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Fix a Leak Every Week

Apr 19, 2018

Take the 10 Minute WaterSense Challenge and use the checklist to detect and chase down leaks. Many common household leaks are quick to find and easy to fix - worn toilet flappers, dripping faucets, and leaking showerheads all are easily correctable and can save on your utility bill expenses and water in your community.

Visit our Water Conservation page for more tips to help cut back on water waste.

FaLW_find-and-fix-leaks_infographic



Prevent Frozen Pipes! Winter Weather Tips

Jan 02, 2018

frozen



Winter weather brings icy winds and dipping temperatures which can do a lot of damage to your home by freezing pipes and leaving you without flowing water.

There are many precautions you can take now to help you avoid the expense and inconvenience of frozen pipes during an extended cold spell.

Before Freezing Weather
1. Disconnect and drain hoses from outside faucets. If your home has a separate shut-off valve for outside faucets (usually located in the basement or crawl space) then use it to shut the water off to your outside faucets. Then go outside and turn on the faucets to drain water from the line. If your home does not have a separate shut-off valve for
outside faucets, then wrap each outside faucet with insulation or newspaper.

2. Insulate pipes or faucets in unheated areas such as the garage, crawl space, or attic. Check with your local home improvement store for which materials to use to insulate your pipes.

3. Show household members how to turn off water to the house in case of emergencies. The main shut-off valve is often located near the water heater or the washing machine. If a pipe bursts anywhere in the house – kitchen, bath, basement, or crawl space – this valve turns it off.

4. Turn off and drain irrigation systems and backflow devices. Wrap backflow devices with insulating material.

5. Cover foundation vents with foam blocks, thickly folded newspaper, or cardboard.

During Freezing Weather
1. Leave the heat on at least 55 degrees and open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.

2. Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.

3. If you are away for any length of time, you may consider shutting off your home’s water to reduce the chances of frozen or broken pipes. Contact your water provider for more information on how to do this.

4. Have your plumber and water provider’s telephone number handy. During an extended cold spell, your pipes might freeze despite the best precautions.

If Your Pipes Freeze
1. Determine which pipe(s) are frozen. If some faucets work but others don’t, that means pipes inside your home are likely frozen. If none of your faucets work, there may be a problem at the street – contact your water provider.

2. Find the frozen pipe(s) and attempt to thaw them with a hair dryer using a low setting. Wave the hair dryer back and forth along the frozen area. NEVER thaw a frozen pipe with an open flame.

3. Shut off water and power (or gas) to the water heater if you have a leak or a broken pipe. Contact your water provider if you are unable to find the shut-off valve or the valve doesn’t work. Check with a plumber or home improvement store for leak repair supplies and information.



#StopScams: Do You Know How to Spot a Scam?

Nov 12, 2017

Utility customers are targeted by criminal scammers every day. We're committed to serving our customers and keeping them safe from scams - if you suspect an e-mail or phone call is not legitimate, contact us immediately.

Know the signs of an imposter utility scam and learn more about how to protect yourself with information from Utilities United Against Scams.


Sabal Pointe Water Outage

Nov 09, 2017

This morning a telecom contractor drilled through a large water main in the vicinity of Wekiva Springs Road and Sabal Palm Drive. The contractor failed to request that underground utilities be marked prior to excavating or directional drilling.

The following customers are without water service at this time: Sabal Point Elementary School, the fire station on Wekiva Springs Road and customers on and near Cutler Drive. Repairs are under way and will be completed as rapidly as possible. Water service is estimated to be restored late this afternoon.

A precautionary boil water advisory (BWA) is in effect for those customers located on or near Wekiva Springs Road between SR 434 and Sabal Palm Drive, Cutler Drive, Highcroft Pointe, Shadow Bay, Meredith Manor, Sabal Palm subdivisions including apartments and condos on or near Sabal Palm Drive, and the Wekiva Springs Shopping Plaza. PBWA’s have also been issued to multiple media outlets. A reverse 911 call will be sent out this afternoon to the affected customers. There are over 1,000 customers impacted.

Once repairs are completed this afternoon, the lines will be flushed and water samples taken. The BWA is expected to be in effect for 48 hours. Once the results are in hand, a rescission notice will be issued.


Information about a Potential New System - Barrington Estates - Please Read this Customer Notice

Oct 13, 2017

BEFORE THE FLORIDA PUBLIC SERVICE COMMISSION

IN RE:  Application for Transfer of Assets
of Exempt Utility and for Amendment of                              Docket No. 20170174-SU
Certificate 465-S in Lake County by
Utilities, Inc. of Florida

___________________________________/

APPLICATION FOR TRANSFER OF ASSETS OF EXEMPT UTILITY AND FOR AMENDMENT OF CERTIFICATE 465-SBY UTILITIES, INC. OF FLORIDA,

NOTICE IS HEREBY GIVEN on this 13th day of October, 2017, pursuant to Sections 367.045, and 367.071 Florida Statutes, and Section 25-30.030, Florida Administrative Code, of the of the Application of Utilities, Inc. of Florida, for the transfer to it of the wastewater system owned by Barrington Estates Property Holdings Homeowners’ Association, Inc., and to amend Wastewater Certificate No. 465-S, to add the following land in Lake County, Florida (This is a simplified legal description, and a complete legal description may be obtained by contacting Martin S. Friedman, whose contact information is below):

BARRINGTON ESTATES, Phases 1 & 2 

        A tract of land lying in of Sections 11 & 14, Township 23 South, Range 25 East, Lake County, Florida.

        Any objections to the Application must be made in writing and filed with the Commission Clerk, Office of Commission Clerk, Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, Florida 32399-0850, no later than 30 days from the date of this Notice, November 13th, 2017. Please send a courtesy copy to Martin S. Esquire, mfriedman@ff-attorneys.com, Friedman & Friedman, P.A., 766 N. Sun Drive, Suite 4030, Lake Mary, Florida 32750, (407) 830-6331.  The objection must state the grounds for the objection with particularity. 

UTILITIES, INC. OF FLORIDA
200 Weathersfield Ave., 
Altamonte Springs, Florida 32714
(866) 842-8432


Hurricane Irma

Sep 26, 2017
Although we are still seeing some effects from the heavy rainfall from Hurricane Irma, our systems are getting back to normal.  During the event we lost power to nearly all of our treatment plants, wells and lift stations but with the capital investments we have made and the implementation of our emergency response plans we were able to maintain service to over 95% of our customers.  That said, in an effort to maximize the lessons learned from Hurricane Irma, UIF staff has initiated a comprehensive evaluation of our emergency planning documents. Our prime objectives are to improve our means of communicating with customers in a timely way as well as identifying what can be done both in the short term and in the long term to minimize interruptions of service. This may include hardening our facilities against high winds, loss of power, and flooded roads that impede access to our facilities and the restoration of services. We will revise our operating protocols, enhance coordination with emergency operations staff and other utilities, invest capital strategically in our systems, and otherwise expand our resources. Thank you for your patience and cooperation throughout the post-Hurricane Irma recovery process.