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Hurricane Idalia Update

Updated 8/31/2023 4:00pm

We are writing to provide you with an update on our hurricane readiness efforts. 

All of our systems are running as normal and fully operational. We have been closely monitoring Hurricane Idalia and have taken all necessary precautions to ensure the safety and reliability of our water services. 

We appreciate the attentiveness and commitment of our employees in preparing for this storm. They have been working around the clock to ensure that our systems are ready to respond to any outages or disruptions.

As hurricane season continues, please make sure your account is registered for My Utility Account. This will allow you to easily manage your account online and to receive important updates about your service. You can also sign up for text or email alerts so that you are notified of any outages or service interruptions. 

Even as Hurricane Idalia weakens, please continue to stay safe and follow the instructions of local officials. Thank you for allowing us to serve you!


Dear Valued Customers, 

At Utilities, Inc. of Georgia, your safety and the continuity of our services are our top priorities. As we closely monitor the developments of Hurricane Idalia, we want to reassure you that we are taking proactive steps to ensure that your water utility needs are met, regardless of the weather conditions. 

Our Preparedness Measures: 

Generator Fueling:  In the event of any power disruptions caused by the storm, our generators have been fully fueled and tested, ready to power our facilities and equipment. This ensures that our water services remain operational without interruption. 

Communication Strategy: Our team has established a cohesive communications plan to keep you informed throughout the storm. We will provide updates via our website, email, and social media to keep you apprised of any changes. To receive ongoing alerts regarding your water service, please make sure you have registered your account at and we have the correct, up-to-date contact information for your household. 

Coordination with Local Authorities: We are in contact with local emergency operations centers to ensure we are aligned with the latest safety protocols and guidelines. Our collaboration with these authorities helps us make well-informed decisions prioritizing your safety. 

How You Can Stay Informed: 

For the latest updates on Idalia and other storms, we encourage you to visit the National Hurricane Center (NHC) official website at The NHC provides accurate and up-to-date information, forecasts, and advisories to help you make informed decisions regarding your safety and well-being. 

We understand the importance of being prepared for unpredictable weather events. Our dedicated team is working tirelessly to ensure that our services remain reliable and that you have access to clean and safe water during this time. If you have any questions or concerns, please don't hesitate to reach out to our Customer Service team at (888) 527-9707.

Your safety and peace of mind are of the utmost importance to us. Thank you for allowing us to serve you!