Customer Service

Customer Notices

The following notice is for Galena customers only.

Customer Notice - Galena Territory

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Attention Whispering Hills Customers

Apr 22, 2022

Prairie Path Water Company invites you to attend a customer workshop.

Our customer workshop will be on Saturday, May 7, 2022, from 10:00 am to 12:00 p.m at the Johnsburg Community Club, which is located at 2315 West Church Street, Johnsburg, Illinois 60051.

During the workshop, it will be an excellent opportunity to meet some of the certified operators and other utility staff members dedicated to providing you with quality water service. You will also have the chance to ask questions of our Customer Service Representatives regarding any billing questions, discuss our water flushing program with local operators, and planned capital improvements.

Topics of discussion will also include water quality, monthly rates, customer service, our flushing program, billing, and capital projects.

We thank you in advance for your cooperation, and we look forward to seeing you on Saturday, May 7th.

Should you have any questions, don't hesitate to contact a customer service representative at (800) 831- 2359.


Prairie Path Water Co-Clarendon Flushing

Apr 08, 2022

Today is Friday, April 8, 2022.  We would like to advise customers of flushing of water lines scheduled for your area on Wednesday, April 20, 2022 through Friday, April 22, 2022. The flushing will begin at approximately 9:00 AM and end at approximately 4:30PM. Please limit water use during these times.

Customers may experience brief periods of lower than normal water pressure, possibly cloudy water and/or temporary discoloration. We suggest customers refrain from doing laundry until the flushing is complete and service returns to normal. Once the flushing is complete, normal water quality and pressure will be restored to your home.  Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approx. 2-3 minutes.  If this does not improve the quality, please contact us immediately.

Flushing is done to ensure the best possible water quality.

This is a courtesy message from Prairie Path Water Company – Clarendon. We apologize for any inconvenience this may cause and appreciate your patience. If this message was incomplete or if you should have any questions or concerns, please contact our Customer Service Department at 1-800-831-2359.


Prairie Path Water Co-Cherry Hill Flushing

Apr 08, 2022

Today is Friday, April 8, 2021. We would like to advise customers of the flushing of hydrants scheduled for your area beginning Monday, April 18, 2022 through Wednesday, April 20, 2022. The flushing will begin at 8:00 AM and end at approximately 4:00 PM each day.  Please limit water use during these times.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  We suggest customers refrain from doing laundry until the flushing is complete and service returns to normal. Once the flushing is complete, normal water quality and pressure will be restored to your home.  Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approx. 2-3 minutes.  If this does not improve the quality, please contact us immediately.

Flushing is done to ensure the best possible water quality. 

This was a courtesy message from Prairie Path Water Company – Cherry Hill. We apologize for any inconvenience this may cause and appreciate your patience.  If this message was incomplete or if you should have any questions or concerns, please contact our Customer Service Department at 1-800-831-2359.

Thank you, for allowing us to serve you. 


Prairie Path Water Co-Camelot Flushing

Apr 08, 2022

Today is Friday, April 8, 2022.  We would like to advise customers of the flushing of hydrants. We will be flushing starting on Thursday, April 21, 2022 through Friday, April 22, 2022.  We will begin at approximately 9:00 am until approximately 4pm each day. Please limit water use during these times.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  We suggest customers refrain from doing laundry until the flushing is complete and service returns to normal. Once the flushing is complete, normal water quality and pressure will be restored to your home.  Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approx. 2-3 minutes.  If this does not improve the quality, please contact us immediately.

Flushing is done to ensure the best possible water quality. 

This was a courtesy message from Prairie Path Water Company-Camelot. We apologize for any inconvenience this may cause and appreciate your patience.  If this message was incomplete or if you should have any questions or concerns, please contact our Customer Service Department at 1-800-831-2359.

Thank you


Prairie Path Water Co-Lake Holiday Spring Flushing

Apr 08, 2022

Dear Customer:

This is a courtesy message from Prairie Path Water Company – Lake Holiday, your local water utility provider. Today is Friday, April 8, 2022. This message is to inform you that we will be conducting routine hydrant flushing within your water system beginning, Monday, April 18 through Friday, April 29, 2022.  The flushing will begin at approximately 9:00 a.m. and ending at approximately 5:00 p.m. each day.  During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water during this time each day. 

