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Orchard Residents: Winter Storm Power Outage Alert

Jan 14, 2022

The Georgia Emergency Management Agency has issued the attached notice to all water utility owners in North Georgia which references potential for significant winter weather in this area. UIG operators are currently completing final preparations for this event, and we would like to provide information for what to expect and how best to prepare.

Potential power outages will create the need to operate water pumping equipment with diesel driven back up power generators. Homes located near our facilities can expect some increase to noise generated by this equipment.

Conditions resulting from this storm may also prevent UIG operations from being able to operate equipment remotely and road conditions may limit our ability to access every site to operate equipment manually especially in higher elevations. We will assess road conditions and do not plan to travel in areas unless deems safe to do so including limiting travel to only daylight hours due to the risk from ice being less visible over the roadways during the night.

Orchard residents should be prepared for potential water outages, especially those who live in the higher elevations. A supply of bottled water is recommended, and it is also a good idea to capture water in a bathtub or other large container when possible. We suggest preparing as far in advance as possible. UIG will communicate any pending outage in as much advance as possible so please monitor your notifications closely during this time.

It is our intention to maintain full service during this event and will work diligently to restore any loss of service as safely and quickly as possible.

If you have any questions concerning the notification, please call 888-272-1919 or email theorchard@uiwater.com.

Thank you for your cooperation.

Sincerely,

Tiffany Van Horn

President


Reinstating Late Payment Fees and Disconnections Effective July 1st, 2021

Jun 09, 2021
Dear Valued Customers,

In the early days of the pandemic, Utilities, Inc., of Georgia (UIG) took swift action to help customers keep their water and wastewater services running. This included suspending and reversing service disconnections, as well as suspending late fees. Our focus was, and continues to be, the health and safety of our communities.

Return to standard billing practices effective July 1, 2021.

We halted disconnections and late fees for customers as of March 1, 2020. However, we are now resuming normal collection processes, including disconnections of service for non-payment for bills processed after July 1st, 2021. Late fees will resume the following month, on August 1st, 2021.

UIG understands the impact COVID-19 has had on many households and asks those who are experiencing payment difficulties to contact our Customer Service Department at (888) 527-9707.

We greatly appreciate those customers who have been able to keep their accounts current during this crisis, but we understand that many have not been as fortunate. Some households will feel the impact of lost income for months to come. That is why we are offering deferred payment arrangements and payment arrangements and payment plans to customers who may not be able to stay current on their water and sewer bills.

Options are available to help ensure continued access to critical water and wastewater services and range from a little extra time to pay current bills to extended, interest-free arrangements to pay over many months. Customers with active payment arrangements will avoid disconnection action and potential future late fees, as long as they remain up to date with the arrangement and their current period billed charges.

Contact us today. Even if you cannot pay anything right now: we are here to help. You can reach us by email at customerservice@uiwater.com, through our My Utility Connect app, which is available in your favorite app store, or by phone at (888) 527-9707.

We’re in this together. We wish you a safe and healthy season.

Regards,
Tiffany Van Horn
President, Utilities, Inc., of Georgia

P.S. –Disconnecting service for non-payment is the last step in a lengthy process, and it’s a step we try to avoid. Please contact us today to discuss flexible payment arrangements for managing overdue water and wastewater bills.

Enroll in a Payment Plan or Deferred Payment Arrangement

Dec 10, 2020

Payment arrangements are available to customers behind on bills.  

Click here to open MyUtilityConnect and sign up for a Payment Arrangement through the portal. 

Sign into your account via MyUtilityConnect and open Billing. Click to navigate to the Payment Arrangement Section. Follow the prompts to check your eligibility and enroll. 

A payment arrangement provides the option of paying your current or past due balance over an extended period of time. The payment arrangement amount will be due in addition to your current bill amount until paid in full. Your account will not accrue late fees while the payment arrangement is honored.

All customers may apply for a payment arrangement
. In order to qualify, a customer must be in good standing with no disconnections for non-payment over the last 12 months. Defaulting on a previous payment arrangement may impact eligibility.  

