Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Lake Wylie - Scheduled Water Outage and Boil Water Advisory 10/21/2020

Effected Streets: Blue River Rd (11 customers) Stone Cliff Ln (12 customers) Terrapin Ln (11 customers) Morning Glory Ct (17 customers) Crimson Clover Ct (7 customers)

Lake Wylie Customers on Water Oak and Little Cove - if you had low pressure or a short temporary loss of water for one hour, we apologize for the DOT contractor's lack of communication with our operations team. This was work they conducted  and we were not notified. Therefore, no notification was provided. You should have service and no issues necessitated a boil water advisory.

This message is to inform you that a water outage for repair will be conducted tomorrow, Thursday, October 22, 2020 between approximately 11:00am and 5:00pm.

During this process, low pressure and eventually water service interruption will be experienced. The necessary repairs will be completed as soon as possible. Once the process has been completed, normal water quality and pressure will be restored to your home.

Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approximately 2-3 minutes. If this does not improve the quality, please contact us immediately.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Hidden Lakes - Restoration and Boil Water Advisory
RESCINDED 10/22/2020

This message is to inform that effective today, Thursday, October 22, 2020 we are lifting the boil water advisory that was issued yesterday, Wednesday, October 21, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Olympic Acres - Scheduled Repair Outage and Boil Water Advisory
RESICNDED 10/21/2020

This message is to inform that effective today, Wednesday, October 21, 2020, we are lifting the boil water advisory that was issued Tuesday, October 20, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and not related to COVID-19. If any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Dutchman Acres - Boil Water Advisory
RESCINDED 10/20/2020

Customer affected on the following streets only - E. Steel Road and San Sus Drive

This message is to inform that effective today, Tuesday, October 20, 2020 we are lifting the boil water advisory that was issued Saturday, October 17, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at
www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at
1-800-367-4314. 

Riverbend Subdivision - Emergency Repair and Boil Water Advisory
RESCINDED 10/19/2020 

This message is to inform you that effective today, Monday, October 19th, 2020, we are lifting the boil water advisory that was issued Sunday, October 18th, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water
Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Oakwood Estates - Emergency Repair and Boil Water Advisory
RESCINDED 10/19/2020

This message is to inform that effective today Monday, October 19, 2020 we are lifting the boil water advisory.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may have caused and appreciate your patience.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314

Surfside Heights - Upgrade, Repair and Boil Water Advisory
RESCINDED 10/15/2020

This message is to inform that effective today, Thursday, October 15, 2020 we are lifting the boil water advisory that was issued Wednesday, September 2, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Planters Station - Boil Water Advisory following Fire Hydrant install RESCINDED 10/13/2020

Affected Streets: Wallace Cir and Wallace Way

This message is to inform that effective today, Tuesday, October 13, 2020, we are lifting the boil water advisory that was issued, Thursday, October 8, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Woodbridge - Flushing Thursday, October 15, 2020

This message is to inform you that we will be conducting routine maintenance and flushing in your area, next week, Thursday, October 15, 2020, from approximately 9:00 am to 5:00 pm.

During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water. We would ask that you please refrain from using your water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home.

Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approximately 2-3 minutes. If this does not improve the quality, please contact us immediately.

Please be advised that this routine flushing is directly related to maintenance being performed on your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Country Oak - Flushing Thursday, August 8, 2020

This message is to inform you that we will be conducting routine maintenance and flushing in your area today, Thursday, August 8, 2020, from approximately 9:00 am to 5:00pm.

During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water. We would ask that you please refrain from using your water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines.

Once the maintenance is completed, normal water quality and pressure will be restored to your home. Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approximately 2-3 minutes. If this does not improve the quality, please contact us immediately.

Please be advised that this routine flushing is directly related to maintenance being performed on your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Planters Station - Hydrant Installation - Thursday October 8, 2020 

Affected Streets : Chisolm Way, Chisolm Ct, Chisolm Cir, Wallace Cir, Wallace Way

Please be advised that due to the installation of 2 Fire Hydrants on Thursday 10/8/2020 at 800 am, your water service may be interrupted or have reduce pressure. Once the Hydrants are installed we will issue a boil water advisory.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Please be advised that this advisory is directly related to hydrant install that will be made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

Should you have any questions or concerns, please contact our Customer Service Department at
1-800-367-4314.

Brownsboro - Flushing Wednesday, October 7, 2020

This message is to inform you that we will be conducting routine maintenance and flushing in your area tomorrow, Wednesday, October 7, 2020, from approximately 9:00 am to 5:00pm.

During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water. We would ask that you please refrain from using your water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home.

Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approximately 2-3 minutes. If this does not improve the quality, please contact us immediately.

