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Contact Us - Customers

Please contact us using our secure online form.
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First Name
Last Name
Email
Phone
Account Number
This 10-digit number can be found at the top of your utility bill.
Service Address
This will help us to accurately answer your questions.
Street Address
Community
Zip code
State
Your Inquiry
Please be as detailed as possible.

More Ways to Reach Our Customer Service Team

My Account Token

Online

Self-Service Portal

Log in to My Account to send us your inquiry quickly at any time from any device.

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Phone

(877) 875-3711

Our Customer Service agents would be pleased to serve you
M-F, 8 AM to 4:30 PM Central.

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Emergencies

(877) 875-3711

24 Hrs - 365 Days a Year

Mailing Address
(Bill Payments Only)

PO Box 361230
Hoover, AL 35236-1230