Customer Service

Customer Notices

Lake Wylie -Scheduled Repair on Wednesday July 10, 2019

Blue Granite Water Company your local water provider to the customers in the Lake Wylie Area will be conducting scheduled water repair in the areas of Marina Road, Shipmaster Court and Quayside Court ONLY. 

This message is to inform you that due to a scheduled water repair being conducted, Wednesday July 10, 2019, your water service may be interrupted. The necessary repairs are scheduled to begin at approximately 10:00 a.m. Once the repairs have been completed, normal water quality and pressure should be restored to your home.

We apologize for any inconvenience, and should you have any questions or concerns, please contact our customer service department at 1-800-367-4314.

Thank you.


Lake Wylie Mythbusters – What you need to know!

                “Psst. Have you heard the rumors going around about the water? Well, I heard that...”

               Quite often rumors can seem right, until you hear all of the facts. Lately, people have been asking about Blue Granite Water Company’s services, what we do, and whether we are committed to the Lake Wylie community.

As your water provider, we can say unequivocally that we truly do see ourselves as a community partner, committed to meeting your water needs and making substantial investments to ensure you have clean, reliable water service.

We have begun a substantial 10-year investment plan in Lake Wylie in both our water and waste water systems to ensure we provide reliable service now and into the future.

We have put this together to dispel some of the myths and misinformation out there.

Lake Wylie Mythbusters

Lake Wylie Boil Water Advisory - RESCINDED June 20, 2019

This is a courtesy Message from Blue Granite Water Company your local water provider at 1-800-367-4314.

Please be advised that effective today, Thursday, June 20, 2019 we are lifting the boil water advisory that was issued Tuesday, June 18, 2019.

The water sample results from the laboratory confirm that your water continues to be safe and you no longer must boil your water.  Again, we are lifting the boil water advisory today Thursday, June 20, 2019.

We apologize for any inconvenience this may have caused and appreciate your patience.  If should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314, again that number is 1-800-367-4314.

Lake Wylie - Leak on the Major Service Line - REPAIRED - Boil Water Advisory In Place

June 18, 2019 9:20 p.m.
The leak on a major service line in the Lake Wylie area has been repaired. Blue Granite Water Company employees are onsite working to restore the pressure to the water system. The customers who are impacted by this water main break must continue to follow the boil water advisory until a second notification is delivered.

Thank you for your continued patience as we work to remediate this issue. The company will provide further updates as they become available. For more information, please visit the company’s website at www.bluegranitewaterco.com.


LAKE WYLIE CUSTOMERS ONLY

NOTICE OF VIOLATION

The following is the letter you will receive if you fail to follow the water conservation protocol and schedule after receiving the WATER CONSERVATION PROTOCOL REMINDER letter (LISTED BELOW)
Please note, this letter must be signed and returned with any other door hanger requiring your signature BEFORE water service will be re-connected.


Dear Customer,
                Blue Granite Water Company (Blue Granite) has observed you to be in violation of the Company’s mandatory conservation protocol schedule below.  Specifically, unapproved irrigation activity has been observed at your home.   As a result, Blue Granite has disconnected your water service pursuant to SC Public Service Commission Regulations 103-772 and 103-735 South Carolina regulations permit the Company to restrict water use if excessive use could have a negative impact on the water system and other customers.

                You may re-establish service by (1) paying a reconnection charge, (2) signing and returning the written acknowledgment of future adherence to the Conservation Protocol set forth below, and (3) please sign and return all door hangers to have water service reconnected.  You may pay the reconnection fee and reestablish service by contacting customer service at (800) 367-4314 or by going online to make payment through https://connect.myutility.us/connect/. Please be prepared to provide your account number. Please also return your signed acknowledgment of the Conservation Protocol to customerservice@bluegranitewaterco.com or fax it to (866) 842-8348. This is necessary for the reconnection of your service.

WATER USE

IRRIGATION SCHEDULE

Residential Automatic/Non -
Automatic Irrigation Systems

ODD - Tuesdays & Saturdays 10 p.m. - 2:00 a.m.
EVEN - Wednesdays & Sundays 10 p.m. - 2:00 a.m.

Commercial Developers and
Homebuilders Automatic/Non
Automation Irrigation Systems

ODD - Tuesdays & Saturdays 10 p.m. - 2:00 a.m.
EVEN - Wednesdays & Sundays 10 p.m. - 2:00 a.m.

Hose End Sprinklers

ODD - Tuesdays & Saturdays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.
EVEN - Wednesdays & Sundays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.

Hand Held Hoses

ODD - Tuesdays & Saturdays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.
EVEN - Wednesdays & Sundays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.

Vehicle Washing

ODD - Tuesdays & Saturdays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.
EVEN - Wednesdays & Sundays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.

