COVID-19 Customer Care

We understand that the COVID-19 pandemic is creating financial challenges for many households. 

We offer payment plans to provide assistance to customers who are accumulating past-due balances on their utility bills. 

If you are unable to pay or have fallen behind on your bill, reach out to Customer Service. We are available Monday through Friday, Monday - Friday 7:30am - 4:00pm to assist customers with payment plans that meet their specific situations.

Important Information for Reopening Your Business, Church, School, Rental Property, or Vacation Home Post COVID – 19 Pandemic

by Beth Kotz | May 13, 2020

As a result of the pandemic, many of our customers may have temporarily closed businesses, churches, school buildings, rental properties or vacation homes.  Water that is held unused in pipes while the buildings are closed can become stagnant and produce undesirable tastes or odors when the building is reopened, and water use is returned to normal. 

To avoid these problems, it is recommended all customers take precautionary actions to minimize water quality complaints when buildings or homes reopen. The building plumbing, including water heaters, should be thoroughly flushed before reopening for normal use.

Thorough flushing includes operating all sink, tub, shower, and toilet fixtures. Safety equipment, such as eye washes, safety showers, and fire sprinkler systems may also require assessment and necessary maintenance. Water features inside and outside buildings, hot tubs/spas, and cooling towers also can require attention. 

The Centers for Disease Control and Prevention (CDC) has very detailed information on reactivating plumbing systems after dormant conditions on its website at the link below:

https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html