Customer Service

Customer Notices

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Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Attention Lake Buchanan Customers:

Feb 05, 2020

The Texas Commission on Environmental Quality (TCEQ) has notified the Lake Buchanan Water System, TX1500037, that the drinking water being supplied to customers had exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S.EPA) has established the MCL for total trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter four 2019 of 0.095 mg/L for sample location 1 (DBP2-01). However, changes made to the chlorination process in the 4th quarter of 2019 resulted in a concentration of 0.037 mg/L which is well below the 0.080 mg/L limit.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally-occurring organic matter in the water.

Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer.

You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are taking the following actions to address this issue:

Lake Buchanan water system made changes to its chlorination process and the water currently being supplied is below the 0.080 mg/L limit. Corix Utilities (Texas) monitored the trihalomethanes after the changes and found the trihalomethane level had dropped, this was confirmed by samples taken by TCEQ. Compliance is based on the average of the last 4 quarterly samples and not on individual samples. With our low results we expect that we will be in compliance with our quarterly averages at the end of this quarter. Please note that possible health issues may result from decades of drinking water in excess of the MCL and are not associated with occasional high values.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions regarding this matter, you may contact Gloria Broussard at 512-306-4001.


AMI Infrastructure Coming Soon!

Jan 22, 2020

Corix Utilities is implementing Advanced Metering Infrastructure (AMI) in the following water systems:

  • Ridge Harbor
  • Paradise Point
  • Quail Creek
  • Sandy Harbor
  • Smithwick Mills
  • Mitchell County

The first 5 of these are made possible by grants from the Texas Water Development Board (TWDB). AMI meters provide usage information on a daily basis through an online portal and offer several benefits, namely:

  1. AMI meters help provide timely notification of leaks.
  2. AMI meters allow customers to better track their water usage and budget that usage more effectively.
  3. AMI meters support customer conservation efforts and provide information to help manage the cost of water.
  4. AMI meters reduce meter rereads and result in more efficient service.

TWDB Project 62665

  • Name of project and community:  Regional Water Systems – Advanced Metering Infrastructure (AMI) Meter Replacement Project
  • Name of administering agency: Texas Water Development Board
  • Funded in part by the Drinking Water State Revolving Fund (DWSRF)
  • This project provides AMI meters for the Paradise Point, Quail Creek, Sandy Harbor, and Smithwick Water Systems including software, hardware, and technical support.

TWDB Project 62666

  • Name of project and community:  Ridge Harbor Water System – Advanced Metering Infrastructure (AMI) Meter Replacement Project
  • Name of administering agency: Texas Water Development Board
  • Funded in part by DWSRF
  • This project provides AMI meters for the Ridge Harbor Water System including software, hardware and technical support.   

Attention Lometa Customers:

Dec 03, 2019

Please read the following:

The Texas Commission on Environmental Quality (TCEQ) has notified the Lometa Regional Water System, TX1410002, that the drinking water being supplied to customers has exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The U.S. Environmental Protection Agency (U.S. EPA) has established the MCL for total trihalomethanes to be 0.080 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for total trihalomethanes indicates a compliance value in quarter four of 2019 of 0.128 mg/L for DBP2-01 and 0.125 mg/L for DBP2-02.

Trihalomethanes are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally-occurring organic matter in the water.

Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidney, or central nervous systems, and may have an increased risk of getting cancer.

You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are taking the following actions to address this issue:

We are currently working with an engineering firm to define enhanced treatment alternatives to reduce the trihalomethanes in the drinking water. We have optimized our treatment process and have flushed the water in the distribution system as much as possible to reduce the formation of trihalomethanes. Please note that possible health issues may results from decades of drinking water in excess of the MCL and are not associated with occasional high values.

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The Texas Commission on Environmental Quality (TCEQ) has notified the Lometa Regional Water System, TX1410002, that the drinking water being supplied to customers has exceeded the Maximum Contaminant Level (MCL) for haloacetic acids (group of five). The U.S. Environmental Protection Agency (U.S. EPA) has established the MCL for haloacetic acids (group of five) to be 0.060 milligrams per liter (mg/L) based on locational running annual average (LRAA), and has determined that it is a health concern at levels above the MCL. Analysis of drinking water in your community for haloacetic acids (group of five) indicates a compliance value in quarter four 2019 of 0.065 mg/L for DBP2-02 (sample site2). The last 2 quarterly samples collected have been  significantly below the limit of 60 ug/L and we are currently producing haloacetic acid compliant water. However, compliance is based on the average of the last four samples so we will continue to work to keep the haloacetic acids below the limit.