Please contact us for assistance or with any additional questions. 

Update: Our COVID-19 Response

Aug 24, 2020

It feels as if summer weather is providing a welcome respite from uncertain times, but it’s also showing us we can’t let our guard down in the fight against this pandemic.

We’ve begun taking some cautious first steps in a desired return to normal. They’re designed to ensure you continue to receive safe and reliable water, wastewater, and energy essential services, and our communities stay safe.

In March, our COVID-19 Incident Command (IC) team put in place comprehensive polices and protocols governing office closures, remote work, physical distancing, and the use of personal protective equipment (PPE). These measures, among others, are under constant review as we evaluate reopening and a return to more normal operations.

The IC team, with guidance from public health authorities, have determined only a small number of our North American operations currently meet the stringent criteria for reopening. And where reopening does occur, it will be done carefully and methodically. As all our systems continue to function normally, we’re confident these first steps are the right ones.

We were among the first utilities to suspend and reverse service disconnections, and suspend late fees. But as efforts to reopen the economy move forward, some regulators are allowing and encouraging utilities to return to established billing and disconnection policies, while ensuring temporary billing assistance is available for customers financially impacted by COVID-19.

For the moment, we continue to suspend disconnections and late fees, but we encourage all customers to stay current with payments as much as possible, as unpaid balances may be harder to manage down the road.

We also appreciate the pandemic is creating financial challenges for many households. To that end, We are offering Deferred Payment Arrangements, and other financial assistance, to affected customers. Please contact us for more information about these programs, or any questions regarding your services.

MyUtilityConnect is the trusted way to receive important Alerts by mobile and desktop app, email, or phone. It’s also an easy way to manage your bills and payments. Click here to learn more and sign up today.

Our maintenance activities continue to function normally, so you may see our field staff working in your community. Please do your part to help them stay safe!

We continue to take appropriate, science-based actions to mitigate the impacts of COVID-19. We’re committed to efforts to control this pandemic and implore you do your part as well.


What to do during a boil water advisory

Jul 30, 2020

Boil Water

•   Fill a pot with water.

•   Heat the water until bubbles come from the bottom of the pot to the top.

•   Once the water reaches a rolling boil, let it boil for 1 minute.

•   Turn off the heat source and let the water cool.

•   Pour the water into a clean container with a cover for storage.

Disinfecting water

If you are unable to boil your water, disinfect it instead.

If tap water is clear:

•   Use unscented bleach (bleach that does not have an added scent).

•   Add 1/8 teaspoon (8 drops or about 0.75 milliliters) of unscented household liquid bleach to 1 gallon

(16 cups) of water.

•   Mix well and wait 30 minutes or more before drinking.

•   Store disinfected water in clean container with a cover.

If tap water is cloudy:

•   Filter water using clean cloth.

•   Use unscented bleach (bleach that does not have an added scent).

•   Add 1/4 teaspoon (16 drops or 1.5 milliliters) of unscented household liquid bleach to 1 gallon (16 cups) of water.

•   Mix well and wait 30 minutes or more before drinking.

•   Store disinfected water in clean container with a cover.

Remember that containers may need to be sanitized before using them to store safe water.

To sanitize containers:

•   Use unscented bleach (bleach that does not have an added scent).

•   Make a sanitizing solution by mixing 1 teaspoon (5 milliliters) of unscented household liquid bleach in 1 quart (32 ounces, 4 cups, or about 1 liter) of water.

•   Pour this sanitizing solution into a clean storage container and shake well, making sure that the solution coats the entire inside of the container.

•   Let the clean storage container sit at least 30 seconds, and then pour the solution out of the container.

•   Let empty container air dry OR rinse it with clean water that has already been made safe, if available.

Never mix bleach with ammonia or other cleaners. Open windows and doors to get fresh air when you use bleach.

Water filters

Boil tap water even if it is filtered. Most kitchen and other household water filters typically do not remove bacteria or viruses.

