Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Customers Paying By Check: Expect USPS Delays

Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

SHILOH QUARTERS SUBDIVISION - BOIL WATER ADVISORY 
6/29/2022

Please be advised that due to repairs being conducted today, WEDNESDAY, JUNE 29, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

HUNTERS GLEN SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/29/2022

Due inclement weather in the area, the repairs scheduled for today will now take place THURSDAY, JUNE 30, 2022, during which your water service will be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

The previously posted BWA has been RESCINDED until tomorrow. Customers in the subdivision may use their water normally.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

HUNTERS GLEN SUBDIVISION - BOIL WATER ADVISORY 
6/29/2022

Please be advised that due to repairs being conducted today, WEDNESDAY, JUNE 29, 2022 your water service will be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

SOUTHBEND SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/28/2022

This message is to inform you that effective TUESDAY, JUNE 28, 2022 we are lifting the boil water advisory that was issued Monday, June 27, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

EMMA TERRACE SUBDIVISION - BOIL WATER ADVISORY 
6/28/2022

Please be advised that due to an emergency repair being conducted today, TUESDAY, JUNE 28, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

SOUTHBEND SUBDIVISION - BOIL WATER ADVISORY 
6/27/2022

Please be advised that due to an emergency repair being conducted today, MONDAY, JUNE 27, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

HARMON HILLS SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/18/2022

This message is to inform you that effective SATURDAY, JUNE 18, 2022 we are lifting the boil water advisory that was issued Friday, June 17, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

HARMON HILLS SUBDIVISION - BOIL WATER ADVISORY 
6/17/2022

Please be advised that due to an emergency repair being conducted today, FRIDAY, JUNE 17, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

OAKLAND PLANTATION SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/16/2022

This message is to inform you that effective FRIDAY, JUNE 17, 2022 we are lifting the boil water advisory that was issued Thursday, June 16, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

HUNTERS GLEN SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/16/2022

This message is to inform you that effective THURSDAY, JUNE 16, 2022 we are lifting the boil water advisory that was issued Tuesday, June 14, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

KIM ACRES SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/16/2022

This message is to inform you that effective THURSDAY, JUNE 16, 2022 we are lifting the boil water advisory that was issued Wednesday, June 15, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

OAKLAND PLANTATION SUBDIVISION - BOIL WATER ADVISORY 
6/16/2022

Please be advised that due to an emergency repair being conducted today, THURSDAY, JUNE 16, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

WINDWOOD/SILVER LAKES SUBDIVISIONS - BOIL WATER ADVISORY RESCINDED
6/15/2022

This message is to inform you that effective WEDNESDAY, JUNE 15, 2022 we are lifting the boil water advisory that was issued Monday, June 13, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

HILL AND DALE SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/14/2022

This message is to inform you that effective TUESDAY, JUNE 14, 2022 we are lifting the boil water advisory that was issued Monday, June 13, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

KIM ACRES SUBDIVISION - TANK REPAIR ADVISORY
6/14/2022

Please be advised that due to tank repairs being conducted on WEDNESDAY, JUNE 15, 2022 at 8:00 am, your water service WILL be interrupted. Once the work is complete, we will issue a boil water advisory.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions, please contact our Customer Experience Team at 1-800-367-4314.

VANARSDALE SUBDIVISION - WATER LINE REPAIR ADVISORY
6/14/2022

Please be advised that due to a water line repair being conducted on WEDNESDAY, JUNE 15, 2022 at 8:00 am, your water service WILL be interrupted. Once the work is complete, we will issue a boil water advisory.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions, please contact our Customer Experience Team at 1-800-367-4314.

