About Us

Media Room

Utilities, Inc. of Florida is becoming Sunshine Water Services

Dec 01, 2021

Since 1976, Utilities, Inc. of Florida has been a trusted water and wastewater service provider. To reflect our renewed commitment to safety and customer satisfaction, we are announcing an updated, refreshed name and logo effective January, 1st, 2022.

If you currently receive service from the Utilities, Inc. of Florida, there is no need for you to take action in order to continue receiving water or wastewater service.  You will continue to receive service at the same rates, terms and conditions as you do today.

We will begin using our new name and logo at the start of next year.

sunshineWS logo_V1_rgb

The refresh follows the consolidation of the businesses across Florida in 2015, the consolidation of customer rate structure in 2016, improved digital and social media presence, and the renewed commitment to further invest in critical infrastructure in the coming years.

Please, “pardon our dust” during this process over the next few months as you will see a change to our trucks, ground storage tanks, uniforms, website, etc. of our company. We thank you for being a customer of ours and look forward to the year ahead!

 

 


UIF Nears Completion of Nearly $10 Million in Wekiva Improvements

Nov 11, 2021

Altamonte Springs, FL –Utilities, Inc. of Florida (UIF) has announced that the pipelines and wastewater treatment improvements in Seminole County are expected to be completed in December.

“We are pleased to share the news of the improvements to the Wekiva treatment facilities. We remain committed to treating wastewater in an environmentally conscious way” explained UIF President Gary Rudkin. “Trust in our treatment plants and overall service is important to me and our company. Continued investments in Seminole County and across the rest of our service territory allow us to deliver on those commitments” Rudkin added.

Investments of $9.9 million include the replacement of two pressurized force mains, a water main and treatment plant head works. The force main and headworks investments, preceded by the addition of a 4’ berm, designed to contain spills on the plant site, will aid in protecting our fragile environment and assure continued safe and reliable service to our customers. These investments have been made in collaboration with the Florida Department of Environmental Protection and will provide the community with additional environmental, health and safety protections.

Rudkin noted that “the Wekiva improvements are representative of UIF’s commitment to build, maintain, and manage the complex infrastructure necessary to provide reliable service to the residents of Florida.” Coupled with the more than $25 million in investments across UIF’s service territories in the last five years, the company has continued to improve its ability to provide water and wastewater services in conformance with current and future environmental regulations. Additional investments allow UIF to leverage more technologically advanced infrastructure for the benefit of UIF’s customers.

Follow our social media pages - www.facebook.com/MyUIFlorida and www.twitter.com/MyUIFlorida.

Click the images below to view in detail.

Wekiva3Wekiva2
Wekiva


Enroll in a Payment Plan or Deferred Payment Arrangement

Dec 10, 2020

Payment arrangements are available to customers behind on bills.  

Click here to open MyUtilityConnect and sign up for a Payment Arrangement through the portal. 

Sign into your account via MyUtilityConnect and open Billing. Click to navigate to the Payment Arrangement Section. Follow the prompts to check your eligibility and enroll. 

A payment arrangement provides the option of paying your current or past due balance over an extended period of time. The payment arrangement amount will be due in addition to your current bill amount until paid in full. Your account will not accrue late fees while the payment arrangement is honored.

All customers may apply for a payment arrangement
. In order to qualify, a customer must be in good standing with no disconnections for non-payment over the last 12 months. Defaulting on a previous payment arrangement may impact eligibility.  

Please contact us for assistance or with any additional questions. 

Update: Our COVID-19 Response

Aug 04, 2020

It feels as if summer weather is providing a welcome respite from uncertain times, but it’s also showing us we can’t let our guard down in the fight against this pandemic.

At Utilities Inc. of Florida, we’ve begun taking some cautious first steps in a desired return to normal. They’re designed to ensure you continue to receive safe and reliable water, wastewater, and energy essential services, and our communities stay safe.

In March, our COVID-19 Incident Command (IC) team put in place comprehensive polices and protocols governing office closures, remote work, physical distancing, and the use of personal protective equipment (PPE). These measures, among others, are under constant review as we evaluate reopening and a return to more normal operations.

The IC team, with guidance from public health authorities, have determined only a small number of our North American operations currently meet the stringent criteria for reopening. And where reopening does occur, it will be done carefully and methodically. As all our systems continue to function normally, we’re confident these first steps are the right ones.

We were among the first utilities to suspend and reverse service disconnections, and suspend late fees. But as efforts to reopen the economy move forward, some regulators are allowing and encouraging utilities to return to established billing and disconnection policies, while ensuring temporary billing assistance is available for customers financially impacted by COVID-19.

For the moment, we continue to suspend disconnections and late fees, but we encourage all customers to stay current with payments as much as possible, as unpaid balances may be harder to manage down the road.

