Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Customers Paying By Check: Expect USPS Delays

Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

CAMBURN SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/24/2022

This message is to inform that effective MONDAY, JANUARY 24, 2022 we are lifting the boil water advisory that was issued January 24, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

CAMBURN SUBDIVISION - BOIL WATER ADVISORY
1/24/2022

Please be advised that due to an emergency water repair being conducted today, MONDAY, JANUARY 24, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

CAMERON ACRES SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/20/2022

This message is to inform that effective THURSDAY, JANUARY 20, 2022 we are lifting the boil water advisory that was issued January 19, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

BRIDGEWATER SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/20/2022

This message is to inform that effective THURSDAY, JANUARY 20, 2022 we are lifting the boil water advisory that was issued January 19, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

LEXINGTON TOWN ESTATES SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/19/2022

This message is to inform that effective WEDNESDAY, JANUARY 19, 2022 we are lifting the boil water advisory that was issued January 18, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

CAMERON ACRES SUBDIVISION - BOIL WATER ADVISORY
1/19/2022

Please be advised that due to an emergency water repair being conducted today, WEDNESDAY, JANUARY 19, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

WOODMONT ESTATES SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/19/2022

This message is to inform that effective WEDNESDAY, JANUARY 19, 2022 we are lifting the boil water advisory that was issued January 17, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

BRIDGEWATER SUBDIVISION - BOIL WATER ADVISORY
1/19/2022

Please be advised that there was an emergency water repair conducted today, WEDNESDAY, JANUARY 19, 2022, in this subdivision that may have impacted your water service.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

LEXINGTON TOWN ESTATES SUBDIVISION - BOIL WATER ADVISORY
1/18/2022

Please be advised that due to an emergency water repair being conducted today, TUESDAY, JANUARY 18, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

WOODMONT ESTATES SUBDIVISION BOIL WATER ADVISORY
1/17/2022

Please be advised that due to an emergency water repair being conducted today, MONDAY, JANUARY 17, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Winter Storm Izzy Update
1/15/2022

The South Carolina Emergency Management Agency has issued a notice to all water utility owners in South Carolina which references potential for significant winter weather in multiple areas in the state.

Blue Granite Water Company (“Blue Granite” or “the Company”) operations teams are currently completing final preparations for this event, and we would like to provide information for what to expect and how best to prepare.

Potential power outages will create the need to operate water pumping equipment with diesel driven back up power generators. Homes located near our facilities can expect some increase to noise generated by this equipment.

Conditions resulting from this storm may also prevent Blue Granite operations from being able to operate equipment remotely and road conditions may limit our ability to access every site to operate equipment manually especially in higher elevations. We will work closely with all associated South Carolina Municipal and State of South Carolina Emergency Management personnel, Public Safety and Public Works staff to understand road conditions and do not plan to travel in areas unless deems safe to do so including limiting travel to only daylight hours due to the risk from ice being less visible over the roadways during the night.

All impacted South Carolina residents should be prepared for potential water outages, especially those who live in the higher elevations. A supply of bottled water is recommended, and it is also a good idea to capture water in a bathtub or other large container when possible. We suggest preparing as far in advance as possible. Blue Granite will communicate any pending outage in as much advance as possible so please monitor your notifications closely during this time.

It is our intention to maintain full service during this event and will work diligently to restore any loss of service as safely and quickly as possible.

If you have any questions concerning this project or any storm-related activities, please call (800) 367-4314 or email Tom.Ruff@bluegranitewaterco.com

Thank you for your cooperation and patience while we work to address the storm and any related issues.

