Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Customers Paying By Check: Expect USPS Delays

Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

Bear Paw - Repair and Boil Water Advisory
RESCINDED 6/24/2022

Customers impacted only on the following streets:95, 319, 365 Big Bass Trail, and 77 Sunrise Ln 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

e apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hound Ears - Main Break and Boil Water Advisory
RESICNDED 6/24/2022

Customers impacted only on the following streets: Evergreen to 382, Chestnut start to 219, All of Blackberry, The Lakes Dr., Buckeye, Basswood, Fir, Cypress, Azalea           

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Mountain Air - Meter Replacement Project Starting on July 5, 2022

Over the next few weeks, Carolina Water Service Inc. of NC (CWSNC) will be installing water meters at all the residential homes and condominiums we serve. CWSNC will install new advanced metering infrastructure meters (“AMI”) that wirelessly transmit a meter read, eliminating the need for a manual reading.

AMI is the technology of automatically collecting consumption, diagnostic and status data from water meters and transferring the data to a central database for billing, troubleshooting, and analysis. This system eliminates periodic trips to each physical location to read a meter. This data, coupled with analysis, can help both CWSNC and customers better control water consumption (usage).

Our Staff will not have to open the meter boxes to obtain the reads. This technology is especially beneficial in mountain areas where weather may cause manual reading problems (snow, ice, etc.) and will help us ensure accurate and timely billings to our customers.

CWSNC has awarded the installation contract to Core & Main of Asheville to complete the installation of the water meters. Core & Main and Freeman Construction will be onsite to conduct the meter replacement project.

Installation is scheduled to begin on July 5th for the next four months

All Core & Main employees and subcontractors will have completed background checks and act professionally.

CWSNC staff will work closely with our contractors to minimize any inconvenience and ensure that your property is restored.

Core & Main or subcontractors will contact customers prior to the meter installation and the entire process should take less than an hour during which the water service will be shut off.

 

CWSNC and Core & Main thank you for your cooperation in making this a successful project and we thank you for your patience while the meter replacement is in progress.

Willowbrook, Winston Pointe, Winston Plantation, White Oak Plantation
 Water Conservation Lifted 6/23/2022

At this time, the water shortage advisory has been lifted. However, we would like to remind all customers of the County’s year-round mandatory conservation policy.

The policy allows for alternate day irrigation for irrigation systems and hose-end sprinklers based on the customer’s address.

Odd number street addresses are allowed to water on Tuesdays, Thursdays and Saturdays, while even number street addresses are allowed to water on Wednesdays, Fridays and Sundays. No irrigation is allowed on Mondays. Pool filling days should correspond with allowed irrigation days

Thank you for your patience. If you have any questions, contact customer service at 1-800-525-7990.

 

Fairfield Harbour - Gondolier Drive & Lanyard Lane - Intersection Closure
Beginning on June 22, 2022

Starting Wednesday, 06/22/2022, the intersection of Gondolier Drive and Lanyard Lane in Fairfield Harbour will be completely closed to traffic due to a manhole replacement.

Well pointing ( identifying the well and assets in the ground) must take place prior to excavation.

Customers should expect trucks, digging equipment, and contracted personnel in this immediate area.
Work will be conducted between 8:00 am and 5:00 pm.

We are anticipating the intersection will be closed for approximately 2 weeks.
For more information, contact deb.clark@carolinawaterservicenc.com






The Point, The Farms, and The Harbor - Water Conservation 6/20/2022

At this time, we are experiencing low pressure in the system. Staff are currently working to correct this issue. To help the system recover quicker, please conserve water for all non-essential uses such as irrigation, pressure washing, or washing of vehicles. The water is safe for consumption and cooking and there is no boil water advisory at this time. A second notification will be sent once the system has regained normal pressure.

Abnormally Dry Conditions - Water Conservation Below

Mandatory odd-even spray irrigation three days per week:

Odd addresses:

  • Tuesday 10 p.m. to Wednesday 4 a.m.
  • Thursday 10 p.m. to Friday 4 a.m.
  • Saturday 10 p.m. to Sunday 4 a.m.

Even addresses:

  • Wednesday 10 p.m. to Thursday 4 a.m.
  • Friday 10 p.m. to Saturday 4 a.m.
  • Sunday 10 p.m. to Monday 4 a.m.

Handheld use of a container or hose to water flowers, shrubs, trees, and vegetable gardens is allowable at any time.

Car washing is allowable at any time.

Filling of swimming pools or topping-off pools is allowable at any time.

Thank you for your patience. If you have any questions, contact customer service at 1-800-525-7990.

 

Wolf Laurel - Repair and Boil Water Advisory 6/16/2022

Customers impacted only on the following streets: Eagles Nest and Cottage Lane

Customers will experience outages in the distribution system due to a repair in your area today.  Repairs are underway and water should be restored as quickly as possible within the next few hours, barring any complications.  Periods of low or no pressure in the distribution system increase the potential for back siphonage and the introduction of bacteria into the water system.  

As a precautionary measure, once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The NC Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Mt. Mitchell - Water Tank Replacement 6/21/2022

On June 21, 2022, we will have Carolina Construction Specialist moving a water tank to our property using a mobile crane and tractor-trailers.