Preparing and cooking food

  • Wash all fruits and vegetables with boiled water that has cooled or bottled water.
  • Bring water to a rolling boil for 1 minute before adding food to cook.
  • Use boiled water when preparing drinks, such as coffee, tea, and lemonade
  • Wash food preparation surfaces with boiled water.

Feeding babies and using formula

  • Breastfeeding is best. Continue to breastfeed. If breastfeeding is not an option:
  • Use ready-to-use baby formula, if possible.
  • Prepare powdered or concentrated baby formula with bottled water. Use boiled water if you do not have bottled water. Disinfect water for baby formula if you cannot boil your water (see above for directions on how to use bleach to disinfect water).
  • Wash and sterilize bottles and nipples before use.
  • If you cannot sterilize bottles, try to use single-serve, ready-to-feed bottles.

Ice

•   Do not use ice from ice trays, ice dispensers, or ice makers.

•   Throw out all ice made with tap water.

•   Make new ice with boiled or bottled water.

Bathing and showering

Be careful not to swallow any water when bathing or showering.

Use caution when bathing babies and young children. Consider giving them a sponge bath to reduce the chance of them swallowing water.

Brushing teeth

Brush teeth with boiled or bottled water. Do not use untreated tap water.

Washing dishes

Household dishwashers generally are safe to use if the water reaches a final rinse temperature of at least 150 degrees or if the dishwasher has a sanitizing cycle.

To wash dishes by hand:

•   Wash and rinse the dishes as you normally would using hot water.

•   In a separate basin, add 1 teaspoon of unscented household liquid bleach for each gallon of warm water.

•   Soak the rinsed dishes in the water for at least one minute.

•   Let the dishes air dry completely.

Laundry

It is safe to do laundry as usual.

Pets

Pets can get some of the same diseases as people. It is a good idea to give them boiled water that has been cooled.

For more information, see or contact:
  • Personal Preparation and Storage of Safe Water: CDC provides guidance on the amount of water needed for good health, as well how to prepare and store safe water before and during an emergency.
  • Hygiene and Handwashing: CDC provides guidance on alternative hygienic practices when water is not available or is contaminated.
  • A Guide to Water Filters: CDC maintains a guide for filters that remove Cryptosporidium or Giardia.
  • EPA Safe Drinking Water Hotline: 1-800-426-4791
  • Consumer Information :EPA provides information and guidance about drinking water quality, emergencies, contaminants, public health issues, and treatment and storage.
  • Water system: Utilities, Inc. of Georgia- Contact: (706) 268-3400 or (855) 455-6326 - bigcanoe@uiwater - https://www.myutility.us/UIGeorgia
  • State or local public health department: GA DPH- - (404) 657-2700 - https://dph.georgia.gov/

The decisions we're making today.

May 12, 2020
As the COVID-19 crisis evolves, we as individuals, organizations, and communities will have important decisions to make. Decisions that affect us all. 

We responded quickly to the crisis, putting the safety of our customers and employees first. We determined early on that our decisions would be guided by scientific and medical facts, and our actions would be cautious and measured. And when in doubt, we would always err on the side of safety. 

The decision to stay the course... for now.


Based on those principles, we began working remotely, adopted physical distancing schedules for our operators and took other measures to protect everyone.

Those guiding principles remain firmly in place, but we recognize and appreciate the desire to begin opening our economies. We feel it too. And, as things begin to return to normal, please understand that we’ll continue to operate remotely and take precautions to protect you and our employees.

That decision is supported by the knowledge that all our systems continue to function normally, and all necessary maintenance is being done. More importantly, we believe we’re well prepared to continue providing those essential water, wastewater, and energy services you rely on, as we work through this crisis.

The decision to stay safe.


While our services continue to function normally, our employees, like so many, are adapting to the new "not normal." For now, all our employees will continue to work remotely; they will observe physical distancing; and they’ll use the proper personal protective equipment (PPE) in field and plant work.

For customers, this means we’ll continue our policy of suspending the disconnection of services and late fees; our offices will remain closed; and our staff will continue to observe physical distancing protocols when performing meter reads and maintenance in your area. We’ll keep you informed as the situation evolves.