Haloacetic acids are a group of volatile organic compounds that are formed when chlorine, added to the water during the treatment process for disinfection, reacts with naturally-occurring organic matter in the water.

Some people who drink water containing HAA5 in excess of the MCL over many years may have an increased risk of getting cancer.

You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you.

We are currently working with an engineering firm to define enhanced treatment alternatives to reduce the haloacetic acids (group of five) in the drinking water. We have optimized our treatment process and have flushed the water in the distribution system as much as possible to reduce the formation of haloacetic acids. Please note that possible health may result from decades of drinking water in excess of the MCL and are not associated with occasional high values.

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Please share this information with all people who drink this water, especially those who may not have received this notice directly (i.e., people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions regarding this matter, you may contact Gloria Broussard at 512-306-4001.

Click here to download this notice as a PDF.


CUTX Tax Credit Notice

Oct 01, 2019
Dear Corix Texas Customer:

Corix Utilities Texas Inc. (Corix) is pleased to notify you that on August 30, 2019 it sought approval from the Public Utility Commission of Texas (Commission) to implement two credits to be effective for water and wastewater bills generated on or after September 30, 2019. The two credits are being provided as a way to pass along the estimated tax savings resulting from the federal Tax Cuts and Jobs Act of 2017 (TCJA) to customers without filing a rate case. While the amount of the credits remains subject to final regulatory authority approval, Corix has proposed to implement the credits immediately as an interim rate so that customers may benefit from the credits as quickly as possible.

Corix has determined a one-time credit of $21.87 per equivalent residential connection (ERC) is necessary to capture the estimated tax savings resulting from the TCJA from August 30, 2018 through September 30, 2019.  This one-time credit will apply to both water and wastewater service. In addition to this one-time credit, Corix will issue a monthly credit of $2.02 per ERC to capture the estimated tax savings resulting from the TCJA going forward. This credit will remain in effect until new  rates are approved in the Company’s next rate case, which the Company anticipates filing later this year. At that time, the Company will update its rates to reflect the current federal income tax rate and remove the credit from affected customers’ bills. The Company proposes that both credits be implemented for bills generated on or after September 30, 2019.
 
Persons who wish to intervene in or comment upon these proceedings should notify the Commission as soon as possible, as an intervention deadline will be imposed. A request to intervene or for further information should be mailed to the Public Utility Commission of Texas, P.O. Box 13326, Austin, Texas 78711-3326. Further information may also be obtained by calling the Commission at (512) 936-7120 or (888) 782-8477. 

Hearing- and speech-impaired individuals with text telephones (TTY) may contact the Commission at (512) 936-7136. When discussing this proceeding, refer to Docket No. 49923. The deadline for comments or intervention in the proceeding is October 30, 2019.

You are also welcome to call Corix at 877-718-4396 if you have any questions about these credits. We thank you for the opportunity to serve you.

Click here to download the full notice as a PDF

Mitchell County Extreme Weather Notice

Oct 01, 2019

As your gas service provider, Corix Utilities (Texas) Inc. is required to provide the following rules as applicable by the Texas Railroad Commission.  Should you have any questions, please feel free to contact our customer service office at 877.718.4396, Monday – Friday 8am CST – 5pm CST.

RULE §7.460      Suspension of Gas Utility Service Disconnection During an Extreme
                             Weather Emergency

(a) Applicability and scope. This rule applies to gas utilities, as defined in Texas Utilities Code,§101.003(7) and §121.001, and to owners, operators, and managers of mobile home parks or apartment houses who purchase natural gas through a master meter for delivery to a dwelling unit in a mobile home park or apartment house, pursuant to Texas Utilities Code, §§124.001-124.002, within the jurisdiction of the Railroad Commission pursuant to Texas Utilities Code, §102.001. For purposes of this section, all such gas utilities and owners, operators and managers of master meter systems shall be referred to as "providers." Providers shall comply with the following service standards. A gas distribution utility shall file amended service rules incorporating these standards with the Railroad Commission in the manner prescribed by law.

(b) Disconnection prohibited. Except where there is a known dangerous condition or a use of natural gas service in a manner that is dangerous or unreasonably interferes with service to others, a provider shall not disconnect natural gas service to:

  1. a delinquent residential customer during an extreme weather emergency. An extreme weather emergency means a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Station for the county where the customer takes service
  2. a delinquent residential customer for a billing period in which the provider receives a written pledge, letter of intent, purchase order, or other written notification from an energy assistance provider that it is forwarding sufficient payment to continue service; or
  3. a delinquent residential customer on a weekend day, unless personnel or agents of the provider are available for the purpose of receiving payment or making collections and reconnecting service
(c)  Payment plans. Providers shall defer collection of the full payment of bills that are due during an extreme weather emergency until after the emergency is over, and shall work with customers to establish a payment schedule for deferred bills as set forth in paragraph (2)(D) of §7.45 of this title, relating to Quality of Service.

