Customer Service

Customer Notices

The following notice is for Galena customers only.

Customer Notice - Galena Territory

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Illinois Families: Utility Assistance for Households Across the State

Nov 08, 2021
The Help Illinois Families initiative has an online Request for Services form to make it easier and faster for individuals and families to remotely request utility bill assistance.

The Low Income Housing Water Assistance Program (LIHWAP) benefit is a limited, one-time, assistance program designed to help households that are facing the threat of imminent disconnection, have already been disconnected or have past due (arrearage) balances over $250 for their water and wastewater services combined. Customers may apply one time for water and one time for wastewater for the life of the program, which is December 1, 2021 – August 31, 2023.

If you need help with your bill and believe that you may be income-eligible, please click or call to apply.

LIHEAP Fact Sheet.pdf (illinois.gov)

Click Here to Request Assistance