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Monitor Your Water Use with AMI!

Sunshine Water Services has upgraded your water meter to Advanced Metering Infrastructure (AMI). This new technology gives you access to real-time water usage data and greater control over your water consumption through our online customer portal, My Utility Account (MUA).

Getting Started: Enroll in My Utility Account

Use the Web Portal
  • Go to our website homepage or visit account.myutility.us.
  • Find the My Utility Account login box.
  • Under “Need an account?” click “Register Here” and follow the instructions to complete your enrollment. You will need your 10-digit account number.
  • Login with your Username and Password to begin managing your account.

Use the Mobile App

  • Download the My Utility Account app from the Google Play Store or Apple App Store.
  • Select "Register" if you have not signed up for My Utility Account previously. Follow the steps to complete your enrollment. You will need your 10-digit account number.
  • Login with your Username and Password to begin managing your account.
Access and Monitor Your Water Usage Data

From the Web Portal
  • After logging in, click the Usage icon at the top of the page.
    Screenshot 2026-01-20 155011
  • From this screen, you can see your average usage, highest usage recorded during the current monthly billing period, total usage so far this month, and projected usage based on current consumption.
  • Switch between Hourly, Daily, or Billing Period/Monthly views.Screenshot 2026-01-20 155439
  • Click the date to open the calendar and view your Daily or Hourly usage for different time periods. Hover over the graph to view usage for that day or hour in gallons.
  • Monitor your water usage trends over time. Use the data to watch for water leaks and ways to save.
  • Save this data to Excel for closer inspection.

From the Mobile App 

  1. After logging in, click the Usage tile from the main homepage.
  2. You will first see your Usage in gallons sorted by monthly billing period. You can toggle between Billing Period, Daily, and Hourly Usage views by selecting Billing Period as shown in the image.
  3. View your usage for different days by opening the Daily view and selecting the Calendar icon to pick a new date from the calendar.
Click the images to view full-size.
MUA.AMI Handout (3)MUA.AMI Handout (1)MUA.AMI Handout (2)

Use the Web Portal to Get Consumption Alerts

  • Continuous Consumption Alerts can be set up from the My Utility Account web portal only.

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  • To receive Continuous Consumption alerts, after logging into the web portal, click My Account and select Notification Preferences.
  • Click the checkbox to enable these alerts. Choose from text, e-mail, or voice (phone call). Click "Save" to save your preferences.
  • Receive a text, e-mail, or call if your meter records continuous water use for 24 hours or more.

AMI FAQ

Can I access old water meter data? 

Yes. You can still access the old meter read data, but you will need to select your old meter in the My Utility Account web portal.

1. Sign in. Select ‘Usage’. The initial display will reflect AMI meter usage.
2. Use the ‘Meter Number’ drop-down to access meter usage data. You can opt to view previous (manual) meter usage as well as overall usage across both meters.
3. Review your period usage data.


What is continuous consumption?

Continuous Consumption means water is being used every hour of the day, even during times when you would expect no usage (such as overnight).
This could be due to:
1. Legitimate uses (e.g., drip irrigation)
2. Leaks (e.g., a running toilet or a broken irrigation line)

If you notice unexpected continuous usage, investigate for possible leaks or running appliances. 


How to Track Your Water Use and Sign Up for Consumption Alerts in the Web Portal