As Patty Potty says, “those so-called ‘flushable’ wipes might flush down, but they sure don’t flush out, honey.”



We are taking appropriate, science-based actions to mitigate the impacts of COVID-19. We're committed to this unprecedented global effort and implore you do your part as well. If you require additional information, please contact us!  Thank you!

COVID-19: An update on your water and wastewater services

Apr 09, 2020
Our employees work every day to provide our communities with safe and reliable water, wastewater, and energy services. In the face of COVID-19, that commitment has never been stronger.
 
“Our employees take great pride in providing essential utility services to our customers during these unprecedented times.”
Catherine Heigel, EVP & COO Corix Regulated Utilities
 
We’re also committed to keeping you continually informed of our efforts—and how you can help us, and your community, get through this together.
Please observe Physical Distancing
 
Our field employees continue to perform meter reads and maintenance in your area, while practicing mandatory Physical Distancing (min. 2m/6ft). If you see someone working in your neighborhood, please extend the same consideration—for everyone’s safety.
 
Billing considerations
 
We realize many customers are facing unexpected financial hardship as a result of COVID-19. As announced March 10, we have suspended late fee payments and disconnections for nonpayment.
 
In the meantime, we encourage all customers to stay as current as possible with bill payments, to avoid large balances that may be harder to manage later.
Scammers are still in business
 
A particularly ugly side of this crisis is scammers taking advantage of people when they’re most vulnerable. Please be extra vigilant for these phone, email, and online scams.
 
Disconnection Threat
Never respond to a threat to disconnect your services. Disconnections have been suspended for the time being.
 
Requested Payment
Never respond to an urgent request for payment, or purchase of a prepaid debit card. Our trusted payment options remain unchanged.
 
Personal Information
Never provide personal information to someone claiming to be from a utility company. We would never request this by email or online form.
 
And while Physical Distancing should be your primary concern when allowing anyone into your home, if one of our field employees needs access to your water meter, they will first show you their company identification.
 
If you have any doubts whatsoever about the legitimacy of a phone call, email, or service visit—STOP—hang-up, delete the email, and contact Customer Care directly to report your concerns.
 
Patty Potty says ‘this ain’t no time for nasty plumbing’
 
Keep using those sanitary wipes, but PLEASE put them in the trash, NOT down the toilet.
patty-do-not-flush-horz
Customer Care
 
Our Customer Care staff are ready by email or phone to answer any questions about your utility services. You may experience longer hold times as we help other customers, and we appreciate your patience.
 
We’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.  We’re committed to this unprecedented global effort and implore you do your part as well. If you require more information, please contact Customer Care.
 
Thank you.



COVID-19 Preparedness Response

Mar 23, 2020

UPDATED 3/23

*Important* In light of the continuing COVID-19 crisis we are extending our policy of suspending disconnections and late fees until further notice. No customers will be denied essential water, wastewater or energy service.

************************

At the Corix Group of Companies, which includes Utilities, Inc. of Georgia, the health and safety of our employees, customers, and communities is our top priority. This commitment guides our efforts to mitigate any public health or business impacts the COVID-19 outbreak may cause as we continue to provide safe and reliable water and wastewater services.

Core to our COVID-19 response is the creation of a company-wide Incident Command Task Force, charged with planning and executing the recommendations, actions, and protocols below. As this is an evolving situation, please continue to refer to this webpage for updates.

COVID-19 and Water and Wastewater

We are continually monitoring and following directives from primary public health authorities – the US Centers for Disease Control and Prevention (CDC), Public Health Agency of Canada, and the World Health Organization (WHO) – for any new guidance on water and wastewater treatment protocols. These authorities have declared:

 •  A source of clean, reliable water for drinking and personal hygiene is considered a fundamental necessity in the fight against COVID-19.
 •  According the World Health Organization(WHO) there is no evidence COVID-19 is transmitted through drinking water or sewage.
 •  Water treatment and handling protocols used in North American water and wastewater plants are highly effective against biological pathogens. 