Please be advised that this routine flushing is directly related to maintenance being performed on your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Stonegate - Routine Maintenance Wednesday, October 7, 2020, 

This message is to inform you that we will be conducting routine maintenance in your area tomorrow, Wednesday, October 7, 2020, from approximately 10:00 am to 2:00pm.

 During this maintenance process, you may experience periods of lower than normal water pressure or possible cloudy water. We would ask that you please refrain from using your water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is complete, normal water quality and pressure will be restored to your home.

 Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approximately 2-3 minutes. If this does not improve the quality, please contact us immediately.

Please be advised that this routine process is directly related to maintenance being performed on your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

West Columbia - Repair Work Saturday, October 3, 2020 
May Impact Blue Granite Water Company Customers

We have received information that the West Columbia will be making some repairs Saturday 10-3-20 between the hours of 9am and 5 pm. Please note you may experience low water pressure.

Thank you for patience!
The entire I-20 water system
• Brighten Forest sub 031
• Golden Pond sub 137
• Hidden Valley Mobile Home Park sub 170
• Idlewood sub 194
• Laurel Meadows / Savanah Point sub 235
• Oak Grove Estates sub 290
• Oakwood sub 298
• Planters Station sub 325
• Spring Lake / Dutchwood sub 404
• Springhill / Oakcrest sub 406
• Sycamore Acres sub 416
• Greyland Forest / Woodcastle sub 441
• Vanarsdale sub 456
Subs off Hwy. 1 that may be affected.
• Parkwood sub 134
• Peachtree Acres sub 315
• Indian Pine sub 200

Lake Wylie - Emergency Repair for a Water Main Break and Boil Water Advisory

RESCINDED 9/24/2020

This message is to inform that effective today, Thursday, September 24, 2020, we are lifting the boil water advisory that was issued Wednesday, September 23, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Springlake - Dutchwood - Emergency Repair and Boil Water Advisory 9/21.2020

This message is to inform you that we are currently conducting an emergency water repair today, Monday, September 21, 2020.

During this repair process, you will experience possibly low pressure and eventually your water service will be interrupted. The necessary repairs will be underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up notice will be sent when the boil water advisory has been lifted.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service. 

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

 

“No Swim Advisory” September 17, 2020 Chapel White Area

An SSO occurred near this area and swimming is NOT recommended.

Please do not enter Rawls Creek until further notice.

This advisory will be lifted when the results of water testing return to an acceptable range.

Please call Blue Granite Water Company for any inquiries concerning this notification at 800.367.4314 or customerservice@bluegranitewaterco.com

Laurel Meadows - Savannah Point - Emergency Repair and Boil Water Advisory
RESCINDED 9/14/2020

Customers impacted only on Longview Rd

This message is to inform that effective today, Monday, September 14, 2020, we are lifting the boil water advisory that was issued Friday, September 11, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Stonegate  - Emergency Repair and Boil Water Advisory - RESCINDED 9/14/2020

This message is to inform that effective today, Monday, September 14, 2020, we are lifting the boil water advisory that was issued Thursday, September 10, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Golden Pond - Emergency Repair and Boil Water Advisory - RESCINDED 9/12/2020

This message is to inform that effective today, Saturday, September 12, 2020, we are lifting the boil water advisory that was issued Wednesday, September 9, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Lake Wylie - Scheduled Water Outage 9/10/2020

This message is to inform you that a water outage for repair is currently being conducted Thursday, September 10, 2020 for at least one to two hours from 10:00 am to noon.
The Bluff Development at Mills Creek Road.

During this process, low pressure and eventually water service interruption will be experienced. The necessary repairs will be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

Please be advised that this outage is directly related to repairs being made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

 

Killian Place- Emergency Repair and Boil Water Advisory 9/9/2020

This message is to inform you that we are currently conducting an emergency water repair today, Wednesday, September 9, 2020.

During this repair process, your water service will be interrupted. The necessary repairs are currently underway and should be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

Please be advised that this boil water advisory is directly related to repairs made to your water distribution system and is not in any way related to COVID-19. If you have any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please call our Customer Service Department at 1-800-367-4314.

Oak Ridge Hunt Club - Emergency Repair and Boil Water Advisory -  RESCINDED 9/9/2020

This message is to inform that effective today, Wednesday, September 9, 2020, we are lifting the boil water advisory that was issued Friday, September 4, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

 Please be advised this boil water advisory is directly related to repairs made to your water distribution system and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Lexington County - Jessamine Road Maintenance Repairs to the Water System 9/9/2020 

This is a courtesy message from Blue Granite Water Company, your local water provider for the I-20 community in Lexington County along Jessamine Road. On Thursday September 10th, 2020, our contractor plans on making necessary maintenance repairs to the water system. In order to make these repairs, the water in your system will be temporarily turned off at approximately 10:00 pm. This project is expected to be completed by 3 am Friday, September 11th, 2020 barring no complications.

Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

As a precautionary measure, once the water is restored consumers should boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  DHEC Section has been contacted concerning this event. 

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.

This office is strongly urging the water consumers to conserve water whenever possible. Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Customer’s will receive a second notification once the boil water advisory is rescinded by our My Utility Connect system.

Please be advised that this boil water advisory beginning Thursday, September 10th, 2020 is directly related to repairs being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at (800) 367-4314.

Vanarsdale - Emergency Repair and Boil Water Advisory  - RESCINDED 9/8/2020

Please be advised that effective today, Tuesday, September 8, 2020, we are lifting the boil water advisory that was issued Thursday, September 3, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

Again, the boil water advisory that was issued has been lifted. This is a courtesy message from the Blue Granite Water Company, your local water provider

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Laurel Meadows/Savannah Pointe - Emergency Repair and Boil Water Advisory - RESCINDED 9/5/2020

Please be advised that effective today, Saturday, September 5, 2020, we are lifting the boil water advisory that was issued Thursday, September 3, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water. Again, the boil water advisory that was issued has been lifted.


Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

 

Hidden Lakes - Emergency Repair and Boil Water Advisory
RESCINDED 9/6/2020 

Please be advised that effective today, Sunday, September 6, 2020, we are lifting the boil water advisory that was issued Friday, September 4, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

Again, the boil water advisory that was issued has been lifted. This is a courtesy message from the Blue Granite Water Company, your local water provider.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus. 

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314. 

Hidden Valley Country Club  - Emergency Water Outage and Boil Water Advisory RESCINDED

Please be advised that effective today, Friday, September 4, 2020, we are lifting the boil water advisory that was issued Wednesday, September 2, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Wesley Woods - Boil Water Advisory RESCINDED

Please be advised that effective today, Wednesday, September 2, 2020, we are lifting the boil water advisory that was issued earlier today, Wednesday, September 2, 2020.

The water sample results from the laboratory confirms that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at
1-800-367-4314.

Springwood Lake/DutchWood Subdivision - Emergency Water Outage and Boil Water Advisory

Customers only impacted at the following locations: Snow Lane, Compass Lane, Longitude Lane, Greenwich Court, Point South Lane, Point South Court, May Morning Drive, May Morning Court 

This message is to inform you that an emergency water outage for repair is currently being conducted today, Wednesday, September 2, 2020.

During this process, low pressure and eventually water service interruption will be experienced. The necessary repairs will be completed as soon as possible. Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up notice will be sent when the boil water advisory has been lifted.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus. 

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Planters Station - Regular Maintenance and Routine Flushing

Customers impacted only on: Chisolm Way, Chisolm Court, Chisolm Circle, Wallace Way, Wallace

This message is to inform you that we will be conducting routine maintenance and flushing in your area tomorrow, Friday, August 28, 2020, from approximately 9:00 am to 5:00 pm.

During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water. We would ask that you please refrain from using your water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home.

Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approximately 2-3 minutes. If this does not improve the quality, please contact us immediately.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Please be advised that this routine flushing is directly related to maintenance being performed on the water distribution system in your area and not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

Golden Pond - Routine Maintenance and Flushing

Customers impacted only on: Golden Pond Drive, Heartwood Drive,  Heartwood Court ,Goldleaf Street, and  Livebark

This message is to inform you that we will be conducting routine maintenance and flushing in your area tomorrow, Friday, August 28, 2020, from approximately 9:00 am to 5:00pm.

During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water. We would ask that you please refrain from using your water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines. Once the maintenance is completed, normal water quality and pressure will be restored to your home.

Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approximately 2-3 minutes. If this does not improve the quality, please contact us immediately.

Please be advised that this routine flushing is directly related to maintenance being performed on the water distribution system in your area and not related in any way to COVID-19. If you have any questions about our response to COVID-19

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

College Park - Routine Flushing

We would like to advise customers of the system flushing taking place in your area Thursday August 27, beginning at approximately 8 am with completion expected by 11 am.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house. If problems persist after that, please contact our customer service department.

Please be advised that this System Flushing is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Silver Lakes - Emergency Repair and Boil Water Advisory - RESCINDED

Also be advised that effective today, Tuesday, August 25, 2020, we are lifting the boil water advisory that was issued Monday, August 24, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314. 

