Customer Service

Customer Notices

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Attention Lometa Customers:

Aug 06, 2020

Please read the following notice regarding your water service.

Dear Customer:

As you may recall, we are required by the Texas Commission on Environmental Quality (TCEQ) to provide you a letter every 3 months if the annual average of total trihalomethanes in the drinking water being supplied exceeds 0.080 mg/L. Test samples are taken each quarter at two locations within the distribution system. The reported quarterly averages for the past 4 quarters are shown below.

Sample Date

Sample Site 01

Sample Site 02

3rd quarter 2020

0.101 mg/L

0.0742 mg/L

2nd quarter 2020

0.0982 mg/L

0.0721 mg/L

1st quarter 2020

0.108 mg/L

0.0888 mg/L

4th quarter 2019

0.128 mg/L

0.125 mg/L

 

Trihalomethanes occur when carbon-based compounds that naturally occur in surface water interact with the chlorine used to disinfect the water. We have made several improvements in the treatment process and Site 02 has been in compliance the past 2 quarters.

However, these improvements have not been enough to address results from test site 01 and we will begin testing a new treatment process in August that is designed to remove carbon-based compounds from the water.

Pilot testing this new treatment process will continue for at least 60 days. If the testing is successful, we will submit all the information to the TCEQ and request their permission to install the new process at the plant. This is the first step in a lengthy process, however, we are fully committed to resolving the issue as quickly as possible.

Following is the official notification required by TCEQ. Please note that possible health issues may result from decades of drinking water in excess of the Maximum Contaminant Level (MCL) but are not associated with occasional high values. Also, please note that you will continue to receive the required notification until the - average of the last 4 quarter test results at all sample sites is less than 0.080 mg/L.

TCEQ has notified the Lometa Regional Water System, TX1410002, that the drinking water being supplied to customers has exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S. EPA) has established the MCL for total trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter three of 2020 of 0.101 mg/L for DBP2-01. Site DBP2-02 continued to meet the total trihalomethane limit with an average of 0.074 mg/L. Compliance is determined by averaging the sample results at each site that were taken over the most recent four quarters.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally-occurring organic matter in the water.

Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer.

You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions regarding this matter, you may contact Gloria Broussard at 512-306-4001.

R. Darrin Barker

President

Corix Utilities (Texas)


Attention Lometa Customers:

Jul 31, 2020

This is a notice from Corix Utilities Texas, your local water provider for the Lometa community.

A couple of line breaks in the water system for your area has caused a loss in pressure.  Operations is currently working to repair the breaks as quickly as possible. Once service is restored, your system will be under a precautionary boil water advisory.  

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and making ice should be boiled and cooled prior to use. The water should be brought to a vigorous, rolling boil and then boiled for two minutes. In lieu of boiling, you may purchase bottled water or obtain water from some other suitable source. We will contact you again once the water test results are received and the boil water notice is lifted.We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with a quality water supply that is reliable.

If this message was incomplete or should you have any questions or concerns, please contact our Customer Service Department at 1-877-718-4396, again that number is 1-877-718-4396. 

 

Thank you.

 


Attention - Mandatory Water Conservation Order

Jul 20, 2020

Dear Customer:

Your area is experiencing higher than normal water usage which is putting a strain on the water supply. Therefore, we are issuing a mandatory water conservation order and are asking all customers to follow the restrictions listed below.

  1. Irrigation of landscaped areas with hose end sprinklers or irrigation systems shall be limited to a weekly watering schedule, customers with odd number addresses shall water on Monday and Thursdays and customers with even number addresses shall water on Tuesdays and Fridays. Outdoor watering hours will be limited to midnight until 10:00 AM and between 7 PM and midnight on designated days. This prohibition does not apply to irrigation of landscaped areas if it is by means of a hand-held hose, a faucet filled bucket or watering can of five gallons or less, or a drip irrigation system.
  2. Use of water to wash any motor vehicle, such as a car, truck, boat, trailer, or airplane is prohibited except on designated watering days. Such activity, when allowed, shall be done with a hand held bucket or a hand held hose equipped with a positive shutoff nozzle.
  3. Use of water to fill any indoor or outdoor swimming pools or Jacuzzi type pools greater than 1000 gallons shall require notification to Corix Utilities (Texas) for approval to proceed and to receive any special instructions. Approvals will be made in writing.
  4. Operation of any ornamental fountain or pond for aesthetic or scenic purposes is prohibited except when necessary to support aquatic life or when such fountains or ponds are equipped with a recirculation system.
  5. The following non-essential uses of water are prohibited at all times during periods in which restrictions have gone into effect:

     (a) Washing sidewalks, walkways, driveways, parking lots, tennis courts, and other hard surfaced areas;

     (b) Failing to repair a controllable leak, including but not limited to broken irrigation or sprinkler head, leaking valve, or leaking faucet, within a reasonable period after having been given notice directing the repair of such leak.