HUNTERS GLEN SUBDIVISION - BOIL WATER ADVISORY 
6/14/2022

Please be advised that due to an emergency repair being conducted today, TUESDAY, JUNE 14, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

SPRINGFIELD ACRES SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/14/2022

This message is to inform you that effective TUESDAY, JUNE 14, 2022 we are lifting the boil water advisory that was issued Thursday, June 9, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

WINDWOOD/SILVERLAKES SUBDIVISION - BOIL WATER ADVISORY 
6/13/2022

Please be advised that due to an emergency repair being conducted today, MONDAY, JUNE 13, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

HILL AND DALE SUBDIVISION - BOIL WATER ADVISORY 
6/13/2022

Please be advised that due to a necessary repair being conducted today, MONDAY, JUNE 13, 2022 your water service will be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

HUNTERS GLENN SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/10/2022

This message is to inform you that effective FRIDAY, JUNE 10, 2022 we are lifting the boil water advisory that was issued Wednesday, June 8, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

SPRINGFIELD ACRES SUBDIVISION - BOIL WATER ADVISORY
6/9/2022

Please be advised that due to an emergency repair being conducted today, THURSDAY, JUNE 9, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

LAKE WYLIE SUBDIVISIONS - BOIL WATER AND LOW PRESSURE ADVISORY RESCINDED
6/9/2022

This message is to inform you that effective THURSDAY, JUNE 9, 2022 we are lifting the boil water advisory that was issued Tuesday, June 7, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

HUNTERS GLENN SUBDIVISION - BOIL WATER ADVISORY
6/8/2022

Please be advised that due to an emergency repair being conducted today, WEDNESDAY, JUNE 8, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

LAKE WYLIE AREA SUBDIVISIONS - BOIL WATER AND LOW PRESSURE ADVISORY
6/7/2022

Please be advised that due to contractor work in the area, emergency repairs are being conducted today, TUESDAY, JUNE 7, 2022. Your water service may be interrupted or you may experience lower-than-normal water pressure. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

SHOALS LANDING SUBDIVISION RESIDENTS
6/3/2022

Blue Granite Water Company (BGWC) is the provider of sewer service for your neighborhood. Within your community, there are residents who have been receiving sewer service but have not contacted BGWC to set up an account. If you are receiving this letter and are one of these residents, it is imperative that you contact our office at 800-367-4314 to set up your account as soon as possible so you can be properly billed and avoid possible disconnection of service.

If you are one of these residents and have been receiving sewer service free of charge, it is important to know that when you create your account you may see a balance that is larger than one month of sewer charges. According to the South Carolina Office of Regulatory Staff, a utility may charge customers for up to six months of prior undercharged bills. BGWC can make a payment plan and arrangement for any resident that may need such assistance to ensure the customer is in the best possible position to make their future payments.

Again, any recipient of this letter who has not created an account within 1 month of delivery may face disconnection of their sewer service until payment can be properly made.

We encourage all of our customers to contact our Customer Experience Team in the event there are any billing or other questions regarding your service. Please contact our team at (800) 367-4314 or by email at customerservice@bluegranitewaterco.com.

RAINTREE ACRES SUBDIVISION - BOIL WATER ADVISORY RESCINDED
6/2/2022

This message is to inform you that effective THURSDAY, JUNE 2, 2022 we are lifting the boil water advisory that was issued Wednesday, June 1, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

HUNTERS GLENN SUBDIVISION - ROUTINE FLUSHING ANNOUNCEMENT
6/1/2022

This message is to inform residents that we will be conducting routine maintenance and flushing within your water system THURSDAY, JUNE 2, 2022 beginning at approximately 9:00 AM and ending at approximately 4:00 PM. During this time, residents may experience periods of lower-than-normal water pressure or possible cloudy water.

We ask residents to please refrain from using water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home. Should you experience any water quality issues following this work, please try flushing your cold-water line for approx. 2-3 minutes. If this does not improve the quality, please contact the Customer Experience Team at 1-800-367-4314.  

We apologize for any inconvenience this may cause and appreciate your patience as we conduct routine maintenance to our water systems.