We also appreciate the pandemic is creating financial challenges for many households. To that end, We are offering Deferred Payment Arrangements, and other financial assistance, to affected customers. Please contact us for more information about these programs, or any questions regarding your services.

MyUtilityConnect is the trusted way to receive important Alerts by mobile and desktop app, email, or phone. It’s also an easy way to manage your bills and payments. Click here to learn more and sign up today.

Our maintenance activities continue to function normally, so you may see our field staff working in your community. Please do your part to help them stay safe!

At the Corix Group of Companies, we’re taking appropriate, science-based actions to mitigate the impacts of COVID-19. We’re committed to efforts to control this pandemic and implore you do your part as well. For more information, please contact email.

 

Thank you.


The decisions we're making today.

May 07, 2020
As the COVID-19 crisis evolves, we as individuals, organizations, and communities will have important decisions to make. Decisions that affect us all. 

We responded quickly to the crisis, putting the safety of our customers and employees first. We determined early on that our decisions would be guided by scientific and medical facts, and our actions would be cautious and measured. And when in doubt, we would always err on the side of safety. 

The decision to stay the course... for now.


Based on those principles, we began working remotely, adopted physical distancing schedules for our operators and took other measures to protect everyone.

Those guiding principles remain firmly in place, but we recognize and appreciate the desire to begin opening our economies. We feel it too. And, as things begin to return to normal, please understand that we’ll continue to operate remotely and take precautions to protect you and our employees.

That decision is supported by the knowledge that all our systems continue to function normally, and all necessary maintenance is being done. More importantly, we believe we’re well prepared to continue providing those essential water, wastewater, and energy services you rely on, as we work through this crisis.

The decision to stay safe.


While our services continue to function normally, our employees, like so many, are adapting to the new "not normal." For now, all our employees will continue to work remotely; they will observe physical distancing; and they’ll use the proper personal protective equipment (PPE) in field and plant work.

For customers, this means we’ll continue our policy of suspending the disconnection of services and late fees; our offices will remain closed; and our staff will continue to observe physical distancing protocols when performing meter reads and maintenance in your area. We’ll keep you informed as the situation evolves.




As Patty Potty says, “those so-called ‘flushable’ wipes might flush down, but they sure don’t flush out, honey.”



We are taking appropriate, science-based actions to mitigate the impacts of COVID-19. We're committed to this unprecedented global effort and implore you do your part as well. If you require additional information, please contact us!  Thank you!

COVID-19: An update on your water and wastewater services

Apr 09, 2020
Our employees work every day to provide our communities with safe and reliable water and wastewater services. In the face of COVID-19, that commitment has never been stronger.
 
“Our employees take great pride in providing essential utility services to our customers during these unprecedented times.”
Catherine Heigel, EVP & COO Corix Regulated Utilities
 
We’re also committed to keeping you continually informed of our efforts—and how you can help us, and your community, get through this together.
Please observe Physical Distancing
 
Our field employees continue to perform meter reads and maintenance in your area, while practicing mandatory Physical Distancing (min. 2m/6ft). If you see someone working in your neighborhood, please extend the same consideration—for everyone’s safety.
 
Billing considerations
 
We realize many customers are facing unexpected financial hardship as a result of COVID-19. As announced March 10, we have suspended late fee payments and disconnections for nonpayment.
 
In the meantime, we encourage all customers to stay as current as possible with bill payments, to avoid large balances that may be harder to manage later.
Scammers are still in business
 
A particularly ugly side of this crisis is scammers taking advantage of people when they’re most vulnerable. Please be extra vigilant for these phone, email, and online scams.
 
Disconnection Threat
Never respond to a threat to disconnect your services. Disconnections have been suspended for the time being.
 
Requested Payment
Never respond to an urgent request for payment, or purchase of a prepaid debit card. Our trusted payment options remain unchanged.
 
Personal Information
Never provide personal information to someone claiming to be from a utility company. We would never request this by email or online form.
 
And while Physical Distancing should be your primary concern when allowing anyone into your home, if one of our field employees needs access to your water meter, they will first show you their company identification.
 
If you have any doubts whatsoever about the legitimacy of a phone call, email, or service visit—STOP—hang-up, delete the email, and contact Customer Care directly to report your concerns.
 
Patty Potty says ‘this ain’t no time for nasty plumbing’
 
Keep using those sanitary wipes, but PLEASE put them in the trash, NOT down the toilet.
patty-do-not-flush-horz
Customer Care
 
Our Customer Care staff are ready by email or phone to answer any questions about your utility services. You may experience longer hold times as we help other customers, and we appreciate your patience.
 
We’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.  We’re committed to this unprecedented global effort and implore you do your part as well. If you require more information, please contact Customer Care.
 
Thank you.