COVID-19 Customer Care

We understand that the COVID-19 pandemic is creating financial challenges for many households. 

We offer payment plans to provide assistance to customers who are accumulating past-due balances on their utility bills. 

If you are unable to pay or have fallen behind on your bill, reach out to Customer Service. We are available Monday through Friday, 8:00am - 5:00pm EST to assist customers with  payment plans that meet their specific situations.

Governor Roy Cooper Requests Utilities to Suspend Disconnects for 60 Additional Days

by Deb Clark | Jun 02, 2020

Governor Roy Cooper has requested utilities to suspend disconnects for an additional 60 days with his Executive Order 124 on May 30, 2020.

Carolina Water Service, Inc. of North Carolina will continue to suspend disconnects due to non-payment until we receive the Governor's Executive Order to restart.

However, please do not accrue an excessive balance. This will make it hard for payment when the disconnects for non-payment do restart. If you need help with a payment plan or payment arrangement now, please call our Customer Service Team at (800) 525-7990.

https://files.nc.gov/governor/documents/files/EO142-Temp-Prohibitions-on-Evictions-and-Extending-Prohibition-on-Utility-Shut-Offs.pdf

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