Customer Service

Customer Notices

Flexible Payment Arrangements Now Available for WSCK Customers

Nov 11, 2020

Grace period of late fees

Water Service Corporation of Kentucky temporarily suspended water service shut offs and late payment fees or penalties. Late fees shall not be assessed on any past due residential accounts between March 16, 2020, and December 31, 2020.

Deferred Payment Arrangements (DPA)

Residential customers with outstanding balances can set up equal payment plans of up to 6 to 24 months to ensure services remain available while outstanding balances are paid. Flexible repayment plan options for residential customers are available.

Previously Disconnected Customers

Customers who were disconnected for non-payment or are currently disconnected for non-payment should contact a customer service representative at 844-310-5556 to get their water reconnected and discuss their eligibility for Deferred Payment Arrangements and Bill Pay Assistance. The Company will waive reconnection fees for eligible customers.

Credit Reporting and Deposits

The Company will not report late payments and nonpayment for active customers to credit bureaus, and the Company will waive new deposit requirements, if any.

Contact us to enroll or learn more about available payment options:

Steven M. Lubertozzi | President