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CUSTOMERS OF SUNSHINE WATER SERVICES Cypress Lakes Water System

Start Date:

May 15, 2026 00:00 AM

End Date:

June, 7, 2026 00:00 AM
CUSTOMERS OF SUNSHINE WATER SERVICES
Cypress Lakes Water System

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER

NOTICE OF A TEMPORARY CHANGE IN THE DISINFECTION PROCESS

The disinfection process utilized by Sunshine Water Services in Cypress Lakes will be temporarily modified beginning on Monday, May 18, 2026 and ending on Saturday, June 6, 2026. You will also receive a reverse call out to all residences that have an up-to-dated phone number in our system. We will provide you with another reverse callout when the ending date has been finalized. This temporary change from chloramine disinfection to free chlorine disinfection (a “burn”) is a routine maintenance measure designed to optimize water quality.

If kidney-dialysis patients should have any concerns or questions, please contact your dialysis care provider directly for more information.

If you have an aquarium, it should not be affected if you already have a system in place to remove chlorine and ammonia from the water, but should you have any concerns, please contact your local pet supplier with any questions.

This temporary change in the disinfection system is not due to any bacteriological contamination problems. You do not need to boil your water before using it and the water is perfectly safe to drink. This maintenance activity is designed to maintain distribution system water quality by proactively removing any buildup of nitrogen compounds from our network of water pipes. The water we deliver to you will continue to meet federal and state standards for potable water. You may notice a slight difference in the taste and/or odor of the water during this temporary change in the disinfection method.

While chloramination is an effective alternative to free chlorine in disinfecting drinking water, it substantially reduces the production of certain disinfection byproducts such as trihalomethanes (THMs) and haloacetic acids (HAAs) that may otherwise form in the presence of free chlorine. Converting to free chlorine for about one month followed by flushing of the system will serve to remove the buildup of organic nitrogen compounds that may occur over time in the distribution system due to the use of ammonia in the normal disinfection process.

We apologize for any inconvenience this may cause you and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at (866) 842-8432.