RAINTREE ACRES SUBDIVISION - BOIL WATER ADVISORY
6/1/2022

Please be advised that due to an emergency repair being conducted today, WEDNESDAY, JUNE 1, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

VANARSDALE SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/25/2022

This message is to inform you that effective WEDNESDAY, MAY 25, 2022 we are lifting the boil water advisory that was issued Tuesday, May 24, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

FOXTRAIL SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/25/2022

This message is to inform you that effective WEDNESDAY, MAY 25, 2022 we are lifting the boil water advisory that was issued Tuesday, May 24, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

VANARSDALE SUBDIVISION - BOIL WATER ADVISORY
5/24/2022

Please be advised that due to an emergency repair being conducted today, TUESDAY, MAY 24, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

FOXTRAIL SUBDIVISION - BOIL WATER ADVISORY
5/24/2022

Please be advised that due to an emergency repair being conducted today, TUESDAY, MAY 24, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

CEDARWOOD SUBDIVISION - SERVICE INTERRUPTION NOTICE
5/23/2022

Please be advised that due to an emergency repair that was conducted Sunday, May 22, 2022 your water service may have been interrupted. If so, the repairs have been completed, normal water quality and pressure should be restored to your home.

The water sample results from the laboratory confirm that your water continues to be safe.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible service.

HIDDEN LAKE SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/20/2022

This message is to inform you that effective MAY 20, 2022 we are lifting the boil water advisory that was issued Thursday, May 19, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

RIVERBEND SUBDIVISION - BOIL WATER ADVISORY RESCINDED 5/19/2022

This message is to inform you that effective THURSDAY, MAY 19, 2022 we are lifting the boil water advisory that was issued Tuesday, May 17, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

HIDDEN LAKE SUBDIVISION - BOIL WATER ADVISORY
5/19/2022

Please be advised that due to an emergency repair being conducted today, THURSDAY, MAY 19, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

GOLDEN POND/SOMMERSET/WOODBERRY SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/18/2022

This message is to inform you that effective today, WEDNESDAY, MAY 18, 2022 we are lifting the boil water advisory that was issued Monday, May 16, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

SANGAREE SUBDIVISION - ROUTINE FLUSHING ANNOUNCEMENT
5/18/2022

This message is to inform residents that we will be conducting routine maintenance and flushing within your water system WEDNESDAY, MAY 18, 2022 beginning at approximately 9:00 AM and ending at approximately 4:00 PM. During this time, residents may experience periods of lower-than-normal water pressure or possible cloudy water.

We ask residents to please refrain from using water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home. Should you experience any water quality issues following this work, please try flushing your cold-water line for approx. 2-3 minutes. If this does not improve the quality, please contact the Customer Experience Team at 1-800-367-4314.  

We apologize for any inconvenience this may cause and appreciate your patience as we conduct routine maintenance to our water systems.

RIVERBEND SUBDIVISION - BOIL WATER ADVISORY
5/17/2022

Please be advised that due to an emergency repair being conducted today, TUESDAY, MAY 17, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

GOLDEN POND/SOMMERSET/WOODBERRY FOREST SUBDIVISIONS - BOIL WATER ADVISORY
5/16/2022

Please be advised that due to an emergency repair being conducted today, MONDAY, MAY 16, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

SURFSIDE SUBDIVISION - BOIL WATER ADVISORY RESCINDED 
5/14/2022

This message is to inform you that effective today, SATURDAY, MAY 14, 2022 we are lifting the boil water advisory that was issued Friday, May 13, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

OAKRIDGE HUNT CLUB SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/13/2022

This message is to inform you that effective today, FRIDAY, MAY 13, 2022 we are lifting the boil water advisory that was issued Wednesday, May 11, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

SURFSIDE HEIGHTS SUBDIVISION - BOIL WATER ADVISORY
5/13/2022

Please be advised that due to an emergency repair being conducted today, FRIDAY, MAY 13, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

OAK RIDGE HUNT CLUB SUBDIVISION - BOIL WATER ADVISORY
5/11/2022

Please be advised that due to an emergency repair being conducted today, WEDNESDAY, MAY 11, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

OAK RIDGE HUNT CLUB SUBDIVISION - ROUTINE FLUSHING ANNOUNCEMENT
5/10/2022

This message is to inform residents that we will be conducting routine maintenance and flushing within your water system WEDNESDAY, MAY 11, 2022 beginning at approximately 10:00 AM and ending at approximately 3:00 PM. During this time, residents may experience periods of lower-than-normal water pressure or possible cloudy water.