The following web address contains a flushing map for our spring flushing program which will let you know what days we will be in your area.   Lake_Holiday Flushing Spring22

 We would ask that you please limit your water usage as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines.  We suggest that you refrain from doing laundry until the flushing is complete and service returns to normal.  Once the flushing is completed, normal water quality and pressure will be restored to your home.  Should you experience any water quality issues following this work, we would ask that you please try flushing your cold-water line for approx. 2-3 minutes.  If this does not improve the quality, please contact us immediately.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service. 

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-831-2359. 

Thank you for allowing us to serve you! 


Prairie Path Customer Notice

Feb 25, 2022

Please click the images below to read the full customer notice.

 


Utility Services of Illinois-Oakwood BWA Rescind

Jan 30, 2022

Dear Customer:

This is an important message from Utility Services of Illinois – Oakwood, your local water utility provider.  Today is Sunday, January 30, 2022. Please be advised that the Boil Water Advisory that you were previously notified of has been rescinded. It is no longer necessary for customers to boil water before drinking, cooking, washing dishes or food preparation.

Again, the boil advisory has been rescinded. It is no longer necessary for customers to boil water before drinking, cooking, washing dishes or food preparation. Utility Services of Illinois –Oakwood apologizes for any inconvenience this may have caused and appreciates your patience.

Should you have any questions or concerns during this time, please contact our Customer Service Department at 1-800-831-2359.

Thank you!


Friday, January 28, 2022-Utility Services of Illinois-Oakwood Watermain Break BWA

Jan 28, 2022

This is an important message from Utility Services of Illinois-Oakwood your local utility provider.  Today is Friday, January 28, 2022. We recently located another water main break, and we were unable to isolate just that area.  We have the water main repaired now and system should be back to normal.  You are still under a precautionary Boil Water Advisory until further notice. We ask that you please boil your water for a minimum of 5 minutes prior to using for drinking or cooking until further notice. We anticipate the boil water advisory being lifted no sooner than 48 hours. We must pass satisfactory testing results before lifting the advisory. However, we will provide you with a status update within 48 hours. A follow up message will be sent to you again when this boil water advisory is lifted.

Customers may continue to go to Culligan Water of Danville located at 107 W. Fairchild Street, Danville, Illinois where they can get a 3- or 5-gallon jug of water.  Please limit to one jug per household – supplies are limited, and we must ensure that water is available for all customers. We also request that you return your jug when you are finished at your earliest convenience. 

Utility Services of Illinois-Oakwood apologizes for any inconvenience this may cause and appreciates your patience. Should you have any questions or concerns during this time, please contact our Customer Service Department at 1-800-831-2359.

Thank you! 


Utility Services of Illinois-Oakwood-Update water distribution

Jan 27, 2022

Hello,

This is an important message from Utility Services of Illinois – Oakwood, your local water utility provider.

Today, Thursday, January 27, 2022, Utility Services of Illinois will be distributing water to customers at Village of Oakwood Town Hall located at 100 S. Scott Street, Oakwood, Illinois after 5:00 p.m.

Customers may also go to Culligan Water of Danville located at 107 W. Fairchild Street, Danville, Illinois where they can get a 3- or 5-gallon jug of water.  Please limit to one jug per household – supplies are limited, and we must ensure that water is available for all customers. We also request that you return your jug when you are finished at your earliest convenience.  

We want to thank the local Culligan dealers in Champaign (www.culliganchampaign.com) and in Danville (www.culligan.com/dealers/danville-il). The response from Culligan was incredible and we appreciate their willingness to help the Oakwood residents.

Should you have any questions or concerns during this time, please contact our Customer Service Department at 1-800-831-2359.

We will provide you with a follow up message with a status update within 24 hours.

Thank you!


Utility Services of Illinois-Oakwood Watermain Break-BWA

Jan 27, 2022

Dear Customer:

This is an important message from Utility Services of Illinois-Oakwood your local utility provider.  Today is Thursday, January 27, 2022. This is a follow up message regarding the watermain break that occurred yesterday that you were notified of.  We are continuing to make repairs and during this time customers may see fluctuations in their water pressure.  If possible, we are asking customer to please limit their water usage.  You are still under a precautionary Boil Water Advisory until further notice. We ask that you please boil your water for a minimum of 5 minutes prior to using for drinking or cooking until further notice. We anticipate the boil water advisory being lifted no sooner than 48 hours. We must pass satisfactory testing results before lifting the advisory. However, we will provide you with a status update within 48 hours. A follow up message will be sent to you again when this boil water advisory is lifted.

