Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Riverbend - Emergency Repair and Boil Water Advisory

Please be advised that due to an emergency water repair being conducted today, Tuesday, August 11,2020, your water service maybe interrupted.  The necessary repairs are currently underway and should be completed as soon as possible.  Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice.  We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it.  A follow up message will be sent to you when this boil water advisory is lifted.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.  

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Clearview - Emergency Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Friday, August 7, 2020 we are lifting the boil water advisory that was issued Thursday, August 6, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus. Thank you

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service. Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Charleswood - Repair and Boil Water Advisory - RESCINDED

Customers located ONLY on King Arthur Ct.

Please be advised that effective today, Thursday, August 6, 2020, we are lifting the boil water advisory that was issued Tuesday, August 4, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water. Again, the boil water advisory that was issued Tuesday, August 4, 2020, has been lifted.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

 We apologize for any inconvenience this may have caused and appreciate your patience.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

Windy Hill - Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Saturday, August 1st, 2020 we are lifting the boil water advisory that was issued Thursday, July 30th, 2020

The water sample results from the laboratory confirm that your water continues to be safe and you no longer must boil your water. Again, we are lifting the boil water advisory today Saturday, August 1st, 2020

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Grayland/Sparrow Pointe/Woodcastle Subdivisions - Emergency Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Thursday, July 30, 2020, we are lifting the boil water advisory that was issued Wednesday, July 29, 2020. The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

Again, the boil water advisory that was issued Wednesday, July 29, 2020 has been lifted. This is a courtesy message from the Blue Granite Water Company, your local water provider.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Emergency notice for the below communities:
Highland Forest, Valleybrook, The Village, River Hills

This is a friendly reminder from your community wastewater provider. Wet wipes, paper towels and toilet paper are flying off the shelves and the shortage of toilet paper may find you reaching for paper products that do not belong in the sewer system.

Please remember products like baby wipes, wet wipes and paper towels are not flushable even if the packaging advertises them to be.

We have seen an increase in flushing of alternative paper products which can, has and will result in sewer backups in your home or your neighbor’s home. If you need to reach for a toilet paper alternative please be a good neighbor and dispose of them in your trash with diapers and other used hygiene products, not down your toilet.

Friarsgate System Evaluation Under Way

In order to ensure continued reliable and dependable sewer service, Blue Granite Water Company began a thorough evaluation of its Friarsgate collection system in July 2017. That project is ongoing and will continue in the months ahead.

As part of the process, all of our manholes and sewer mains are inspected for leaks and other issues by a contractor using cameras as well as visual inspections. Prior to being inspected the sewer mains must be pressure washed using truck mounted pressure washers.

While this project has no impact on service to our customers, we want to be certain that you understand the activity that you may notice in your neighborhood. It is part of our normal practice to use contractors for projects such as this as well as for large maintenance projects that we take on. We do have teams of operators located throughout our service territory in South Carolina that respond 24/7 if local issues arise. 

If you have questions or concerns, please contact our customer service group at (800) 367-4314 or by email at customerservice@bluegranitewaterco.com.