We ask residents to please refrain from using water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home. Should you experience any water quality issues following this work, please try flushing your cold-water line for approx. 2-3 minutes. If this does not improve the quality, please contact the Customer Experience Team at 1-800-367-4314.  

We apologize for any inconvenience this may cause and appreciate your patience as we conduct routine maintenance to our water systems.

BRADFORD ESTATES/KEYSTONE COMMONS/PLANTERS STATION SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/9/2022

This message is to inform you that effective today, MONDAY, MAY 9, 2022 we are lifting the boil water advisory that was issued Friday, May 6, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

GOLDEN POND/SOMMERSET/WOODBERRY SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/9/2022

This message is to inform you that effective today, MONDAY, MAY 9, 2022 we are lifting the boil water advisory that was issued Friday, May 6, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

BRADFORD ESTATES/KEYSTONE  COMMONS/PLANTERS STATION SUBDIVISIONS - BOIL WATER ADVISORY
5/6/2022

Please be advised that due to an emergency repair being conducted today, FRIDAY, MAY 6, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

GOLDEN POND/SOMMERSET/WOODBERRY SUBDIVISIONS - BOIL WATER ADVISORY
5/6/2022

Please be advised that due to an emergency repair being conducted today, FRIDAY, MAY 6, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

CLEARVIEW SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/5/2022

This message is to inform you that effective today, THURSDAY, MAY 5, 2022 we are lifting the boil water advisory that was issued Wednesday, May 4, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

CLEARVIEW SUBDIVISION - BOIL WATER ADVISORY
5/4/2022

Please be advised that due to an emergency repair being conducted today, WEDNESDAY, MAY 4, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

AGAPE VILLAGE/LAUREL MEADOWS/SAVANNAH POINT SUBDIVISION - BOIL WATER ADVISORY RESCINDED
5/3/2022

This message is to inform you that effective today, TUESDAY, MAY 3, 2022 we are lifting the boil water advisory that was issued Monday, May 2, 2022.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

PARKWOOD SUBDIVISION - ROUTINE FLUSHING ANNOUNCEMENT
5/3/2022

This message is to inform residents that we will be conducting routine maintenance and flushing within your water system WEDNESDAY, MAY 4, 2022 beginning at approximately 8:00 AM and ending at approximately 1:00 PM. During this time, residents may experience periods of lower-than-normal water pressure or possible cloudy water.

We ask residents to please refrain from using water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home. Should you experience any water quality issues following this work, please try flushing your cold-water line for approx. 2-3 minutes. If this does not improve the quality, please contact the Customer Experience Team at 1-800-367-4314.  

We apologize for any inconvenience this may cause and appreciate your patience as we conduct routine maintenance to our water systems.

AGAPE VILLAGE/LAUREL MEADOWS/SAVANNAH POINT SUBDIVISION - BOIL WATER ADVISORY
5/2/2022

Please be advised that due to an emergency repair being conducted today, MONDAY, MAY 2, 2022 your water service may be interrupted. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least one minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Friarsgate System Evaluation Under Way

In order to ensure continued reliable and dependable sewer service, Blue Granite Water Company began a thorough evaluation of its Friarsgate collection system in July 2017. That project is ongoing and will continue in the months ahead.

As part of the process, all of our manholes and sewer mains are inspected for leaks and other issues by a contractor using cameras as well as visual inspections. Prior to being inspected the sewer mains must be pressure washed using truck mounted pressure washers.

While this project has no impact on service to our customers, we want to be certain that you understand the activity that you may notice in your neighborhood. It is part of our normal practice to use contractors for projects such as this as well as for large maintenance projects that we take on. We do have teams of operators located throughout our service territory in South Carolina that respond 24/7 if local issues arise. 

If you have questions or concerns, please contact our customer service group at (800) 367-4314 or by email at customerservice@bluegranitewaterco.com.