supplies last and will be mailed to the service address on record.

There is a limit of one kit per service address.

Please fill out and return the "Water Conservation Kit" form below by mail, in-person drop off, or email:

Water Conservation Kit

Great Basin Water Co.
1240 E. State St., Ste. 115
Pahrump, NV 89048
Email: 
BeWaterSmart@greatbasinwaterco.com

Great Basin Water Co. staff would like to thank you for your desire to Conserve to Preserve!

Make sure you also take advantage of our rebate program by visiting our Water Conservation page
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How to #WaterWisely This Summer

Jul 23, 2018
When the temperature goes up, so does our water use. How can you water smarter and use less to irrigate your yard this summer? Here are some simple tips from the EPA WaterSense program:

  • Look for the label. WaterSense labels irrigation controllers and spray sprinkler bodies. WaterSense labeled irrigation controllers are a type of "smart" irrigation control technology that uses local weather data to tell the system when to turn on and how much to water. WaterSense labeled spray sprinkler bodies, which feature integral pressure regulation, help decrease outdoor water waste from irrigation systems where the water pressure is higher than optimal levels.  Upgrading your system with WaterSense labeled products can help you save water and money. 
  • Adjust your irrigation system often. Get to know the settings on your irrigation controller and, if you haven't upgraded to a weather-based controller, adjust its watering schedule regularly according to seasonal weather conditions. A good rule of thumb: when you adjust your thermostat due to seasonal temperature changes, adjust your irrigation controller watering schedule as well.
  • Set sprinklers to keep the water on the landscape and off the pavement. Lots of water is wasted by poorly designed and neglected sprinkler systems that spray sidewalks, driveways, and the street. Monitoring and making simple adjustments to the sprinklers saves water and reduces runoff from the landscape, helping to keep local water bodies clean.
  • Play "zone" defense. Schedule each individual zone in your irrigation system to account for the type of sprinkler, sun or shade exposure, and type of plants and soil in the specific area. The same watering schedule rarely applies to all zones in the system.
  • Check for WaterSense! A certified irrigation professional can design, install, maintain, or audit your system to ensure you're using the proper amount of water to support a healthy landscape. Ask if your irrigation contractor is certified by a WaterSense labeled program.
  • Inspect your irrigation system monthly. Check for leaks, broken or clogged heads, and other problems, or engage a certified irrigation professional to regularly check your system. Clean microirrigation filters as needed and correct obstructions in sprinkler heads that prevent them from distributing water evenly.
  • Use smart(er) technologies. Consider installing other water-saving technologies such as soil moisture-based control technologies and microirrigation to get the most out of your irrigation system.
  • Install a microirrigation system for gardens, trees, and shrubs. Microirrigation applies water slowly and directly to the plants’ roots to minimize evaporation, runoff, and loss to wind. WaterSense has two different guides available to help irrigation professionals and homeowners understand the benefits of microirrigation and provide tips on efficient irrigation system design, installation, and maintenance.

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UPDATED NOTICE TO CUSTOMERS:

Jun 04, 2018

On March 1, 2018, Great Basin Water Co. (“GBWC”) filed with the Public Utilities Commission of Nevada (“Commission”) an Application (designated as Docket No. 18-03005) requesting that the Commission approve its 2018 Integrated Resource Plan (“IRP”), for approval to designate certain system improvement projects as eligible projects for which a system improvement rate (“SIR”) may be established, and for other relief properly related thereto.  

A notice regarding the Application, which included notice of the associated SIR request, was previously mailed to all customers.  Please be aware that GBWC amended its Application on May 16, 2018. 

The amendment updated GBWC’s Water Conservation Plan to comply with Nevada Administrative Code (“NAC”) 704.567-704.5672, updated GBWC’s request for waiver to account for 10 years of historical information that is unavailable pursuant to NAC 704.5668 (e.g., IRP not previously required for Spanish Springs, etc.), and revised GBWC’s proposed tariff to extend eligibility for the water conservation rebate program to all GBWC customers.  The amendment did not adjust any of the proposed action plan projects, SIR request, or proposed rate impacts on customers.  

A copy of the Application and amendment is available for public viewing at GBWC’s division offices in Reno, Pahrump, and Spring Creek and on GBWC’s website.  A copy of the Application and amendment is also available on the Commission’s website under Docket No. 18-03005, and at the offices of the Commission located at: 1150 East William Street, Carson City, Nevada 89701 and 9075 West Diablo Drive, Suite 250, Las Vegas, Nevada 89148.  The Commission has scheduled a hearing regarding Docket No. 18-03005 on August 21-23, 2018 at 10:00 AM, at the Commission’s office in Las Vegas, Nevada, with videoconference to the Commission’s office in Carson City, Nevada.

 



Debby Woodland: Earth Day 2018 Citizen of the Year

May 31, 2018

Debby Woodland, Great Basin Water Co.'s Water Conservation Coordinator, has received the Earth Day 2018 Citizen of the Year Award from the Pahrump Nuclear Waste & Environmental Advisory Committee. She was given the award at the April 21 Arbor/Earth Day Celebration held at Discovery Park. 

She will receive her official award at the next Nye County Board of Commissioners Meeting. Debby is not only integral to the success of the Annual Earth Day event, but also donates much time and energy to many local groups.

Congratulations, Debby!

D Woodland Award

DW Plaque

D Woodland Award
D Woodland Award

Nevada Attorney General: Beware Utility Imposter Scams

May 01, 2018

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Nevada Attorney General Adam Paul Laxalt is warning individuals and businesses of utility impostor scams. 

In these scams, a caller claims to be from the utility company and threatens to shut off a property’s supply of power, water or gas because the customer’s account is past due. These scams take advantage of a homeowner’s need to access basic utilities such as heat, air conditioning or drinking water. Similarly, the scam also takes advantage of businesses’ reliance on these same utilities to keep their customers comfortable or preserve perishable goods.

Faced with the possibility of losing access to these essential utilities, many consumers are quick to pay hundreds of dollars or more to scammers.

Find tips to avoid utility scams at the Pahrump Valley Times website.

At Great Basin Water Co., we are dedicated to protecting our customers from scams. Do not share your billing or personal data if you get an unsolicited request from a stranger. If you have any questions or concerns regarding your account, please contact Customer Service directly.


The Value of Water: West

Apr 01, 2018
 
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Click the image above to learn about our region's unique water needs. Conserving water at home promotes the value of this essential resource and saves money, too!

Download a printer-friendly version of the infographic. 

Visit the AWWA website for more information about wise water use. 

#StopScams: Do You Know How to Spot a Scam?

Mar 04, 2018
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Utility customers are targeted by criminal scammers every day. We're committed to serving our customers and keeping them safe from scams - if you suspect an e-mail or phone call is not legitimate, contact us immediately.

Know the signs of an imposter utility scam and learn more about how to protect yourself with information from Utilities United Against Scams