Customer Service

Customer Notices

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service.

Follow our Facebook and Twitter pages for more current updates and alerts!

____________________________________________________________________________________

Cypress Lakes - Treatment Change & Hydrant Maintenance

Aug 01, 2022

Effective August 2, 2022 we will be reverting back to chloramine disinfection.  The temporary use of free chlorine will end.  Please refer to the letter that was mailed to you for more information.

At the same time, we will  be starting routine hydrant maintenance.  This maintenance may take 3 to 4 days and will be done between 8:00 am and 4:00 pm daily until all hydrants are flushed.   Please refrain from doing laundry if you are experiencing low pressure or cloudy water which may occur when flushing is close to your home.  Normal pressure will return when flushing is complete.  After full pressure returns, if water is still cloudy you may want to run your cold water for 1 to 2 minutes.  If this does not resolve the problem, please contact us at 866-842-8432.  

We apologize for any inconvenience this may cause you and appreciate your patience.   If you should have any questions or concerns, please contact our Customer Service Department at 866-842-8432.


Attention Labrador Customers

Jul 29, 2022

We would like to advise customers of the flushing of water lines scheduled for your area on Monday August 1st, 2022. The flushing will begin at 8:00 a.m. and end at approximately 2:00 p.m.

Please limit water use during these times.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration. We suggest customers refrain from doing laundry until the flushing is complete and service returns to normal. Once the flushing is complete, normal water quality and pressure will be restored to your home.

Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approx. 2-3 minutes. If this does not improve the quality, please contact us immediately.

Flushing is done to ensure the best possible water quality.

This was a courtesy email from Sunshine Water Services. We apologize for any inconvenience this may cause and appreciate your patience. 


Rate Change - Index & Passthrough

Jul 22, 2022

Beginning this month, Water & Wastewater customers will see an approximate 2% increase in their bills. This change is due to an increase in the cost of services that we are being charged such as electric power, property taxes, and water or wastewater testing as required by the Florida Department of Environmental Protection. This increase is done via an index and passthrough mechanism approved by the Florida Public Service Commission.

For more information on the index and passthrough mechanism please visit the Florida PSC's brochure below.


http://www.psc.state.fl.us/Files/PDF/publications/consumer/brochure/waterpriceindexbrochure.pdf

Orangewood/Buena Vista - Fire Hydrant Flushing

Jul 13, 2022
Attention Orangewood/Buena Vista Customers:

We would like to advise customers of Hydrant Maintenance scheduled for your area on Thursday, July, 14, 2022. The flushing will begin at 8:00 AM and end at approximately 12:00 PM. Please limit water use during these times.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water and or temporary discoloration. We suggest customers refrain from doing laundry until the flushing is complete and service returns to normal. Once the flushing is complete, normal water quality and pressure will be restored to your home. Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approx. 2-3 minutes. If this does not improve the quality, please contact us immediately.

Thank you for your understanding!

Precautionary Boil Water Notice - Roselle Loop - Labrador

Jul 08, 2022

This boil water notice has been rescinded. Thank you for your patience!

 

Attention customers located on Roselle Loop in Forest Lake Estates (Zephyrhills, FL)


Please be advised there is a precautionary Boil Water Advisory in effect within the potable water system in your service area. It is recommended, as a precaution, that you vigorously boil water for 1-2 minutes prior to drinking, cooking, making ice, brushing teeth or washing dishes. As an alternative, bottled water may be used. The precautionary boil water notice will remain in effect until a satisfactory bacteriological survey is received.

Please contact 866-842-8432 with any questions. Thank you!

Boil Water Advisory - The Springs - Rescinded

Jul 05, 2022

This notice has been rescinded. Thank you for your patience and understanding.

 

Attention Tomoka Trail residents in The Springs...


Last night we had a water service line break on Tomoka Trail. This led to the need for a boil water notice. All doors under advisory have been tagged. We will update you when the boil water advisory has been rescinded.

Please contact our customer experience team if you have any questions 866-842-8432.

Thank you for your patience and understanding!

Cypress Lake: Routine Maintenance

Jul 01, 2022

The Disinfection process utilized by Cypress Lakes Water System will be temporarily modified beginning on Tuesday July 5th, 2022 and ending on Tuesday August 2nd, 2022.

