Contact Us


We’d Love to Hear from You! 


Contact Us Anytime from My Utility Connect

By Phone: (Big Canoe Customers) – 855-448-6326 (Toll Free)
By Phone: (Big Canoe Customers) – 706-268-3400 

By Phone (All Other Customers) – 888-527-9707 
Hours: 8:00am - 5:00pm Eastern

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.

To start or stop service at an existing location, inquire about a Property Closing Information Request Form, or request start service connection at a location/property currently without a water and/or wastewater (sewer) connection (also known as a TAP), please visit our Service Forms page to download the corresponding form. The forms are also located under Contact Us on My Utility Connect.  To locate the correct form please select from the drop-down on the right.

Complete and submit it to Customer Service via email or fax.