Customer Service

Customer Notices

Summit Springs Customers: Water Usage Schedule Changes

Sep 12, 2019

At Corix, we are committed to protecting and preserving water through system repairs, infrastructure upgrades, and conservation education. Corix remains vigilant in our efforts to maintain the long-term safety and reliability of your water system. We appreciate your continued efforts to be mindful of water use.

Water Usage Schedule Changes

Due to the dry summer, the water table in the production well has dropped.  We are continuing to monitor these levels closely.  That being said, we have now moved from voluntary Stage 1 restriction to a mandatory Stage 2 restriction.   While under Stage 2 restrctions, outdoor use is now limited to weekdays, between 7pm and 10am Outdoor use includes irrigation, vehicle washing, and pool and hot tub refilling.

The table below indicates what days you should perform outdoor watering tasks at your property:

Customer Type

Outdoor Watering Days

Residential – odd-numbered address

Monday and Thursday

Residential – even-numbered address

Tuesday and Friday

* Please note that non-essential water use, including sidewalk and driveway washing, is prohibited.

Questions

If you have any questions, please contact our customer service at 1-877-718-4396.

For more information on water conservation and full list of the mandatory drought contingency measures, please visit our Water Conservation page. By following these water use restrictions, you will help ensure that your water system continues to work at its best, for the benefit of all customers.

Please click here to download this notice.

Thank you!

Mitchell County Customers:

Aug 30, 2019

Recently we have seen increased iron content in the water coming from the wells that supply the Mitchell County water system which can lead to discoloration.  Some customers have contacted us about this.  We are diligently working to address this issue and, as discussed below, have a defined plan of action that will resolve the issue.  In the meantime, we want to assure you that the water meets EPA and state primary drinking water quality standards despite the discoloration.

We have cleaned and treated some of our wells to remove iron that has accumulated in the wells and to improve the volume of water pumped.  Additionally, we have increased line flushing in various locations in the system and have added additional valves to be able to flush in more locations. 

When iron in water is exposed to air, its chemical form changes and as a result causes discoloration. Also, we have requested approval from the Texas Commission on Environmental Quality (TCEQ) to allow us to start treating the water with chemicals that will isolate and prevent the iron from changing when exposed to air.  As soon as we receive approval, we will begin that treatment.  Based on experience elsewhere, we believe that this treatment will be a long-term solution. 

In the meantime, if you are experiencing discoloration in your water, please call us at 1-877-718-4396 to let us know about it and we will adjust our flushing or perform additional flushing to clear the water.  We will let you know when we begin treating the water to control the impact of the iron. 

We understand this has been frustrating for some of you and we appreciate your patience as we work to improve the quality of your water.

Download this customer letter.

Attention Sandy Harbor Customers:

Jun 20, 2019
Dear Customer:

The Texas Commission on Environmental Quality (TCEQ) has notified the Sandy Harbor Subdivision, TX1500009, that the drinking water being supplied to customers had exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S.EPA) has established the MCL for total trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter two 2019 of 0.117 mg/L for DBP2-01.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally-occurring organic matter in the water.

Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer. Please note that it takes decades of consistent exposure to develop health issues.

You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are taking the following actions to address this issue:

Sandy Harbor purchases its drinking water from the City of Horseshoe Bay and Horseshoe Bay has also been experiencing these exceedances. The City of Horseshoe Bay has been working with an engineering firm to determine best management practices for early detection and optimize treatment processes to mitigate the elevated trihalomethane levels. These changes are working and the water Horseshoe Bay is now supplying has compliant trihalomethane levels. The Sandy Harbor sample taken in April had a result of 17 ug/L, well below the 80 ug/l limit. Since the compliance limit is based on four quarterly samples we are still in violation but we are confident we will be in compliance by the end of the year.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions regarding this matter, you may contact Gloria Broussard at 512-663-6819.
 
Click to Download the Full Notice

Attention Lake Buchanan Customers:

May 28, 2019

Dear Customer:

The Texas Commission on Environmental Quality (TCEQ) has notified the Lake Buchanan TX1500037, that the drinking water being supplied to customers had exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S.EPA) has established the MCL for total trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter one of 2019 of 0.083 mg/L for DBP2-01.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally-occurring organic matter in the water.

Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer. You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are taking the following actions to address this issue:

Corix Utilities just completed annual maintenance in the Lake Buchanan distribution system. During this annual maintenance period, we use chlorine only for disinfection. Once the maintenance period was completed, we returned to using chloramines for disinfection. When the sample was taken at the supply system standpipe, the standpipe contained a higher level of trihalomethanes because the conversion from chlorine to chloramine disinfection was not complete. This sample taken resulted in the exceedance. Since then the system has been well flushed and we expect our quarterly average to decrease and come back into compliance.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions regarding this matter, you may contact Gloria Broussard at 512-663-6819.

Click to Download the Full Notice

 

Dear Lometa Customers:

Jan 31, 2019

The Texas Commission on Environmental Quality (TCEQ) has notified the LOMETA REGIONAL WATER SYSTEM, TX1410002, that the drinking water being supplied to customers had exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S. EPA) has established the MCL for trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter four 2018 of 0.082 mg/L for DBP2-02, which is the area surrounding and including 1468 FM 1047.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally occurring organic matter in the water. Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer. You do not need to use an alternative water supply.

However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are taking the following actions to address this issue:
We have added additional treatment to the clearwell and storage tanks to reduce the concentration and formation of total trihalomethanes. We have also increased our flushing in the distribution system. With these actions we met the total trihalomethane limits during the third quarter. Unfortunately, the heavy rains in October increased the amount of naturally occurring organics in our raw water reservoir and we were not able to maintain the required level. Corix Utilities (Texas) has hired an engineering firm to look at alternative treatment options for the Lometa Regional Water Treatment Plant. In the coming year we will be evaluating their recommendations.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have any questions regarding this matter, you may contact Gloria Broussard at 512-306-4001

 Download a PDF of this notice


Attention Corix Utilities, Inc. Customers

Jan 17, 2019

PLEASE NOTE NEW LOCKBOX INFORMATION


Effective January 01, 2019 Corix Utilities (Texas) Inc. payment remittance has changed. The coupon attached to your bill has been updated with the correct information. If you pay using your financial institution's online bill pay, please update the mailing address on-file. If you are currently setup for auto pay via Corix and or First Billing Services, no action is required. If you have any questions, please contact our Customer Service office at 877-718-4396.

Please contact Customer Service with any questions.

Thank you!

Notice: Suspension of Gas Utility Service Disconnection During an Extreme Weather Emergency

Dec 06, 2018
As your gas service provider, Corix Utilities (Texas) Inc. is required to provide the following rules as applicable by the Texas Railroad Commission.

🔎 Extreme Weather Notice

Should you have any questions, please feel free to contact our customer service office at 877.718.4396, Monday – Friday 8am CST – 5pm CST.

Attention Camp Swift Customers

Sep 14, 2018

Smoke Testing Notice: Please Read

Smoke Testing Notice 

Corix Utilities will be conducting a study of our sewer system starting September 19, 2018. 

Corix operations will be locating breaks and defects in the Corix sewer system using "smoke testing." The smoke from “smoke testing” you may see coming from vent pipes on houses or holes and cracks in the ground is harmless. It is nontoxic, creates no fire hazard, and leaves no visible residue. 

If you or any occupant uses an oxygen tank or other breathing apparatus, please notify our Customer Service Department at 877-718-4396.