Sunshine Water Services suspended late fees for customers as of March 1, 2020 and maintained this relief for customers despite the never being required to do so. Now, two years later, SWS is resuming its normal collection processes, including late fees,
for bills rendered after May 15th, 2022. Thank you for your understanding.
Sunshine Water Services understands the impact COVID-19 has had on many households and asks those who are experiencing payment difficulties to contact our Customer Service Department for assistance at (866) 842-8432.
We greatly appreciate those customers who have been able to keep their accounts current during this crisis, but we understand that many have not been as fortunate. Some households will feel the impact of lost income for months to come.
That is why we are offering deferred payment arrangements and payment plans to customers who may not be able to stay current on their water and sewer bills.
- A payment plan is an agreement with a customer to make a specified payment by a specified date. For example, a customer may agree to pay a balance ten days beyond the bill’s due date.
- A payment arrangement is an agreement with a customer to pay off their balance in combination with future bills, which installments are reflected on monthly customer bills.
Customers with active payment arrangements will avoid disconnection action and potential future late fees, as long as they remain up to date with the arrangement and their current period billed charges. Please visit the MyUtilityConnect customer portal/app or contact Customer Service to establish a payment plan or payment arrangement. Even if you cannot pay anything right now: we are here to help.