For further information about COVID-19 and drinking water and wastewater, please refer to this statement from the US Environmental Protection Agency (US EPA).

Our Water Treatment Protocols

 •  All our systems are regulated by state, provincial, and/or federal water agencies. We continually meet or exceed established regulatory requirements with regards to water treatment and testing.
 •  Most of our systems source their water from deep underground wells.
 •  We use treatment protocols (including filtration and chemicals, such as chlorine, if required) to address any pathogens present in source water before it is distributed to customers.
 •  Our systems operators and field workers follow strict protocols in their operation of water and wastewater systems. This includes the mandatory use of protective gear and clothing, which is highly effective against the transmission of water-borne pathogens.

Company-Wide Actions

Our Incident Command Task Force has mandated the following company-wide actions:

 • Suspension of Customer Disconnections and Late Fees
In recognition of the essential services we provide, we have suspended disconnection and late fees as of March 10, 2020. Release here.

 • Remote Work
Remote work has been identified as core to the company’s Social Distancing practices, and all staff able to work remotely are doing so as of March 16, 2020.

 • Customer Contact Centers
Our customer contact centers are fully operational, but longer than normal hold times may occur during the current conditions. Please bear with us as we work through all inquiries. We appreciate everyone’s patience during this rapidly evolving and unprecedented situation.

 • Office Closures
We remain fully operational and performing routine maintenance to ensure our systems are functioning normally, however, all our offices are closed until at least March 30, 2020. If you need to deliver something to one of our offices, please call/email first to arrange delivery or make alternate arrangements.

 • Facility Emergency Action Plans
We are reviewing and updating our Emergency Action Plans to ensure appropriate measures are taken to safeguard employees and customers should one of our employees test positive for COVID-19. No infections have been reported to date.

 • Critical Inventories and Spare Parts
Chemicals and critical spare parts inventories are being assessed to ensure supplies are on-hand to maintain essential business operations.

 • Staffing Continuity
Essential job functions are being identified to prepare for potential large-scale absenteeism in our workplace.

 • Business Travel
We have suspended all business travel until further notice. This suspension does not include essential operational and field activities that can be performed using recommended social distancing measures and established workplace health and safety protocols.

 • Resource Sharing with other Water Service Providers
We have been reaching out to neighboring private and public water services, to recommend system operator and field technician sharing assistance should either become subject to staffing shortages.

The Corix Group of Companies takes pride in providing the communities we serve with safe and reliable water and wastewater services. We are taking the appropriate, science-based actions to mitigate the impacts the COVID-19 on our employees and customers. We are committed to the global effort to protect public health and ask that you do your part as well. Thank you.

Should you require more information regarding this notice, please reach out to use by phone:
(Big Canoe Customers) – 706-268-3400
(All Other Customers) – 888-527-9707
or via email
(Big Canoe Customers): bigcanoe@uiwater.com
(All Other Customers): customerservice@uigeorgia.com

 

No Wipes in the Pipes!

Mar 15, 2020

Disinfectant wet wipes, paper towels and toilet paper are flying off the shelves. These products help keep us clean and reduce the spread of the COVID-19 virus. But when we remember that products like baby wipes and wet wipes are not as “flushable” as typically advertised, it’s no surprise that we’re now at a greater risk for sewer blockages in our communities.

If TP isn’t available, it’s easy to reach for an alternative – but keep in mind these wipes need to stay out of our pipes, period. Keep a bin next to the toilet for disposal! Do with wet wipes what you’d do with a baby’s diaper or other hygiene products.

When “flushable” wipes enter your plumbing system, they don’t disintegrate like regular ol’ toilet paper. They often hold together better than a paper towel and they require more water to travel the distance from inside your house to the buried sewer lines outside. At some point in this journey, you’re going to get a clog! If wipes survive the trip to the water treatment plant, they just clog up the giant pumps there, creating even bigger problems.

