COVID-19 Customer Care

We understand that the COVID-19 pandemic is creating financial challenges for many households. 

We offer payment plans to provide assistance to customers who are accumulating past-due balances on their utility bills. 

If you are unable to pay or have fallen behind on your bill, reach out to Customer Service. We are available Monday through Friday, Monday - Friday 7:30am - 4:00pm to assist customers with payment plans that meet their specific situations.


by Beth Kotz | Mar 10, 2020

Delinquent Accounts Will Not Be Cut and Suspended Accounts Restored

Pahrump, NV.
– Wendy Barnett, President of Great Basin Water Co. (GBWC), has announced that in order to support community efforts to mitigate the impact of COVID-19, GBWC is suspending water service shutoffs, effective immediately, for delinquent payments in all its service territory including areas of Pahrump, Cold Springs, Spanish Springs, and Spring Creek. Additionally, the company will also begin reconnecting service to customers currently not receiving water service due to lack of payment on delinquent accounts.

 “As a public utility, GBWC understands our obligations to the communities we serve, and that includes the personal safety of our neighbors through personal sanitation,” said Barnett. “We know a safe and reliable source of potable water is vital for hand washing, surface cleaning, and other measures to help stop the spread of COVID-19.”

GBWC customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Barnett indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time considering the prevailing COVID-19 conditions. Customers who are behind on their bills are encouraged to bring them current or discuss their options with GBWC customer service as the suspension of shutoffs is only temporary.  

“Maintaining service to our customers is a step we are taking to support the health and well-being of our customers and communities. We encourage everyone to read and follow the guidelines recommended by the Centers for Disease Control (CDC) to protect themselves and their families,” Barnett added. 


Great Basin Water Co. (GBWC) is a privately-owned water and wastewater utility and began serving Nevada in 1996. GBWC has four divisions: Cold Springs, Pahrump, Spanish Springs, and Spring Creek, serving more than 16,000 customers.