HIDDEN LAKE SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/13/2022

This message is to inform that effective THURSDAY, JANUARY 13, 2022 we are lifting the boil water advisory that was issued January 12, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

BRIDGEWATER SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/13/2022

This message is to inform that effective THURSDAY, JANUARY 13, 2022 we are lifting the boil water advisory that was issued January 12, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

HIDDEN LAKE SUBDIVISION BOIL WATER ADVISORY
1/12/2022

Please be advised that due to an emergency water repair being conducted today, WEDNESDAY, JANUARY 12, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

BRIDGEWATER SUBDIVISION - OUTAGE AND BOIL WATER ADVISORY
1/12/2022

Please be advised that due to an emergency water repair being conducted today, WEDNESDAY, JANUARY 12, 2022, your water service WILL BE interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

TROLLINGWOOD SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/12/2022

This message is to inform that effective WEDNESDAY, JANUARY 12, 2022 we are lifting the boil water advisory that was issued January 10, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

DOBBINS ESTATES SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/11/2022

This message is to inform that effective TUESDAY, JANUARY 11, 2022 we are lifting the boil water advisory that was issued January 10, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

TROLLINGWOOD SUBDIVISION - BOIL WATER ADVISORY
1/10/2022

Please be advised that due to an emergency water repair being conducted today, MONDAY, JANUARY 10, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

DOBBINS ESTATES SUBDIVISION - BOIL WATER ADVISORY
1/10/2022

Please be advised that due to an emergency water repair being conducted today, MONDAY, JANUARY 10, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

DUTCH VILLAGE SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/9/2022

This message is to inform that effective SUNDAY, JANUARY 9, 2022 we are lifting the boil water advisory that was issued January 8, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

DUTCH VILLAGE SUBDIVISION - BOIL WATER ADVISORY
1/6/2022

Please be advised that due to an emergency water repair being conducted today, THURSDAY, JANUARY 6, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

HIDDEN LAKE SUBDIVISION - BOIL WATER ADVISORY RESCINDED
1/6/2022

This message is to inform that effective THURSDAY, JANUARY 6, 2022 we are lifting the boil water advisory that was issued January 5, 2022.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer need to boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

Highland Forest Wastewater Collection System Assessment 
1-6-2021 

This is a courtesy message from Blue Granite Water Company your local sewer provider for the Highland Forest subdivision.

Please be advised that beginning today, Thursday, January 6, 2022, the wastewater collection system in your area will be undergoing an extensive assessment.

Crews onsite will be locating sewer manholes, lines, service and videoing and cleaning the sewer lines. Work is estimated to occur over the next two weeks Monday thru Thursday, provided the weather cooperates.

We apologize for any inconvenience this may cause and appreciate your patience. If should you have any questions or concerns, please contact our Customer Experience Team at 1-800-367-4314.

Thank you

HICKORY HILLS SUBDIVISION - BOIL WATER ADVISORY
1/5/2022

Please be advised that due to an emergency water repair being conducted today, WEDNESDAY, JANUARY 5, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

HIDDEN LAKE SUBDIVISION BOIL WATER ADVISORY
1/5/2022

Please be advised that due to an emergency water repair being conducted today, WEDNESDAY, JANUARY 5, 2022, your water service may be interrupted.

The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.
 
As a precaution, we are issuing a BOIL WATER ADVISORY until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.
 
We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.
 
Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Friarsgate System Evaluation Under Way

In order to ensure continued reliable and dependable sewer service, Blue Granite Water Company began a thorough evaluation of its Friarsgate collection system in July 2017. That project is ongoing and will continue in the months ahead.

As part of the process, all of our manholes and sewer mains are inspected for leaks and other issues by a contractor using cameras as well as visual inspections. Prior to being inspected the sewer mains must be pressure washed using truck mounted pressure washers.

While this project has no impact on service to our customers, we want to be certain that you understand the activity that you may notice in your neighborhood. It is part of our normal practice to use contractors for projects such as this as well as for large maintenance projects that we take on. We do have teams of operators located throughout our service territory in South Carolina that respond 24/7 if local issues arise. 

If you have questions or concerns, please contact our customer service group at (800) 367-4314 or by email at customerservice@bluegranitewaterco.com.