So now that we’re never flushing our wet wipes again, are you wondering what else doesn’t belong down the drain? Read this quick list of items we’re all guilty of tossing… Now here’s to helping our pipes stay clog-free.

  1. Q-Tips and cotton balls – They will never disintegrate like TP, so don’t flush ‘em.
  2. Feminine hygiene products – Pads and tampons are meant to absorb liquids, not break down in them. They are never safe to flush.
  3. Dental floss – Floss might look harmless, but this stuff is tough. It can create a net when it’s swishing around in your pipes and wrap around parts of your septic system, even burning out the motor.
  4. Diapers – No no no no no! Diaper pails exist for a reason.
  5. Condoms – They’re designed to never break down in water. Put it in the trash.
  6. Medication – Toilet water doesn’t break down the prescription drugs you flush, meaning that whatever you’re taking will end up in the environment. Throw into the trash or return it to a pharmacy.
  7. Kitty Litter – Some cat litter brands advertise as being flushable, but don’t believe the hype. All it does is make water more difficult to purify on the other end.
  8. Cigarettes – Ciggie butts are full of chemicals! Don’t smoke them and don’t flush them.
  9. Hair – When flushed, hair acts like dental floss and creates a net that gets caught on everything. Plus, it never dissolves in water, no matter how long its there.
  10. Bleach – It’s too harsh of a chemical to use as a part of your routine cleaning, try getting toilet stains out with vinegar instead.

And of course, no fats, oils or grease, either! But more on that later.


UTILITIES INC. OF GEORGIA ANNOUNCES SUSPENSION OF WATER SHUTOFFS

Mar 10, 2020

Delinquent Accounts Will Not Be Cut and Suspended Accounts Restored



Savannah, GA. – Aaron M. Accardo, President of Utilities Inc. of Georgia, has announced that the company will be suspending water service shutoffs for delinquent payments in all its service territory effective immediately. Additionally, the company will begin reconnecting service to those customers who are currently not receiving water service due to lack of payment on delinquent accounts.

 “As a public utility, we understand our obligations to the communities we serve including the personal safety of our neighbors through personal sanitation,” said Accardo. “We know a safe and reliable source of potable water is vital for hand washing, surface cleaning, and all other measures to mitigate the impact of COVID-19.”

Utilities Inc. of Georgia customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Accardo indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time considering the prevailing COVID-19 conditions.  Customers who are behind on their bills are encouraged to bring them current or discuss their options with customer service as the suspension of shutoffs is only temporary. 

“Maintaining service to our customers is a simple decision for us as we encourage everyone to follow the guidelines recommended by the Centers for Disease Control (CDC) to protect themselves and their families,” Accardo added. 


Statement Regarding PFOA/PFOS

Dec 12, 2019

At Utilities, Inc. of Georgia, we are committed to providing safe, reliable and cost-effective water and wastewater services that ensure the ongoing health and safety of every community we serve. Ongoing industry-standard testing of our processes and products helps us meet that goal.

Results of the regular testing required by the U.S. Environmental Protection Agency (EPA) and state regulatory agencies are made available to customers each year in Consumer Confidence Reports found on our website. Each of our systems publish test results with comparisons to the EPA established Maximum Contaminant Level (MCL) standards. We are proud of our record of compliance with federal and state health and environmental regulations to date and intend to keep that record intact.

Two compounds that are not currently regulated by the EPA, PFOA and PFOS, compounds created in the 1930s and used widely in consumer and commercial applications (e.g., Teflon), are among a class of synthetic chemicals (known as perfluoroalkyl substances or PFAS) that accumulate over time in the environment and our bodies. Studies are ongoing regarding the potential contaminative effect of these chemicals. We are taking proactive steps to address the issues surrounding them in anticipation of new regulations at the federal and/or state level.

These steps begin with an evaluation of all systems of greatest potential impact and an immediate plan for the best way forward. This plan includes:

  • Evaluating the use of various raw water sources required to meet volume demands coupled with additional steps to understand the relative importance of each source in overall system operation;
  • Making prudent capital investments as necessary;
  • Reviewing and evaluating related operational expenses where necessary; and
  • Modifying or removing sources of raw water supply.

