Customer Service

Customer Notices

The following notice is for Galena customers only.

Customer Notice - Galena Territory


USI Oakwood Customers: Ongoing Construction

Aug 08, 2018

Due to unforeseen issues with our equipment provider, our treatment system is at reduced production capability. As a result, when we try to meet high system demand, the chemicals we are using to absorb the taste and odor compounds are less effective which may result in taste, odor or water discoloration. Our plant operational staff is working extended shifts to try and resolve the issues. In the meantime, please take the necessary steps to conserve water through the next several days.

Reducing the system water demand will allow our remaining treatment system to provide better water quality. Construction modifications are ongoing and are anticipated to continue through the second week of August.

Beginning at 3:00 PM this afternoon we will resume distribution of bottled water from our water treatment plant located at 15124 N 850 E Rd., until approximately 7 PM. We are able to hand out 3 gallons per household until our supplies run low.

Should you have any questions or concerns during this time, please contact our Customer Service Department at 1-800-831-2359.