This short-term change from chloramine disinfection to free chlorine disinfection is a routine maintenance measure designed to optimize water quality.

It is authorized by the Polk County Health Department and is a routine component of our annual water system maintenance program.

Please refer to the letter that was mailed to you for more information on this change.

This was a courtesy email from Sunshine Water Services. We apologize for any inconvenience this may cause and appreciate your patience. If this message was incomplete or if you should have any questions or concerns, please contact us at customerservice@sunshinewater.com

Cypress Lakes: Change is Disinfection Process

Jul 01, 2022

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER
NOTICE OF A TEMPORARY CHANGE IN THE DISINFECTION PROCESS

The disinfection process utilized by Sunshine Water Services in Cypress Lakes will be temporarily modified beginning
on Tuesday, July 5th, 2022, and ending on Tuesday, August 2nd, 2022. You will also receive a reverse call out to all
residences that have an up-to-date phone number in our system. We will provide you with another notification
when the ending date has been finalized. This temporary change from chloramine disinfection to free chlorine
disinfection (a “burn”) is a routine maintenance measure designed to optimize water quality.

Kidney-dialysis patients should not be impacted by this temporary change in the disinfection process, but if you have
any concerns or questions, please contact your dialysis care provider directly for more information.
If you have an aquarium, it should not be affected if you already have a system in place to remove chlorine and
ammonia from the water, but should you have any concerns, please contact your local pet supplier with any
questions.

This temporary change in the disinfection system is not due to any bacteriological contamination problems. You do
not need to boil your water before using it and the water is perfectly safe to drink. This maintenance activity is
designed to maintain distribution system water quality by proactively removing any buildup of nitrogen compounds
from our network of water pipes. The water we deliver to you will continue to meet federal and state standards for
potable water. You may notice a slight difference in the taste and/or odor of the water during this temporary change
in the disinfection method.

Another benefit will be the optimization of the volume of water that we use for flushing our water mains after we
revert to chloramine disinfection. Flushing activity is scheduled so that an adequate amount of residual chlorine is
present throughout the distribution system at all times as required by the Florida Department of Environmental
Protection.

We apologize for any inconvenience this may cause you and appreciate your patience. If you should have any
questions or concerns, please contact our Customer Service Department at (866) 842-8432.

Mike Wilson
Director, State Operations


Late-Payment Charges Resuming May 15th

Apr 15, 2022

Sunshine Water Services suspended late fees for customers as of March 1, 2020 and maintained this relief for customers despite the never being required to do so. Now, two years later, SWS is resuming its normal collection processes, including late fees, for bills rendered after May 15th, 2022. Thank you for your understanding.

Sunshine Water Services understands the impact COVID-19 has had on many households and asks those who are experiencing payment difficulties to contact our Customer Service Department for assistance at (866) 842-8432. 

We greatly appreciate those customers who have been able to keep their accounts current during this crisis, but we understand that many have not been as fortunate. Some households will feel the impact of lost income for months to come. That is why we are offering deferred payment arrangements and payment plans to customers who may not be able to stay current on their water and sewer bills.

  • A payment plan is an agreement with a customer to make a specified payment by a specified date. For example, a customer may agree to pay a balance ten days beyond the bill’s due date.
  • A payment arrangement is an agreement with a customer to pay off their balance in combination with future bills, which installments are reflected on monthly customer bills.

Customers with active payment arrangements will avoid disconnection action and potential future late fees, as long as they remain up to date with the arrangement and their current period billed charges. Please visit the MyUtilityConnect customer portal/app or contact Customer Service to establish a payment plan or payment arrangement. Even if you cannot pay anything right now: we are here to help.


For Customers Paying By Mail-In Check: Expect USPS Delays

Oct 06, 2021
Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

Alert - Stop Utility Scammers!

Aug 16, 2019
Utility scams are on the rise!

If you receive a suspicious e-mail, call or text from someone claiming to be from your water company, reach out to our Customer Service team before sharing any personal or financial information. Some scammers ask you to pay via a certain service like Zelle. Verify with us through our Customer Service team or your MyUtilityConnect account.

UIFstopscams