It may be hard to believe we are nearing one year since our community began to face the challenges and disruptions of normal activities stemming from COVID-19. Over the past year, Great Basin Water Co. (GBWC), has been closely following local, state, and federal guidelines to be at the forefront of providing safe and reliable water and wastewater services for the health and safety of our community.
At the beginning of the pandemic, GBWC was one of the first utility companies to suspend the shutoff of customer’s services due to inability to pay. Our efforts to aid customers also included turning back on services to customers who had been shutoff previously. GBWC also made changes to the payment arrangement options we offer. In preparation for an expected increase in customers whose current situation may warrant alternative payment options, GBWC has prioritized the implementation of payment arrangements in accordance with applicable regulatory orders and directives.
Customer Experience Representatives have received additional training to ensure they are prepared to help customers facing challenges paying their bills. To set up a flexible payment arrangement, please contact us at 844-694-4404 to speak to a representative, or click here to open MyUtilityConnect and sign up for a Payment Arrangement through the portal. Next, sign into your account and open Billing. Click to navigate to the Payment Arrangement Section and then follow the prompts to check your eligibility and enroll.
GBWC’s office support staff began working remotely in March of 2020. As COVID-19 cases continue to rise and the pandemic persists, we are continuing with our remote working policies and our existing Physical Distancing Schedules for operations staff who are required to work in the field. We continue to reinforce the importance of strict adherence to all COVID-19 policies instituted by local, state, and federal guidelines to ensure the health and safety of our employees and communities.
As the development and testing of COVID-19 vaccines continues, GBWC’s leadership has established a subcommittee to focus on the development of a COVID-19 vaccination strategy. The subcommittee consists of Operations, Human Resources, Health and Safety, and Legal resources to ensure all areas of the business are considered as we develop our plan. The subcommittee is reviewing where essential utility workers will fall in the vaccination priority list, Company position on policy and guidance for receiving the vaccine and associated operational planning requirements.
GBWC recognizes COVID-19 has brought many changes and challenges to our customers and communities. As the COVID-19 situation continues to evolve, GBWC will continue to be flexible and adapt our operations to ensure we continue to provide safe and reliable service to customers, while keeping our employees safe.