Developing this plan for all our systems is ongoing and complex, necessitating coordination with various local, state and federal stakeholders. While we believe the costs of any remediation actions should be borne by the polluters, we are committed to addressing the issue proactively and look forward to the EPA and state agencies issuing clear and firm guidance that allows us to target our activity.

Our goal is to maximize the use of our resources to the greatest benefit of the communities we serve in the most cost-effective manner possible while ensuring the delivery of safe and reliable service to all our customers.  

For more information visit: https://www.epa.gov/pfas


CORIX NAMES ACCARDO BUSINESS UNIT PRESIDENT

Sep 13, 2019

CHICAGO, ILLINOIS – Corix Regulated Utilities Inc. (Corix) today announced that Aaron Accardo has been promoted to the position of president, effective September 1, 2019, of its regulated water and wastewater utilities in Louisiana, Alabama and Georgia. As president, Accardo will have responsibility for the operations of Utilities Inc. of Louisiana, Community Utilities of Alabama Inc., and Utilities Inc. of Georgia.

“Aaron’s extensive water and wastewater operations experience, as well as his commitment to growing the business make him an excellent choice to lead our operations in Louisiana, Alabama and Georgia,” said Catherine Heigel, Executive Vice President and Chief Operating Officer, Corix Regulated Utilities Inc. 

Since joining Corix Regulated Utilities Inc. (formerly known as Utilities Inc.) in 2006, Accardo has worked in various capacities of progressive leadership. His responsibilities have included support service and regulated operations, including customer service, project management, and design and construction of new facilities. Most recently, Accardo has been an integral part of successfully consolidating the company’s three Louisiana regulated companies and contributing to significant growth in the company’s customer count, revenue and EBITDA. Prior to joining Corix, Accardo worked within the engineering and construction group of AT&T. He earned his Bachelor of Science degree in Economics from Louisiana State University and has professional affiliations with American Water Works Association, National Association of Regulatory Utility Commissioners, National Association of Water Companies along with several charitable organizations.

About Corix Utilities

The Corix Group of Companies is a leading provider of sustainable water, wastewater, district energy solutions, electricity generation and gas distribution, serving small-to-medium-sized communities across Canada and the United States. Corix is privately held by the British Columbia Investment Management Corporation (BCI). For more information, please visit www.corix.com.

Media Contact: Tom Oakley 847-313-9168



#StopScams: Do You Know How to Spot a Scam?

May 02, 2019


Utility customers are targeted by criminal scammers every day. We're committed to serving our customers and keeping them safe from scams - if you suspect an e-mail or phone call is not legitimate, contact us immediately.

Know the signs of an imposter utility scam and learn more about how to protect yourself with information from Utilities United Against Scams.

MyUtilityConnect – An Easier Way to Manage Your Utility Account

Dec 14, 2018

muc_launch_(002)

Utilities, Inc. of Georgia customers will soon be able to receive alerts when outages occur, review their water usage, and pay their bills with the new MyUtilityConnect mobile application and customer portal!

The free mobile application will provide secure access to accounts, payment options and water usage tracking. The same services will also be available through an online customer portal designed for desktop computers.

Customers can select their “notification” preferences to receive alerts for outages and boil water notices.

The mobile app will be available on both iOS and Android platforms.

For more information, watch our video about the benefits of MyUtilityConnect below:

 

  


Water Connects Us All

Dec 11, 2018
 

http://nawc.org/

The need for water is something all people share, yet water is often taken for granted. Its treatment and delivery is rarely top of mind in households, businesses and city halls. 

The U.S. Environmental Protection Agency (US EPA) estimates that there could be an infrastructure funding gap as large as $224 billion by 2019. Solving our nation's water woes will take more than the leadership of federal, state and local officials and dedicated public and private water professionals -- we must all work together and address water issues now to create the foundation for a more reliable and sustainable future.