Haynie Builders - Water Main Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Sunday, August 23rd, 2020, we are lifting the boil water advisory that was issued Friday, August 21, 2020.

Please know that the boil water advisory previously issued was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

The water sample results from the laboratory confirm that your water continues to be safe and you no longer must boil your water. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, we are lifting the boil water advisory today, Sunday, August 23, 2020. 

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Glenn Village II/Stonebridge - Emergency Repair and Boil Water Advisory

Customer on Capitol View Drive and Dixiana Drive ONLY

Also be advised that due to an emergency water repair being conducted today, Thursday, August 20, 2020, your water service has been interrupted.  The necessary repairs are currently underway and should be completed as soon as possible.  Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice.  We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it.  A follow up message will be sent to you when this boil water advisory is lifted.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.  

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Hill & Dale - Water Outage and Boil Water Advisory - RESCINDED

Please be advised that effective today, August 19th, 2020 we are lifting the boil water advisory that was issued yesterday, Tuesday, August 18th, 2020.

The water sample results from the laboratory confirm that your water continues to be safe and you no longer must boil your water.  Again, we are lifting the boil water advisory today, Wednesday, August 19, 2020.

Please know that the boil water advisory previously issued was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Farm Pond - Emergency Repair and Boil Water Advisory

Please be advised that due to an emergency water repair that was conducted today, Tuesday, May 18, 2020, where low pressure and eventually water service interruption was experienced. Once the repairs were completed, normal water quality and pressure was restored to your homes.

As a precaution, we are issuing a boil water advisory until further notice. We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it. A follow up message will be sent to you when this boil water advisory is lifted.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Riverbend - Emergency Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Wednesday, August 12, 2020, we are lifting the boil water advisory that was issued Tuesday, August 11, 2020.

The water sample results from the laboratory confirm that your water continues to be safe.You no longer must boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.  

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Clearview - Emergency Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Friday, August 7, 2020 we are lifting the boil water advisory that was issued Thursday, August 6, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus. Thank you

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service. Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Charleswood - Repair and Boil Water Advisory - RESCINDED

Customers located ONLY on King Arthur Ct.

Please be advised that effective today, Thursday, August 6, 2020, we are lifting the boil water advisory that was issued Tuesday, August 4, 2020.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water. Again, the boil water advisory that was issued Tuesday, August 4, 2020, has been lifted.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

 We apologize for any inconvenience this may have caused and appreciate your patience.

Should you have any questions, please contact our Customer Service Department at 1-800-367-4314.

Windy Hill - Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Saturday, August 1st, 2020 we are lifting the boil water advisory that was issued Thursday, July 30th, 2020

The water sample results from the laboratory confirm that your water continues to be safe and you no longer must boil your water. Again, we are lifting the boil water advisory today Saturday, August 1st, 2020

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Grayland/Sparrow Pointe/Woodcastle Subdivisions - Emergency Repair and Boil Water Advisory - RESCINDED

Please be advised that effective today, Thursday, July 30, 2020, we are lifting the boil water advisory that was issued Wednesday, July 29, 2020. The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

Again, the boil water advisory that was issued Wednesday, July 29, 2020 has been lifted. This is a courtesy message from the Blue Granite Water Company, your local water provider.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Emergency notice for the below communities:
Highland Forest, Valleybrook, The Village, River Hills

This is a friendly reminder from your community wastewater provider. Wet wipes, paper towels and toilet paper are flying off the shelves and the shortage of toilet paper may find you reaching for paper products that do not belong in the sewer system.

Please remember products like baby wipes, wet wipes and paper towels are not flushable even if the packaging advertises them to be.

We have seen an increase in flushing of alternative paper products which can, has and will result in sewer backups in your home or your neighbor’s home. If you need to reach for a toilet paper alternative please be a good neighbor and dispose of them in your trash with diapers and other used hygiene products, not down your toilet.

Friarsgate System Evaluation Under Way

In order to ensure continued reliable and dependable sewer service, Blue Granite Water Company began a thorough evaluation of its Friarsgate collection system in July 2017. That project is ongoing and will continue in the months ahead.

As part of the process, all of our manholes and sewer mains are inspected for leaks and other issues by a contractor using cameras as well as visual inspections. Prior to being inspected the sewer mains must be pressure washed using truck mounted pressure washers.

While this project has no impact on service to our customers, we want to be certain that you understand the activity that you may notice in your neighborhood. It is part of our normal practice to use contractors for projects such as this as well as for large maintenance projects that we take on. We do have teams of operators located throughout our service territory in South Carolina that respond 24/7 if local issues arise. 

If you have questions or concerns, please contact our customer service group at (800) 367-4314 or by email at customerservice@bluegranitewaterco.com.