Pressure Washing

Saturday & Sunday

No Watering Allowed

Mondays, Thursdays & Fridays

I, (printed name) __________________________________, acknowledge that I have read and agree to strictly follow the Blue Granite Water Company Conservation Protocol for non-essential water use.

                                                                                             

Customer Signature

Date:                                                                                    

                If you have any questions or need more information, please contact our Customer Service Department at (800) 367-4314 or visit our website at www.bluegranitewaterco.com.



LAKE WYLIE CUSTOMERS ONLY

WATER CONSERVATION PROTOCOL REMINDER

Below is the first letter notifying you of any observed non-essential water usage on the incorrect day/time for the type of watering method referenced in the water conservation protocol. This is the first warning. Failure to comply with the water conservation protocol will result in another letter and the disconnection of your water service. (SEE THE ABOVE LETTER)


Dear Customer,
Blue Granite Water Company has observed that you have not been following the water conservation protocol listed below.
  The conservation schedule limits the hours and days of use of Blue Granite supplied water for lawn irrigation and other uses, such as filling pools, power washing driveways, sidewalks, decks, patios, streets and exterior building surfaces except on Saturdays and Sundays. The commercial use of power washers is permitted under the conservation protocol.

WATER USE

IRRIGATION SCHEDULE

Residential Automatic/Non -
Automatic Irrigation Systems

ODD - Tuesdays & Saturdays 10 p.m. - 2:00 a.m.
EVEN - Wednesdays & Sundays 10 p.m. - 2:00 a.m.

Commercial Developers and
Homebuilders Automatic/Non
Automation Irrigation Systems

ODD - Tuesdays & Saturdays 10 p.m. - 2:00 a.m.
EVEN - Wednesdays & Sundays 10 p.m. - 2:00 a.m.

Hose End Sprinklers

ODD - Tuesdays & Saturdays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.
EVEN - Wednesdays & Sundays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.

Hand Held Hoses

ODD - Tuesdays & Saturdays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.
EVEN - Wednesdays & Sundays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.

Vehicle Washing

ODD - Tuesdays & Saturdays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.
EVEN - Wednesdays & Sundays 6 a.m. - 10 a.m. / 6 p.m. - 10 p.m.

Pressure Washing

Saturday & Sunday

No Watering Allowed

Mondays, Thursdays & Fridays

 
PLEASE BE ADVISED THAT CONTINUED NON-COMPLIANCE WITH THE CONSERVATION PROTOCOL MAY RESULT IN SUSPENSION OF YOUR WATER SERVICE. Under South Carolina Public Service Commission Regulations 103-772 and 103-735, Blue Granite has the right to restrict water if excessive use could have a negative impact on the water system and other customers. If you have any questions or need more information, please contact our Customer Service Department at (800) 367-4314 or visit our website at www.bluegranitewaterco.com.


River Hills  Community - Boil Water Advisory - RESCINDED

Only the following streets affected:  Beleek Ridge; Blue River Road; Blue Rock Road; Cordroy Court; Crimson Clover Court; Curry Lane; Donegal Dr; Elizabeth Valley Lane; Eskridge Terrace; Foggy Hollow; Francis Knoll Court; Hallow Lake Terrace; High Glenn Court; Irish Green Drive; Iron Works Drive; Kilbeggan Dr; Kilkenny Drive; Kingshire Way; Little Cove Lane; Longford Dam Court; May Green Drive; Mill Creek Road; Morning Glory Court; Pole Branch Road; River Oaks Road; Stonecliff Lane; Taryn Lane; Terrapin Lane; Warlick Meadows Court; Water Oak Drive; Wicklow Lane.

Please be advised that effective today, Thursday, June 6, 2019 we are lifting the boil water advisory that was issued Tuesday, June 4,  2019.

The water sample results from the laboratory confirm that your water continues to be safe and you no longer must boil your water.  Again, we are lifting the boil water advisory today Thursday, 6, 2019.

This is a courtesy Message from Blue Granite Water Company. We apologize for any inconvenience this may have caused and appreciate your patience.   Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Friarsgate System Evaluation Under Way

In order to ensure continued reliable and dependable sewer service, Blue Granite Water Company began a thorough evaluation of its Friarsgate collection system in July 2017. That project is ongoing and will continue in the months ahead.

As part of the process, all of our manholes and sewer mains are inspected for leaks and other issues by a contractor using cameras as well as visual inspections. Prior to being inspected the sewer mains must be pressure washed using truck mounted pressure washers.

While this project has no impact on service to our customers, we want to be certain that you understand the activity that you may notice in your neighborhood. It is part of our normal practice to use contractors for projects such as this as well as for large maintenance projects that we take on. We do have teams of operators located throughout our service territory in South Carolina that respond 24/7 if local issues arise. 

If you have questions or concerns, please contact our customer service group at (800) 367-4314 or by email at customerservice@bluegranitewaterco.com.