To manage your utility account, we recommend using our My Utility Account online self-service portal.
With My Utility Account, you can easily manage most account requests yourself.
- View and change account details
- Start / Stop and Transfer services
- Set up notifications
- Contact Customer Service
- And more
Alternatively, please contact Customer Service for these requests. Please have your 10-digit Account Number or Service Address handy.
For some account changes you’ll first need to complete the appropriate Service Form. These can be found on the My Utility Account Service Forms page. You do not have to be registered to use this feature.
Start / Stop and Transfer Services
Where Utility Connections Already Exist
With My UtilityAccount
Whether you're registered with My Utility Account or not, you can use our online self-service portal to Start / Stop services, or Transfer services to a new location within one of Our Service Areas.
Start / Stop / Transfer
By PDF Form
If you prefer to send us an off-line form (pdf), these can be downloaded and sent to Customer Service using the My Utility Account Service Forms page. You do not need to be registered to use this feature. Once we receive your request, we’ll contact you within 48 hours.