Additional information can be found at https://www.myutility.us/CorixTexas/customer-service/customer-notices/DCP. Non-compliance of these restrictions may result in monetary fines

We appreciate your cooperation during this time. If you have any questions, please contact Customer Service at 877-718-4396.


Mandatory Summit Springs Stage 3 Water Restrictions

May 26, 2020

At Corix, we are committed to protecting and preserving water through system repairs, infrastructure upgrades, and conservation education. Corix remains vigilant in our efforts to maintain the long term safety and reliability of your water system.

While we have drilled a new well it is not yet approved by the Texas Commission on Environmental Quality (TCEQ) and we do not expect approval until the Fall. We appreciate your continued efforts to be mindful of water use but we now need to move to Stage 3 Water Conservation.

Water Usage Schedule Changes

Due to higher than normal usage, the water level in the production well has dropped. We are continuing to monitor these levels closely. That being said, we have moved from Stage 2 restrictions to mandatory Stage 3 restrictions. While under Stage 3 restrictions, outdoor use is still limited to weekdays, between 7 pm and 10 am. Outdoor use includes irrigation, vehicle washing, and pool and hot tub refilling.

The table below indicates the days and restrictions for water use.

Activity

Allowed

Residential outdoor water use, odd numbered address

Monday and Thursday 7 PM until 10 AM only

Residential outdoor water use, even numbered address

Tuesday and Friday 7 PM until 10 AM only

New Landscapes

Apply for a variance from Corix

Washing of any motorized vehicle

Limited to designated outdoor water use days; must use either a handheld bucket or a handheld hose with a positive shut off nozzle

Filling of any indoor or outdoor pool (Jacuzzi or swimming) greater than 1000 gallons

Requires notification to Corix Utilities (Texas) for approval to proceed and any special instructions.

Operation of any ornamental fountain or pond for aesthetic or scenic purposes

Use of water in these fountains or ponds is prohibited unless it is to sustain aquatic life or is equipped with a recirculation system.



The following non-essential uses of water are prohibited while restrictions are in effect:

    (1) Washing sidewalks, walkways, driveways, parking lots, tennis courts, and other hard surfaced areas;

     (2) Washing buildings or structures for purposes other than immediate fire protection;

     (3) Controlling dust, unless there is a demonstrated need to do so for reasons of public health and safety.

     (4) Flushing gutters or allowing potable water to run off a property and accumulate in a gutter, street, or parking lot; and

     (5) Failing to repair a controllable leak, including but not limited to broken irrigation or sprinkler head, leaking valve, or leaking faucet, within a reasonable period after having been given notice directing the repair of such leak.

If you have any questions, please contact our customer service at 1-877-718-4396.

For more information on water conservation and a full list of the mandatory drought contingency measures, please visit our Water Conservation page. By following these water use restrictions, you will help ensure that your water system is able to meet critical water needs and benefit all customers.

We appreciate your cooperation with these water saving efforts.

 


Summit Springs Stage 3 Water Restrictions

May 22, 2020

Summit Springs Customers:

Over the past 72 hours water use in the Summit Springs system has been higher than normal. As a result, the current well pump is having difficulty keeping up with demand. It is now necessary to implement Stage 3 of the Water Conservation Plan. Outdoor water use including landscape irrigation and vehicle washing is limited to twice weekly.

Customers with odd number addresses may water on Monday and Thursdays and customers with even number addresses may water on Tuesdays and Fridays. Outdoor watering hours are limited to 7 PM until 10:00 AM. Landscaped areas may be watered outside these times if it is by means of a hand-held hose, a watering can, or a drip irrigation system.

More information on Stage 3 conservation requirements is available on the webpage. Water use to fill pools and hot tubs is limited to 1,000 gallons twice per week. We are asking all customers to reduce their current consumption by 10 to 15 percent. We anticipate regulatory approval of a new well within a few months but that well is not expected to be available until Fall. Until then, we ask all customers to continue to be mindful of water use.

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with a quality water supply that is reliable. Should you have any questions or concerns, please contact our Customer Service Department at 1-877-718-4396, again that number is 1-877-718-4396.


Attention Summit Springs Customers:

May 01, 2020

Corix Utilities (Texas) Inc. would like to take this opportunity to inform you of the current status of the water system in Summit Springs. 