You should anticipate temporary lane closures and slow-moving traffic along Sweetwater Road, Overlook Road, and Rising Sun Lane.

The work will take place between 8:30 am to 5:00 pm.

Please use caution while driving in this area.

Thank you for your patience as we continue to work to update our systems in order to provide reliable water service.

If you have any questions, please contact Deb Clark at deb.clark@carolinawaterservicenc.com

 

Brandywine Bay Construction Update

CWSNC will place asphalt at the intersection of Carefree Lane and Sleepy Court.
The asphalt will be placed and closed one lane at a time to avoid a complete road closure, and traffic
control will navigate the flow of cars.
Work will commence on Wednesday, June 15th through Friday, June 17th.
Work will take place between 8:00 am and 5:00 pm.

Silverton - Upcoming Driveway Project Slated to Begin June 2022

Monday, June 6th, 2022, a  driveway construction project is slated to begin in your community.

As a result, the work will include miscellaneous construction activities such as excavation and backfill, asphalt pavement removal and replacement, site restoration, and traffic control.

Customers should anticipate contractor vehicles on-site including pickup trucks, excavation equipment, trailers, and dump trucks.

If any traffic changes are scheduled, you will receive a notification and this information will be posted on our social media and website.

Working hours are 8:00 A.M. – 5:00 P.M. Monday through Friday.

Thank you for your patience as we work to provide reliable sewer service for the Silverton Community. For additional information, please contact Deb Clark at deb.clark@carolinawatersericenc.com or call 704.525.1620.

Sapphire Valley Wastewater Collection System Rehabilitation

May 18th through July 31, 2022, a wastewater collection system rehabilitation project is slated to begin in your community.

As a result, the work will include miscellaneous construction activities such as excavation and backfill, asphalt pavement removal and replacement, site restoration, flow control and bypass pumping, and traffic control. This project includes the installation of approximately 1,089 linear feet of sewer main.
Customers should anticipate contractor vehicles on site including pickup trucks, excavation equipment, trailers, and dump trucks.

If any traffic changes are scheduled, you will receive a notification and this information will be posted on our social media and website.

Working hours are 8:00 A.M. – 5:00 P.M. Monday through Friday.

Thank you for your patience as we work to provide reliable sewer service for the Sapphire Valley Community.
For additional information, please contact Deb Clark at deb.clark@carolinawatersericenc.com or call 704.525.1620.

Mt Carmel Wastewater Collection System Rehabilitation Work Starting Soon!

May 24th through July 31, 2022 a wastewater collection system rehabilitation project is slated to begin in your community.

As a result, the work will include miscellaneous construction activities such as excavation and backfill, asphalt pavement removal and replacement, site restoration, flow control and bypass pumping, and traffic control. This project includes the installation of approximately 2,026 linear feet of sewer main.
Customers should anticipate contractor vehicles on site including pickup trucks, excavation equipment, trailers, and dump trucks.

If any traffic changes are scheduled, you will receive a notification and this information will be posted on our social media and website.

Working hours are 8:00 A.M. – 5:00 P.M. Monday through Friday.

Thank you for your patience as we work to provide reliable sewer service for the Mount Carmel Community.

For additional information, please contact Deb Clark at deb.clark@carolinawatersericenc.com or call 704.525.1620
Thank you.

Bradfield Farms - Wastewater Collection System Rehab Project

April 14, 2022, through June 30, 2022, a  wastewater collection system rehabilitation project is slated to begin in your community. The PEACH ORCHARD Community is NOT IMPACTED.

As a result, the work will include miscellaneous construction activities such as excavation and backfill, asphalt pavement removal and replacement, site restoration, flow control and bypass pumping, and traffic control. This project includes the installation of approximately 9,500 linear feet of sewer main.

Customers should anticipate contractor vehicles on site including pickup trucks, excavation equipment, trailers, and dump trucks.

If any traffic changes are scheduled, you will receive a notification and this information will  be posted on our social media and website.

Working hours are 8:00 A.M. – 5:00 P.M. Monday through Friday.

Thank you for your patience as we work to provide reliable sewer service for the Bradfield Farms Community.

For additional information, please contact Deb Clark at deb.clark@carolinawatersericenc.com or call 704.525.1620.

Carolina Water Service, Inc. of North Carolina

Drought Update

As an investor owned public utility, all of Carolina Water Service, Inc. of North Carolina’s public water is regulated by the North Carolina Utilities Commission.  Consistent with the Commission’s Order dated May 23, 2008, drought restrictions are in place throughout North Carolina based upon either (1) the “drought status” of the county; or (2) if a purchased water system, by the supplier of the purchased water.

Customers may determine the current drought status of their community through the U.S. Drought Monitor of North Carolina website http://www.ncdrought.org/

In May 2008, an Order was issued by the North Carolina Utilities Commission outlining mandatory water restrictions that apply to various drought advisories.  Carolina Water Service, Inc. of North Carolina (CWSNC) strongly suggests that you adhere to the water restrictions as dictated by the North Carolina Utilities Commission, which may be viewed in full on the Commission web site at: http://www.ncuc.net/industries/water/WaterRestrictions.html.

If you have any questions, please contact CWSNC (704) 525-1431 or email deb.clark@carolinawaterservicenc.com