Again, we are continuing to make repairs and during this time customers may see fluctuations in their water pressure.  If possible, we are asking customer to please limit their water usage.  You are still under a precautionary Boil Water Advisory until further notice.  We ask that you please boil your water for a minimum of 5 minutes prior to using for drinking or cooking until further notice. Utility Services of Illinois-Oakwood apologizes for any inconvenience this may cause and appreciates your patience. Should you have any questions or concerns during this time, please contact our Customer Service Department at 1-800-831-2359.

Thank you! 


Low-Income Customers: PLEASE FILL OUT THIS FORM

Dec 30, 2021

Attention Low-Income Customers:

Our low-income rate has been approved for all customers below the federal poverty level.

If you need help paying your bills, please click here and fill out the Microsoft Form. 

We will verify all responses submitted.

Applicants who fill out the Form and are approved will get a significant discount on their bills.  

______________________________________________________________________________________________
 

Phone number and email address which customers can contact for more information:

Uscmet.ppwc@usc.salvationarmy.org

Phone number: 773-205-3570

 


Oakwood IL EPA PFAS Notice and Results

Dec 14, 2021
At Utility Services of Illinois, Inc. (USIL), we are committed to providing safe, reliable, cost effective water and wastewater services. Part of this commitment includes continuous industry-standard testing of our processes and water supply to ensure the continuing health and safety of every community we serve.

The Illinois Environmental Protection Agency (Illinois EPA) recently tested our Oakwood water system for compounds known as Per- and Polyfluoroalkyl Substances (PFAS) as part of a statewide assessment of community water supplies.

PFAS and PFOS, two compounds for which neither the United States Environmental Protection Agency (US EPA) nor the Illinois EPA have established a Maximum Contaminant Level, are among a class of synthetic chemicals (known as perfluoroalkyl substances or PFAS) that accumulate over time in the environment and our bodies.

Typical uses of PFAS include nonstick cookware, coatings on food packaging, fire-fighting foam, and many industrial applications. Studies are ongoing regarding the potential contaminative effect of these chemicals. Illinois EPA has set Health Based Guidance Levels for PFOA at two parts per trillion (ppt) and PFOS at 14 ppt. The US EPA has set separate and combined Health Advisory Levels (HALs) for PFOA and PFOS at 70 ppt. The HAL is based on the US EPA's determination that a lifetime exposure can cause human health effects.

Illinois EPA testing has determined that one or more PFAS compounds were detected in our water supply. The Illinois EPA results were higher than their Health Based Guidance Levels. However, these results were below the US EPA's HALs.

Utility Services of Illinois, Inc. will continue to monitor your community's Health Based
Guidance Levels and HALs. We look forward to the US EPA and Illinois EPA issuing clear and firm guidance that allows us to target our activity.

Results of the regular testing required by the US EPA and state regulatory agencies are made available to customers each year in Consumer Confidence Reports found on our website at www.uiwater.com/illinois. Also, for more information, please visit https://www.epa.gov/pfas.

Illinois Families: Utility Assistance for Households Across the State

Nov 08, 2021
The Help Illinois Families initiative has an online Request for Services form to make it easier and faster for individuals and families to remotely request utility bill assistance.

The Low Income Housing Water Assistance Program (LIHWAP) benefit is a limited, one-time, assistance program designed to help households that are facing the threat of imminent disconnection, have already been disconnected or have past due (arrearage) balances over $250 for their water and wastewater services combined. Customers may apply one time for water and one time for wastewater for the life of the program, which is December 1, 2021 – August 31, 2023.

If you need help with your bill and believe that you may be income-eligible, please click or call to apply.

LIHEAP Fact Sheet.pdf (illinois.gov)

Click Here to Request Assistance 


For Customers Paying By Mail-In Check: Expect USPS Delays

Oct 06, 2021
Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

#StopScams: Do You Know How to Spot a Scam?

Jun 10, 2021

Utility customers are targeted by criminal scammers every day. We're committed to serving our customers and keeping them safe from scams - if you suspect an e-mail or phone call is not legitimate, contact us immediately. 

Know the signs of an imposter utility scam and learn more about how to protect yourself with information from Utilities United Against Scams.


Del Mar Woods Lead and Copper Informational Meeting

Jan 19, 2021

Attention Del Mar Customers


Please use Microsoft Teams to attend our informational meeting online. 

Click here to open Microsoft Teams and join the meeting.

Or call in (audio only):
+1 872-239-8405 Phone Conference ID: 751 053 564#

Click below to open this notice in a new window:
IL Del Mar - Customer Notices Lead Informational Meeting