(d)  Notice. Beginning in the September or October billing periods utilities and owners, operators, or managers of master metered systems shall give notice as follows
  1. Each utility shall provide a copy of this rule to the social services agencies that distribute funds from the Low Income Home Energy Assistance Program within the utility's service area.
  2. Each utility shall provide a copy of this rule to any other social service agency of which the provider is aware that provides financial assistance to low income customers in the utility's service area.
  3. Each utility shall provide a copy of this rule to all residential customers of the utility and customers who are owners, operators, or managers of master metered systems.
  4. Owners, operators, or managers of master metered systems shall provide a copy of this rule to all of their customers.
(e)  In addition to the minimum standards specified in this section, providers may adopt additional or alternative requirements if the provider tiles a tariff with the Commission pursuant to §7.44 of this title (relating to Filing of Tariffs). The Commission shall review the tariff to ensure that at least the minimum standards of this section are met.


Click to download as a PDF

Summit Springs Customers: Water Usage Schedule Changes

Sep 12, 2019

At Corix, we are committed to protecting and preserving water through system repairs, infrastructure upgrades, and conservation education. Corix remains vigilant in our efforts to maintain the long-term safety and reliability of your water system. We appreciate your continued efforts to be mindful of water use.

Water Usage Schedule Changes

Due to the dry summer, the water table in the production well has dropped.  We are continuing to monitor these levels closely.  That being said, we have now moved from voluntary Stage 1 restriction to a mandatory Stage 2 restriction.   While under Stage 2 restrctions, outdoor use is now limited to weekdays, between 7pm and 10am Outdoor use includes irrigation, vehicle washing, and pool and hot tub refilling.

The table below indicates what days you should perform outdoor watering tasks at your property:

Customer Type

Outdoor Watering Days

Residential – odd-numbered address

Monday and Thursday

Residential – even-numbered address

Tuesday and Friday

* Please note that non-essential water use, including sidewalk and driveway washing, is prohibited.

Questions

If you have any questions, please contact our customer service at 1-877-718-4396.

For more information on water conservation and full list of the mandatory drought contingency measures, please visit our Water Conservation page. By following these water use restrictions, you will help ensure that your water system continues to work at its best, for the benefit of all customers.

Please click here to download this notice.

Thank you!

Mitchell County Customers:

Aug 30, 2019

Recently we have seen increased iron content in the water coming from the wells that supply the Mitchell County water system which can lead to discoloration.  Some customers have contacted us about this.  We are diligently working to address this issue and, as discussed below, have a defined plan of action that will resolve the issue.  In the meantime, we want to assure you that the water meets EPA and state primary drinking water quality standards despite the discoloration.

We have cleaned and treated some of our wells to remove iron that has accumulated in the wells and to improve the volume of water pumped.  Additionally, we have increased line flushing in various locations in the system and have added additional valves to be able to flush in more locations. 

When iron in water is exposed to air, its chemical form changes and as a result causes discoloration. Also, we have requested approval from the Texas Commission on Environmental Quality (TCEQ) to allow us to start treating the water with chemicals that will isolate and prevent the iron from changing when exposed to air.  As soon as we receive approval, we will begin that treatment.  Based on experience elsewhere, we believe that this treatment will be a long-term solution. 

In the meantime, if you are experiencing discoloration in your water, please call us at 1-877-718-4396 to let us know about it and we will adjust our flushing or perform additional flushing to clear the water.  We will let you know when we begin treating the water to control the impact of the iron. 

We understand this has been frustrating for some of you and we appreciate your patience as we work to improve the quality of your water.

Download this customer letter.

Attention Corix Utilities, Inc. Customers

Jan 17, 2019

PLEASE NOTE NEW LOCKBOX INFORMATION


Effective January 01, 2019 Corix Utilities (Texas) Inc. payment remittance has changed. The coupon attached to your bill has been updated with the correct information. If you pay using your financial institution's online bill pay, please update the mailing address on-file. If you are currently setup for auto pay via Corix and or First Billing Services, no action is required. If you have any questions, please contact our Customer Service office at 877-718-4396.

Please contact Customer Service with any questions.

Thank you!