IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER
NOTICE OF A TEMPORARY CHANGE IN THE DISINFECTION PROCESS
The disinfection process utilized by Sunshine Water Services in Cypress Lakes will be temporarily modified beginning
on Tuesday, July 5th, 2022, and ending on Tuesday, August 2nd, 2022. You will also receive a reverse call out to all
residences that have an up-to-date phone number in our system. We will provide you with another notification
when the ending date has been finalized. This temporary change from chloramine disinfection to free chlorine
disinfection (a “burn”) is a routine maintenance measure designed to optimize water quality.
Kidney-dialysis patients should not be impacted by this temporary change in the disinfection process, but if you have
any concerns or questions, please contact your dialysis care provider directly for more information.
If you have an aquarium, it should not be affected if you already have a system in place to remove chlorine and
ammonia from the water, but should you have any concerns, please contact your local pet supplier with any
This temporary change in the disinfection system is not due to any bacteriological contamination problems. You do
not need to boil your water before using it and the water is perfectly safe to drink. This maintenance activity is
designed to maintain distribution system water quality by proactively removing any buildup of nitrogen compounds
from our network of water pipes. The water we deliver to you will continue to meet federal and state standards for
potable water. You may notice a slight difference in the taste and/or odor of the water during this temporary change
in the disinfection method.
Another benefit will be the optimization of the volume of water that we use for flushing our water mains after we
revert to chloramine disinfection. Flushing activity is scheduled so that an adequate amount of residual chlorine is
present throughout the distribution system at all times as required by the Florida Department of Environmental
We apologize for any inconvenience this may cause you and appreciate your patience. If you should have any
questions or concerns, please contact our Customer Service Department at (866) 842-8432.
Director, State Operations