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Need Help With Your Bills? Assistance Is Available!

Low-Income Volumetric Rate Information

Community Utilities of Pennsylvania, Inc (CUPA) has been approved to offer a reduced volumetric rate for residential water service to customers with incomes that fall below the federal poverty level. To qualify for these rates, customers can fill out the application form located at the following URL:

CUPA understands the burden that customers experience in affording essential goods like housing, food, and clean water. As your water service provider, we wish to be part of the solution to these challenges. We are dedicated to ensuring our customers have safe, clean, and affordable water service. As part of our efforts to do just that, we have implemented a low-income rate for our residential customers who are at or below the federal poverty level, to ensure our entire community of customers has access to and can afford the services required to remain healthy.

This low-income rate is available to residential customers on an application-only basis. Customers need to only apply once every 12 months to verify that they remain eligible for the lower rate.

To apply, CUPA has enlisted the help of a 3rd party (Dollar Energy Fund, Inc.) to verify our applicants’ incomes on our behalf, ensuring your continued privacy. To check eligibility for our low-income rate before applying, please go to and look for information about a family of your size.

For water service, if your income is at or below the applicable level, you will be eligible for the lower rate seen below on typical monthly water usage, up to 3,500 gallons per month. Should you use over the 3,500, any additional gallons will be charged at the regular residential rate.

PA PUC approved rates can be found in Community Utilities of Pennsylvania, Inc.’s tariffs located at the following URL:

Low Income Housing Water Assistance Program

The State Low Income Household Water Assistance Program (LIHWAP) can also help you pay arrears for your water and sewer bills. The program may also be able to help address tax liens due to water and sewer arrears.

To get more information and apply, go to links below.

Click here to view and download the LIHWAP Application.

“Pennsylvania is pleased that the federal government is recognizing Pennsylvania’s success in operating the first round of LIHWAP, and we are excited to distribute this assistance as soon as we are able,” Acting Department of Human Services Secretary Val Arkoosh said in a statement. “Access to clean drinking water and wastewater services is fundamental to our health and well-being, and we hope to work with local and private water services providers to further expand this program and ensure that this assistance is reaching the communities it is intended to help.”

Please contact Customer Service with any questions regarding these programs, as well as how to sign up for a bill payment plan.

Thank you for allowing us to serve you!