Enroll in a Payment Plan or Deferred Payment Arrangement

Dec 10, 2020

Payment arrangements are available to customers behind on bills.  

Click here to open MyUtilityConnect and sign up for a Payment Arrangement through the portal. 

Sign into your account via MyUtilityConnect and open Billing. Click to navigate to the Payment Arrangement Section. Follow the prompts to check your eligibility and enroll. 

A payment arrangement provides the option of paying your current or past due balance over an extended period of time. The payment arrangement amount will be due in addition to your current bill amount until paid in full. Your account will not accrue late fees while the payment arrangement is honored.

All customers may apply for a payment arrangement
. In order to qualify, a customer must be in good standing with no disconnections for non-payment over the last 12 months. Defaulting on a previous payment arrangement may impact eligibility.  

Please contact us for assistance or with any additional questions. 

Carolina Water Service, Inc. of North Carolina Encourages Customers to Consider Payment Plans or Payment Arrangements Before November 1, 2020 Restart of Disconnections

Sep 15, 2020

Carolina Water Service understands the impact COVID-19 has had on many households and asks those who are experiencing payment difficulties to contact our Customer Service Department for assistance at (800) 525-7990. On November 1, 2020, CWSNC will restart disconnects for non-payment.

We greatly appreciate those customers who have been able to keep their accounts current during this crisis, but we understand that many have not been as fortunate. Some households will feel the impact of lost income for months to come. That is why we are offering deferred payment arrangements and payment plans to customers who may not be able to stay current on their water and sewer bills.

  • payment plan is an agreement with a customer to make a specified payment by a specified date. For example, a customer may agree to pay a balance ten days beyond the bill’s due date.  

  • payment arrangement is an agreement with a customer to pay off their balance in combination with future bills, which installments are reflected on monthly customer bills. 

CWSNC is encouraging customers to establish a payment plan or payment arrangement that best meets their needs. The Commission has required payment arrangements be designed to spread past due balances over a 12-month period, though shorter terms may be used if it best suits the customer’s situation.[1] 

Customers with active payment arrangements will avoid disconnection action and potential future late fees, as long as they remain up to date with the arrangement and their current period billed charges.

CWSNC asks customers with past-due account balances contact our Customer Service Department as soon as possible.  Customers may set up either a payment plan or payment arrangement by calling our Customer Service Department at (800) 525-7990.

The COVID-19 pandemic has affected many North Carolinians and created financial and emotional hardships.  In addition to extended payment arrangements and a continued moratorium on utility late payment fees, 211.org may also be able to help.  This free service can help you find local community agencies providing a wide range of assistance.  Please visit https://www.211.org/ or dial 211 from your phone to start.

 

[1] On July 29, 2020, in Docket No. M-100 Sub 158, The North Carolina Utilities Commission (Commission) provided additional clarification for regulated utilities on the timing of the restart of disconnects and payment of fees. The Commission stated disconnects due to non-payment could begin on September 1, 2020.  However, late fees will continue to be waived until further direction is provided by the Commission.


Update: Our COVID-19 Response

Aug 05, 2020

It feels as if summer weather is providing a welcome respite from uncertain times, but it’s also showing us we can’t let our guard down in the fight against this pandemic.

We’ve begun taking some cautious first steps in a desired return to normal. They’re designed to ensure you continue to receive safe and reliable water, wastewater, and energy essential services, and our communities stay safe.

In March, our COVID-19 Incident Command (IC) team put in place comprehensive polices and protocols governing office closures, remote work, physical distancing, and the use of personal protective equipment (PPE). These measures, among others, are under constant review as we evaluate reopening and a return to more normal operations.

The IC team, with guidance from public health authorities, have determined only a small number of our North American operations currently meet the stringent criteria for reopening. And where reopening does occur, it will be done carefully and methodically. As all our systems continue to function normally, we’re confident these first steps are the right ones.

We were among the first utilities to suspend and reverse service disconnections, and suspend late fees. But as efforts to reopen the economy move forward, some regulators are allowing and encouraging utilities to return to established billing and disconnection policies, while ensuring temporary billing assistance is available for customers financially impacted by COVID-19.

For the moment, we continue to suspend disconnections and late fees, but we encourage all customers to stay current with payments as much as possible, as unpaid balances may be harder to manage down the road.

We also appreciate the pandemic is creating financial challenges for many households. To that end, We are offering Deferred Payment Arrangements, and other financial assistance, to affected customers. Please contact us for more information about these programs, or any questions regarding your services.

MyUtilityConnect is the trusted way to receive important Alerts by mobile and desktop app, email, or phone. It’s also an easy way to manage your bills and payments. Click here to learn more and sign up today.

Our maintenance activities continue to function normally, so you may see our field staff working in your community. Please do your part to help them stay safe!

We continue to take appropriate, science-based actions to mitigate the impacts of COVID-19. We’re committed to efforts to control this pandemic and implore you do your part as well. For more information, please contact Customer Service. 

Thank you.


Carolina Water Service, Inc. of North Carolina Hurricane Isaias Preparedness Update

Aug 02, 2020

August 2, 2020 - Carolina Water Service, Inc. of North Carolina (CWSNC) is preparing for the potential landfall and aftermath of Hurricane Isaias . CWSNC has activated its emergency management procedures to anticipate the potential impact from the wind, rain, and flooding associated with a hurricane of this potential magnitude. Our operators will respond as quickly as possible to any issues related to the hurricane, putting our customers' safety and employees first. 

CWSNC operators are working diligently to ensure all on-site and portable redundant generator power sources are tested, operate efficiently, and be supplied with sufficient backup fuel supplies in the event of power loss to the water infrastructure. Additionally, CWSNC operators are evaluating and securing all supplies necessary for the water and wastewater plants to maintain operations for prolonged periods in the event roadways are impassable immediately after the hurricane. Operational personnel may be reallocated to assist with maintaining operations at our Eastern North Carolina systems.

Due to the Covid – 19 virus, our employees will observe physical distancing; and they'll use the proper personal protective equipment (PPE) in field and plant work. Please refrain from engaging our employees unless an emergency arises.

Operators are relocating generators from our Western North Carolina service areas to ensure continuity of service in our Eastern North Carolina communities.

Fuel carts are ready to provide needed fuel to our generators on the coast to supply generators.

CWSNC works diligently during any storm or emergency to keep our water and wastewater services running. However, in some instances, there may be a disruption in the service to allow CWSNC to take a system off-line to make needed repairs. 

The My Utility Connect application is how CWSNC primarily communicates with our customers. They can choose to receive notifications via text, email, mobile device, or landline calls.

Updates regarding our preparation and response post-hurricane will also be posted on our website https://www.myutility.us/carolinawaterservicenc and social media accounts—Facebook and Twitter (@CarolinaWaterNC) to keep customers informed.