About Us

Catherine Heigel New President for Carolina Water Service, Inc. of North Carolina

Apr 01, 2019

“Effective April 1, Carolina Water Service Inc. of North Carolina (CWSNC), Tennessee Water Service (TWS), and Blue Granite Water Company (Blue Granite) will be led by a single business unit executive – Catherine E. Heigel. 

Catherine has led Blue Granite since February 1, 2018 and served as the interim president of CWSNC and TWS from December 1, 2018 to March 31, 2019.  Catherine has more than 24 years of combined legal, regulatory and executive leadership experience. 

She spent more than 12 years with Duke Energy Corporation where she practiced before the state utility commissions in North Carolina and South Carolina.  In her last position with Duke Energy, Catherine served as the state president for Duke Energy Carolinas, LLC in South Carolina until 2012.

From 2015 to 2017, she served as the Director of the South Carolina Department of Health and Environmental Control (SCDHEC), where she led an agency of over 3400 employees and managed an annual budget in excess of $600 million.  In her capacity as Director of SCDHEC, Catherine served as South Carolina’s State Health Official. 

Catherine looks forward to drawing upon her years of utility management and public health experience in her expanded role leading CWSNC, TWS and Blue Granite Water Company.”

How to Find and Fix Pesky Household Leaks!

Mar 18, 2019

Did you know that an average household's plumbing leaks can account for nearly 10,000 gallons of water being wasted each year? This adds up to almost 1 trillion gallons of water being wasted annually nationwide! Easy-to-fix leaks around your house could be wasting 90 gallons of water or more, every day.

Fixing easily corrected water leaks can save homeowners about 10 percent on their water bills. So how do you know if your home hides costly and wasteful leaks? Here's a list of tips from the EPA.

1. Check your utility bill: Try examining your utility bill for January or February. It’s likely that a family of four has a serious leak problem if its winter water use exceeds 10,000 gallons (or 13.4 CCF) per month. You can also look for spikes - is your water use a lot higher this month than it was last month?

2. Read your water meter: Find your water meter, which is usually near the curb in front of your home but can be inside your home (e.g., in the basement) in cold climates. Use a screwdriver to remove the lid on your meter, which is heavy and usually marked “water.” Now that you’ve found the meter, take a reading during a period when no water is being used. If the meter does not read exactly the same after two hours, you probably have a leak.

3. Test your toilet: Put a few drops of food coloring into the tank at the back of your toilet and let it sit for 10 minutes. If the color shows up in your bowl, you have a leak. Make sure to flush afterward to avoid staining, and consider replacing your old toilet flapper if it is torn or worn.

4. Water world: Examine faucet gaskets and pipe fittings for any water on the outside of the pipe to check for surface leaks. Another telltale sign of a leak is decreased or inconsistent water pressure. If you notice a problem with your faucets, call a plumber.

5. Pipe problems: The pipes that deliver your water are a common source of leaks. If you own an older home, it is more likely to have plumbing problems. Replace galvanized pipes with plastic if possible, and insulate exposed pipes and those in the attic or basement if possible. Pipes can break or crack with age, pressure, or freezing.

Leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Adding new WaterSense labeled fixtures and other high-efficiency appliances will help further improve your home's water usage.


Protect your pipes! When in doubt, throw it out!

Feb 14, 2019

Oils and grease are wastes that our sewer system cannot handle and should not be discarded down the drain. Grease, fats, and oils will clog sewer lines (the same way bad cholesterol can clog heart arteries), causing sewage back-ups and flooding. Sewage back-ups can damage personal and our wastewater treatment system.

Carolina Water Service Inc., or North Carolina inspects and clears sewer pipes to prevent spills but we can't do this without your help. Drain excess grease or cooking oil into a can, cool and toss. Wipe any leftover grease from the pan with a paper towel and throw the paper towel away.

The same goes for our toilets. If you flush items down the toilet that don't belong there, you are inviting clogs and overflows. Even products labeled as "flushable" do not decompose in the sewer system and can contribute to clogging. Don't flush paper towels, baby wipes, adult or baby diapers, hair, cotton swabs, feminine products or dental floss. Only put toilet paper down the toilet. 

Facebook, Twitter, LinkedIn and Social Media are LIVE!

Aug 13, 2018
Carolina Water Service, Inc. of North Carolina is now on social media!  Customers can now look for information concerning a wide range of announcements using our social media links! 
Updates on water repairs, capital projects, Employee Spotlights, news and facts on water related conservation, sustainable programs, and many other topics can be found on our Facebook, Twitter, LinkedIn, and SoundCloud -  for our Water Drop Podcast!

Just click on any of the icons and follow CWSNC! To locate the current social media opportunities, look on our main site below the Pay Your Bill Tab on the top right.  

Take a moment to learn more about your water and wastewater provider!

#ClickClean and Choose Paperless Billing

Aug 06, 2018


Get rid of paper clutter. Switch to Paperless Billing.

Paperless billing is the easy, secure way to view your bill. The option for free Paperless Billing will email your full viewable invoice directly to you on the date the bill is issued, instead of through the mail. 

If you are interested in free Paperless Billing, please sign up thru your Online Account Access or contact Customer Service.

Phone: (866) 842-8432
Fax: (866) 842-8348
Email: customerservice@carolinawaterservicenc.com
Monday - Friday: 9:30AM - 6:00PM EST