Customer Service

Customer Notices

The following notice is for Galena customers only.

Customer Notice - Galena Territory


USI Oakwood Customers: Replacing Filtration Treatment Equipment

Aug 01, 2018

We are terribly sorry for the inconvenience caused by our maintenance project. 

The Company has been working to replace our filtration treatment equipment at our water treatment plant.  

We have two treatment lines at our treatment plant and to perform the work, one treatment line needs to remain in service while the other is worked on.

The objective of this project is to reduce taste and odor in the water, unfortunately as work began on one of the treatment lines, it was recognized that the vendor sent the incorrect parts for the filtration equipment. We believe the taste and odor is due to the poor filtration that was occurring on the one treatment line that remained in service while the other was being worked on. Both treatment lines are back in service and the taste and odor issues should be lessened. However, you may still experience some taste and odor in the water until the project is completed. Our water treatment plant was inspected by the EPA on July 26th and no deficiencies were noted.

Our operators are out in the system flushing daily and will continue to flush daily until the issue is resolved. We are working with our equipment provider to resolve this issue as quickly as possible. Again, we apologize for the inconvenience and are moving quickly to correct the issue. We will provide status updates to the community informing them of progress.

Please check the USI - Oakwood Facebook page for further updates, or you can contact customer service for any questions.