First, we need to clarify that the proposed rate increase notice that you received is not related to the recent activity around the development of an additional well to serve the community.  This proposed increase is to bring the Summit Springs water system into the Hill Country regional rate district.  This was not possible at the time we acquired the water system, so we are requesting regulatory approval to do it now.

The Hill Country regional rate district currently includes 10 water systems in Burnet, Llano, and Lampasas Counties. The Summit Springs system is supported by our Hill Country operations center and is similar in nature and cost to our other Hill Country water systems. Originally, we expected to file this request last year but delays in getting all the data compiled resulted in it being filed in February. Again, it is not related to the new well development but is something that has been planned since acquiring the system. It will be towards the end of this year before we expect to work through all questions and evaluation of the proposed increase with the Public Utilities Commission. Rates will not change until that process is completed.

We have some very good news to report on the endeavor to increase the water supply for the subdivision.  We have drilled a new test well within the subdivision and the tests show that this well will be more than sufficient to supply water needed for full buildout.   We are in process of getting a permit from the Central Texas Groundwater Conservation District to be able to convert this test well into a production well. The District is requiring Corix to obtain groundwater rights within the subdivision for the new well and to even keep the existing permit for the current wells.  We are working with the Summit Springs POA to meet this requirement. That is why you received a request from the POA about assigning groundwater rights on your property to the POA. 

We have also submitted plans for constructing the new well to the Texas Commission on Environmental Quality (TCEQ) and are waiting their approval. TCEQ approval is required before final construction of the well can proceed. After receiving the necessary approvals, we will complete construction of the new well and the associated pipeline. Following construction, TCEQ must review all pertinent information and approve the well as a source for public water supply. The regulatory approvals and construction process will require most of the rest of the year to complete.

Water conservation continues to be important. We have completed work at the existing wells and have been able to improve the current water supply by about 10%. That said, it will be necessary to continue with the current Stage 2 water use restrictions until the new well is in service.  

We are pleased to be your water provider and appreciate being able to work with the POA to resolve this situation so that we can finish our work to provide the subdivision with a dependable water supply for the foreseeable future.  Thank you for your patience as we work to that end.


Lake Buchanan Water System Update

Apr 16, 2020

Dear Customer:

We are happy to report that the drinking water at Lake Buchanan Water System meets all state and federal requirements.

Last year you received several letters from Corix Utilities (Texas) stating that the Trihalomethanes in your drinking water exceeded the maximum contaminant level. Since October 2019 the measured concentration of Trihalomethanes in the water has been lower than the concentration limit established by the EPA. With our most recent results, we are able to report that the last four quarters of sampling has confirmed that the level of Trihalomethanes in your drinking water meet the EPA requirements for safe drinking water.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions regarding this matter, you may contact Gloria Broussard at 512-306-4001.

Sincerely,

R. Darrin Barker

President

Corix Utilities (Texas)


Notice of Proposed Rate Changes

Mar 18, 2020
Attention Customers:

On March 16, 2020, Corix Utilities (Texas), Inc. (“CUTX”) filed a request with the Public Utility Commission of Texas (“PUCT”) and other regulators to increase water and wastewater rates for its customers.

Since our last rate request, we have made significant investments in our systems and have also experienced increased operations and maintenance expenses due to higher testing and chemical costs, increased maintenance activities, higher labor costs, and increased regulatory compliance costs. Because our current rates do not accurately reflect our actual costs to provide service, the requested increase is necessary at this time.

CUTX’s rates are subject to the approval of the PUCT. We have requested that rates take effect for all customers on April 20, 2020, which at least 35 days after the filing of its
application. However, no change in rates will take effect until it is approved by the
applicable regulatory authority.


Please review the Proposed Rate Change Notice for your community! 
- Click to open and download.

Please click here for commonly asked questions regarding rate changes. 

We welcome any feedback from our customers, whether it is about our proposed rates or about our services. Contact us at (877-718-4396) from 8:00 a.m. to 5:00 p.m. Monday through Friday, or email us at askcorixtexas@corix.com

AMI Infrastructure Coming Soon!

Jan 22, 2020

Corix Utilities is implementing Advanced Metering Infrastructure (AMI) in the following water systems:

  • Ridge Harbor
  • Paradise Point
  • Quail Creek
  • Sandy Harbor
  • Smithwick Mills
  • Mitchell County

The first 5 of these are made possible by grants from the Texas Water Development Board (TWDB). AMI meters provide usage information on a daily basis through an online portal and offer several benefits, namely:

  1. AMI meters help provide timely notification of leaks.
  2. AMI meters allow customers to better track their water usage and budget that usage more effectively.
  3. AMI meters support customer conservation efforts and provide information to help manage the cost of water.
  4. AMI meters reduce meter rereads and result in more efficient service.

