Customer Service

Customer Notices

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Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Wekiva Customers: Water Testing Complete

Oct 10, 2019

UPDATE 10/28/2019:
Our water sample testing following this incident has concluded. Results have determined that bacteria levels are normal.

Thank you for your patience!

Altamonte Springs, FL
– Utilities, Inc. of Florida (UIF) has issued a Public Notice to the Florida Department of Environment Protection (FDEP) of a Sanitary Sewer Overflow (SSO) that occurred Tuesday night October 8, from approximately 10:00 pm until approximately 5:00 am Wednesday, October 9, 2019. We would first like to offer our sincerest apologies for this incident. The SSO was caused by malfunctions of equipment at the initial stage of wastewater treatment processing.

We have made temporary modifications to prevent another spill and are taking the necessary steps to make the changes permanent.

Please click here to download this notice as a PDF.

Stop Utility Scammers!

Aug 16, 2019
Utility scams are on the rise!

If you receive a suspicious e-mail, call or text from someone claiming to be from your water company, reach out to our Customer Service team before sharing any personal or financial information. 


Notification of Treatment Change to Chlorine Dioxide

May 30, 2019
This notice is an update to our previous notice. Utilities Inc. of Florida – Lake Utility Services (“UIF”) is actively working with the Florida Department of Environmental Protection (“FDEP”) towards improvements in your water supply treatment facility. Recently, the consulting engineering firm, Kimley-Horn and UIF evaluated and demonstrated a new pre-treatment system to reduce disinfection by-products (DBPs) known as Total Trihalomethanes (TTHMs). An initial testing program, as part of a comprehensive study, of the proposed system was conducted and has shown favorable results for a significant reduction of TTHMs.

This new proposed system involves adding an alternative form of chlorine (chlorine dioxide), as a pre-treatment at UIF’s Greater Groves treatment facility (Public Water System No. 3354881). Chlorine dioxide has been approved by the Environmental Protection Agency (“EPA”) and the FDEP for use as pre-treatment in drinking water.
Liquid chlorine (sodium hypochlorite) will still be used as the primary disinfectant following the chlorine dioxide addition. In order to more effectively study the benefits of the new treatment, a 6-week pilot testing program was completed and demonstrated successful results. As such, UIF applied for and received approval to implement the pre-treatment system for the potable water supply. The new chlorine dioxide system involves equipment that mixes and injects chlorine dioxide in the water supply at UIF’s Greater Groves treatment facility.

Customers on dialysis are advised to contact their physician to obtain the appropriate steps needed to accommodate the change in water treatment to chlorine dioxide pre-treatment. Customers who have fish tanks or aquatic species are advised to contact their pet store or aquarium dealer to avoid any problems associated with chlorine dioxide pre-treatment.

The chlorine dioxide treatment equipment will be placed in service no sooner than 7 days from the distribution date of this notice. You should not notice any difference in water quality, yet the supply will be safe and meet the drinking water requirements of the FDEP with reduced TTHM’s.

The new chlorine dioxide pre-treatment system will be monitored daily per federal EPA and state FDEP drinking water regulations. The system is expected to continue to demonstrate the effectiveness of chlorine dioxide pre-treatment to reduce TTHM’s.

Should you have any questions, the point of contact for Utilities Inc. of Florida – Lake Utility Services is Scotty Haws. Scotty can be reached at 866.842.8432 ext. 1362 or by email

Click here to download the full notice