It’s important to us that our customers have an easy way to monitor their water usage and identify areas where consumption habits can improve. Our new mobile app, MyUtilityConnect, will be arriving in early 2019. With the app, our residents will have an easy way to keep an eye on trends in their water usage. One drop at a time we can create real change!


Read more about MyUtilityConnect

Our Facebook Page is now LIVE!

Nov 27, 2018
Utilities, Inc. of Georgia is now on social media!  Our customers can now get in touch with us and look for information concerning a wide range of announcements using our Facebook page.  

Updates on water repairs, capital projects, Employee news, tips and facts on water related conservation, sustainable programs, and many other topics can be found on our Facebook page with the username @UIGeorgia.

Just click on any of the icons (below the Pay Your Bill Tab on the top right) and follow us!

Take a moment to learn more about your water and wastewater provider. We look forward to hearing from you!

#ClickClean and Choose Paperless Billing

Aug 10, 2018

PAPERLESSgeorgia

Get rid of paper clutter. Switch to Paperless Billing.

Paperless billing is the easy, secure way to view your bill. The option for free Paperless Billing will email your full viewable invoice directly to you on the date the bill is issued, instead of through the mail. 

If you are interested in free Paperless Billing, please sign up thru your Online Account Access or contact Customer Service.

Phone: (866) 842-8432
Fax: (866) 842-8348
Email: customerservice@uiwater.com
Hours: 8:00am - 5:00pm Eastern

 


Fix a Leak Every Week

Jun 10, 2018


Take the 10 Minute WaterSense Challenge and use the checklist to detect and chase down leaks. Many common household leaks are quick to find and easy to fix - worn toilet flappers, dripping faucets, and leaking showerheads all are easily correctable and can save on your utility bill expenses and water in your community. 

Visit our Water Conservation page for more tips to help cut back on water waste. 

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Prevent Frozen Pipes! Winter Weather Tips

Jan 25, 2018


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Winter weather brings icy winds and dipping temperatures which can do a lot of damage to your home by freezing pipes and leaving you without flowing water.

There are many precautions you can take now to help you avoid the expense and inconvenience of frozen pipes during an extended cold spell.

Before Freezing Weather
1. Disconnect and drain hoses from outside faucets. If your home has a separate shut-off valve for outside faucets (usually located in the basement or crawl space) then use it to shut the water off to your outside faucets. Then go outside and turn on the faucets to drain water from the line. If your home does not have a separate shut-off valve for
outside faucets, then wrap each outside faucet with insulation or newspaper.

2. Insulate pipes or faucets in unheated areas such as the garage, crawl space, or attic. Check with your local home improvement store for which materials to use to insulate your pipes.

3. Show household members how to turn off water to the house in case of emergencies. The main shut-off valve is often located near the water heater or the washing machine. If a pipe bursts anywhere in the house – kitchen, bath, basement, or crawl space – this valve turns it off.

4. Turn off and drain irrigation systems and backflow devices. Wrap backflow devices with insulating material.

5. Cover foundation vents with foam blocks, thickly folded newspaper, or cardboard.

During Freezing Weather
1. Leave the heat on at least 55 degrees and open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.

2. Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.

3. If you are away for any length of time, you may consider shutting off your home’s water to reduce the chances of frozen or broken pipes. Contact your water provider for more information on how to do this.

4. Have your plumber and water provider’s telephone number handy. During an extended cold spell, your pipes might freeze despite the best precautions.

If Your Pipes Freeze
1. Determine which pipe(s) are frozen. If some faucets work but others don’t, that means pipes inside your home are likely frozen. If none of your faucets work, there may be a problem at the street – contact your water provider.

2. Find the frozen pipe(s) and attempt to thaw them with a hair dryer using a low setting. Wave the hair dryer back and forth along the frozen area. NEVER thaw a frozen pipe with an open flame.

3. Shut off water and power (or gas) to the water heater if you have a leak or a broken pipe. Contact your water provider if you are unable to find the shut-off valve or the valve doesn’t work. Check with a plumber or home improvement store for leak repair supplies and information.