TWDB Project 62665

  • Name of project and community:  Regional Water Systems – Advanced Metering Infrastructure (AMI) Meter Replacement Project
  • Name of administering agency: Texas Water Development Board
  • Funded in part by the Drinking Water State Revolving Fund (DWSRF)
  • This project provides AMI meters for the Paradise Point, Quail Creek, Sandy Harbor, and Smithwick Water Systems including software, hardware, and technical support.

TWDB Project 62666

  • Name of project and community:  Ridge Harbor Water System – Advanced Metering Infrastructure (AMI) Meter Replacement Project
  • Name of administering agency: Texas Water Development Board
  • Funded in part by DWSRF
  • This project provides AMI meters for the Ridge Harbor Water System including software, hardware and technical support.   

CUTX Tax Credit Notice

Oct 01, 2019
Dear Corix Texas Customer:

Corix Utilities Texas Inc. (Corix) is pleased to notify you that on August 30, 2019 it sought approval from the Public Utility Commission of Texas (Commission) to implement two credits to be effective for water and wastewater bills generated on or after September 30, 2019. The two credits are being provided as a way to pass along the estimated tax savings resulting from the federal Tax Cuts and Jobs Act of 2017 (TCJA) to customers without filing a rate case. While the amount of the credits remains subject to final regulatory authority approval, Corix has proposed to implement the credits immediately as an interim rate so that customers may benefit from the credits as quickly as possible.

Corix has determined a one-time credit of $21.87 per equivalent residential connection (ERC) is necessary to capture the estimated tax savings resulting from the TCJA from August 30, 2018 through September 30, 2019.  This one-time credit will apply to both water and wastewater service. In addition to this one-time credit, Corix will issue a monthly credit of $2.02 per ERC to capture the estimated tax savings resulting from the TCJA going forward. This credit will remain in effect until new  rates are approved in the Company’s next rate case, which the Company anticipates filing later this year. At that time, the Company will update its rates to reflect the current federal income tax rate and remove the credit from affected customers’ bills. The Company proposes that both credits be implemented for bills generated on or after September 30, 2019.
 
Persons who wish to intervene in or comment upon these proceedings should notify the Commission as soon as possible, as an intervention deadline will be imposed. A request to intervene or for further information should be mailed to the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas 78711-3326. Further information may also be obtained by calling the Commission at (512) 936-7120 or (888) 782-8477. 

Hearing- and speech-impaired individuals with text telephones (TTY) may contact the Commission at (512) 936-7136. When discussing this proceeding, refer to Docket No. 49923. The deadline for comments or intervention in the proceeding is October 30, 2019.

You are also welcome to call Corix at 877-718-4396 if you have any questions about these credits. We thank you for the opportunity to serve you.

Click here to download the full notice as a PDF

Mitchell County Extreme Weather Notice

Oct 01, 2019

As your gas service provider, Corix Utilities (Texas) Inc. is required to provide the following rules as applicable by the Texas Railroad Commission.  Should you have any questions, please feel free to contact our customer service office at 877.718.4396, Monday – Friday 8am CST – 5pm CST.

RULE §7.460      Suspension of Gas Utility Service Disconnection During an Extreme
                             Weather Emergency

(a) Applicability and scope. This rule applies to gas utilities, as defined in Texas Utilities Code,§101.003(7) and §121.001, and to owners, operators, and managers of mobile home parks or apartment houses who purchase natural gas through a master meter for delivery to a dwelling unit in a mobile home park or apartment house, pursuant to Texas Utilities Code, §§124.001-124.002, within the jurisdiction of the Railroad Commission pursuant to Texas Utilities Code, §102.001. For purposes of this section, all such gas utilities and owners, operators and managers of master meter systems shall be referred to as "providers." Providers shall comply with the following service standards. A gas distribution utility shall file amended service rules incorporating these standards with the Railroad Commission in the manner prescribed by law.

(b) Disconnection prohibited. Except where there is a known dangerous condition or a use of natural gas service in a manner that is dangerous or unreasonably interferes with service to others, a provider shall not disconnect natural gas service to:

  1. a delinquent residential customer during an extreme weather emergency. An extreme weather emergency means a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Station for the county where the customer takes service
  2. a delinquent residential customer for a billing period in which the provider receives a written pledge, letter of intent, purchase order, or other written notification from an energy assistance provider that it is forwarding sufficient payment to continue service; or
  3. a delinquent residential customer on a weekend day, unless personnel or agents of the provider are available for the purpose of receiving payment or making collections and reconnecting service
(c)  Payment plans. Providers shall defer collection of the full payment of bills that are due during an extreme weather emergency until after the emergency is over, and shall work with customers to establish a payment schedule for deferred bills as set forth in paragraph (2)(D) of §7.45 of this title, relating to Quality of Service.

