COVID-19 Customer Care

We understand that the COVID-19 pandemic is creating financial challenges for many households. 

We offer payment plans to provide assistance to customers who are accumulating past-due balances on their utility bills. 

If you are unable to pay or have fallen behind on your bill, reach out to Customer Service. We are available Monday through Friday, 8:00am - 5:00pm EST to assist customers with  payment plans that meet their specific situations.

BLUE GRANITE WATER COMPANY ANNOUNCES SUSPENSION OF WATER SHUTOFFS

by Beth Kotz | Mar 17, 2020

Delinquent Accounts Will Not Be Cut and Suspended Accounts Restored 

COVID-19 customer service number - 1-800-272-1919

Greenville, SC – Don Denton, President of Blue Water Granite Water Company (Blue Granite), has announced that Blue Granite will be suspending water service shutoffs for delinquent payments in all its service territory effective immediately. Additionally, the company will begin reconnecting service to those customers who are currently not receiving water service due to lack of payment on delinquent accounts.

 “As a public utility, Blue Granite understands our obligations to the communities we serve including the personal safety of our neighbors through personal sanitation,” said Denton. “We know a safe and reliable source of potable water is vital for hand washing, surface cleaning, and all other measures to mitigate the impact of COVID-19.”

Blue Granite customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Denton indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time considering the prevailing COVID-19 conditions.  Customers who are behind on their bills are encouraged to bring them current or discuss their options with Blue Granite customer service as the suspension of shutoffs is only temporary.  

“Maintaining service to our customers is a simple decision for us as we encourage everyone to follow the guidelines recommended by the Centers for Disease Control (CDC) to protect themselves and their families,” Denton added.