Customer Service

Customer Notices

Attention Sandy Harbor Customers:

Mar 06, 2019

Dear Customer:

The Texas Commission on Environmental Quality (TCEQ) has notified the Sandy Harbor Subdivision, TX1500009, that the drinking water being supplied to customers had exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S.EPA) has established the MCL for total trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter four 2018 of 0.116 mg/L for DBP2-01.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally-occurring organic matter in the water.

Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer. You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are taking the following actions to address this issue:

Sandy Harbor purchases its drinking water from the City of Horseshoe Bay. The City of Horseshoe Bay has also been experiencing this same issue and it has resulted in our exceedances. According to Horseshoe Bay the flood event in October 2018 brought large amounts of decaying organic material into the lake. This material increased the organic compounds in the lake water which reacted with the chlorine disinfection process at the water plant. The City of Horseshoe Bay is working with TCEQ and an engineering firm to determine best management practices for early detection and optimize treatment processes to mitigate elevated TTHM levels. City staff have begun additional training on THM formation and have developed an action plan to test daily for organic concentration to ensure corrective actions and mitigate future violations.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions regarding this matter, you may contact Gloria Broussard at 512-663-6819.

Click to Download This Notice


Dear Lometa Customers:

Jan 31, 2019

The Texas Commission on Environmental Quality (TCEQ) has notified the LOMETA REGIONAL WATER SYSTEM, TX1410002, that the drinking water being supplied to customers had exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S. EPA) has established the MCL for trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter four 2018 of 0.082 mg/L for DBP2-02, which is the area surrounding and including 1468 FM 1047.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally occurring organic matter in the water. Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer. You do not need to use an alternative water supply.

However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are taking the following actions to address this issue:
We have added additional treatment to the clearwell and storage tanks to reduce the concentration and formation of total trihalomethanes. We have also increased our flushing in the distribution system. With these actions we met the total trihalomethane limits during the third quarter. Unfortunately, the heavy rains in October increased the amount of naturally occurring organics in our raw water reservoir and we were not able to maintain the required level. Corix Utilities (Texas) has hired an engineering firm to look at alternative treatment options for the Lometa Regional Water Treatment Plant. In the coming year we will be evaluating their recommendations.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have any questions regarding this matter, you may contact Gloria Broussard at 512-306-4001

 Download a PDF of this notice


Attention Corix Utilities, Inc. Customers

Jan 17, 2019

PLEASE NOTE NEW LOCKBOX INFORMATION


Effective January 01, 2019 Corix Utilities (Texas) Inc. payment remittance has changed. The coupon attached to your bill has been updated with the correct information. If you pay using your financial institution's online bill pay, please update the mailing address on-file. If you are currently setup for auto pay via Corix and or First Billing Services, no action is required. If you have any questions, please contact our Customer Service office at 877-718-4396.

Please contact Customer Service with any questions.

Thank you!

Smithwick Mills Region - October 2018 Turbidity Exceedance Notice

Dec 18, 2018

This notice is a follow up to the call sent out to you on December 14, 2018, it contains more detail concerning the turbidity exceedance in October 2018.

The Texas Commission on Environmental Quality (TCEQ) sets minimum water quality standards for public drinking water. These standards include enforceable treatment technique requirements for drinking water. Inadequately treated water may contain diseased-causing organisms. These organisms include bacteria, viruses, and parasites that can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

The Smithwick Mills Water System failed to meet the minimum treatment technique requirements for the month of October 2018. Specifically, our water system allowed the turbidity of the filtered water to exceed 0.3 Nephelometric Turbidity Units in more than 5.0 percent of the measurements made during the month.

During this time the Highland Lakes were experiencing record breaking turbidity due to flooding. This impacted our treatment processes and we worked to keep the turbidity as low as possible. As stated earlier, our filtered water exceeded 0.3 Nephelometric Turbidity Units in more than 5.0% of our samples, to be more precise, we exceeded the turbidity in 5.8% of our samples. During this period of higher than normal turbidity we issued a precautionary boil water notice to protect the health of our customers. Since this event, the Smithwick Mills Water System has been in compliance with all TCEQ regulations and no further actions are required.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have any questions, please contact Gloria Broussard at 512-306-4001.


Notice: Suspension of Gas Utility Service Disconnection During an Extreme Weather Emergency

Dec 06, 2018
As your gas service provider, Corix Utilities (Texas) Inc. is required to provide the following rules as applicable by the Texas Railroad Commission.

🔎 Extreme Weather Notice

Should you have any questions, please feel free to contact our customer service office at 877.718.4396, Monday – Friday 8am CST – 5pm CST.

Attention Camp Swift Customers

Sep 14, 2018

Smoke Testing Notice: Please Read

Smoke Testing Notice 

Corix Utilities will be conducting a study of our sewer system starting September 19, 2018. 

Corix operations will be locating breaks and defects in the Corix sewer system using "smoke testing." The smoke from “smoke testing” you may see coming from vent pipes on houses or holes and cracks in the ground is harmless. It is nontoxic, creates no fire hazard, and leaves no visible residue. 

If you or any occupant uses an oxygen tank or other breathing apparatus, please notify our Customer Service Department at 877-718-4396.