Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Great Basin Water Company’s water system in Spanish Springs has tested within the Nevada/Federal nitrate standards.

Following extensive sampling and the verification of levels of nitrate below the maximum contaminant level (MCL), and sign-off by local and state regulators, the nitrate warning has been lifted for the Spanish Springs water system.

Water sample results received from one of our two wells tested on November 19, 2019 showed concentration of nitrates at 12 mg/L. This was 2 mg/L above the nitrate standard of 10 mg/L, or maximum contaminant level (MCL) determined by Nevada/federal regulators. Once the results were recognized to be over the MCL on December 3, the well in question was shut off to the system and did not continue to deliver water. The well in question is blended with another well to provide service. Due to the blending which occurs, we believe the system as a whole may have been operating at a level below the MCL despite this sample reading. However, due to unknown concentrations, we had to take precautions to ensure water quality.

For more information, please contact customer service at (844) 694-4404 or

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

Dear Dear Cold Springs and Spanish Springs Customers,

Great Basin Water Co. (GBWC) is requesting that the Public Utility Commission of Nevada (PUCN) grant a rate increase that would become effective following consumer sessions, public hearings and scrutiny by the Commission.

While we acknowledge that there is never a good time to increase the rates we charge, it has been nearly 10 years since our last adjustment to the rates for your homes and businesses. Under the proposed new rates, safe and reliable water delivered to you will still cost less than a penny per gallon.

The company has made nearly $2.4 million in substantial investments since the last general rate case, in improving the system that serves you to ensure continued high levels of performance of the system now and in the future. For that reason, we must seek an increase in both the monthly base cost and the rate charged for water used.

Details of the rate increase are included in the notice below.