(d)  Notice. Beginning in the September or October billing periods utilities and owners, operators, or managers of master metered systems shall give notice as follows
  1. Each utility shall provide a copy of this rule to the social services agencies that distribute funds from the Low Income Home Energy Assistance Program within the utility's service area.
  2. Each utility shall provide a copy of this rule to any other social service agency of which the provider is aware that provides financial assistance to low income customers in the utility's service area.
  3. Each utility shall provide a copy of this rule to all residential customers of the utility and customers who are owners, operators, or managers of master metered systems.
  4. Owners, operators, or managers of master metered systems shall provide a copy of this rule to all of their customers.
(e)  In addition to the minimum standards specified in this section, providers may adopt additional or alternative requirements if the provider tiles a tariff with the Commission pursuant to §7.44 of this title (relating to Filing of Tariffs). The Commission shall review the tariff to ensure that at least the minimum standards of this section are met.


Click to download as a PDF

Summit Springs Customers: Water Usage Schedule Changes

Sep 12, 2019

At Corix, we are committed to protecting and preserving water through system repairs, infrastructure upgrades, and conservation education. Corix remains vigilant in our efforts to maintain the long-term safety and reliability of your water system. We appreciate your continued efforts to be mindful of water use.

Water Usage Schedule Changes

Due to the dry summer, the water table in the production well has dropped.  We are continuing to monitor these levels closely.  That being said, we have now moved from voluntary Stage 1 restriction to a mandatory Stage 2 restriction.   While under Stage 2 restrctions, outdoor use is now limited to weekdays, between 7pm and 10am Outdoor use includes irrigation, vehicle washing, and pool and hot tub refilling.

The table below indicates what days you should perform outdoor watering tasks at your property:

Customer Type

Outdoor Watering Days

Residential – odd-numbered address

Monday and Thursday

Residential – even-numbered address

Tuesday and Friday

* Please note that non-essential water use, including sidewalk and driveway washing, is prohibited.

Questions

If you have any questions, please contact our customer service at 1-877-718-4396.

For more information on water conservation and full list of the mandatory drought contingency measures, please visit our Water Conservation page. By following these water use restrictions, you will help ensure that your water system continues to work at its best, for the benefit of all customers.

Please click here to download this notice.

Thank you!

Mitchell County Customers:

Aug 30, 2019

Recently we have seen increased iron content in the water coming from the wells that supply the Mitchell County water system which can lead to discoloration.  Some customers have contacted us about this.  We are diligently working to address this issue and, as discussed below, have a defined plan of action that will resolve the issue.  In the meantime, we want to assure you that the water meets EPA and state primary drinking water quality standards despite the discoloration.

We have cleaned and treated some of our wells to remove iron that has accumulated in the wells and to improve the volume of water pumped.  Additionally, we have increased line flushing in various locations in the system and have added additional valves to be able to flush in more locations. 

When iron in water is exposed to air, its chemical form changes and as a result causes discoloration. Also, we have requested approval from the Texas Commission on Environmental Quality (TCEQ) to allow us to start treating the water with chemicals that will isolate and prevent the iron from changing when exposed to air.  As soon as we receive approval, we will begin that treatment.  Based on experience elsewhere, we believe that this treatment will be a long-term solution. 

In the meantime, if you are experiencing discoloration in your water, please call us at 1-877-718-4396 to let us know about it and we will adjust our flushing or perform additional flushing to clear the water.  We will let you know when we begin treating the water to control the impact of the iron. 

We understand this has been frustrating for some of you and we appreciate your patience as we work to improve the quality of your water.

Download this customer letter.

Attention Corix Utilities, Inc. Customers

Jan 17, 2019

PLEASE NOTE NEW LOCKBOX INFORMATION


Effective January 01, 2019 Corix Utilities (Texas) Inc. payment remittance has changed. The coupon attached to your bill has been updated with the correct information. If you pay using your financial institution's online bill pay, please update the mailing address on-file. If you are currently setup for auto pay via Corix and or First Billing Services, no action is required. If you have any questions, please contact our Customer Service office at 877-718-4396.

Please contact Customer Service with any questions.

Thank you!