Customer Service

Customer Notices

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Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

 Brandywine Bay - Gravity Main Growth Clearing 8/3/2021

Customers impacted only on the following street:  200 Block of Carefree Lane 

Today, Tuesday, August 3, 2021, our operations staff will be clearing the over growth vegetation at the 200 block of Carefree Lane.

The work will be occurring at the gravity main right away from Hwy 24 to the sewer plant per our state permit. Please be aware of any heavy equipment, employees with cutting tools, and potential road redirections in the area.

Elk River - Main Break and Boil Water Advisor 8/2/2021

Customers may experience periods of low pressure and/or outages in the distribution system due to an emergency repair in your area.  Repairs are expected to take a few hours to complete barring no complications.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Boil Water Advisory
RESCINDED 8/1/2021

Customers impacted only on the following streets: Fox Den, Gardenside, Gardenside , English Ridge and Doubleback 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 7/30/2021

Customers impacted only on the following street: Tsisqua Circle 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.  

Fairfield Mountain - Main Break and Boil Water Advisory
RESCINDED 7/30/2021

Customers impacted only on the following streets:  Young Mountain Dr. and (or) Rd, Estates Rd, Kens Rock Rd, Valley View Circle, South Dr., Lee Ct, Stuart Ct, and White Pine Dr.

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Carolina Pines -  Do Not Flush Fats, Oils, or Grease 7/30/2021

Grease does not go down the drain. Please dispose of any cooking oils, grease, and fats in a container with a lid and throw it in the garbage.

Large amounts of harsh cleaning chemicals should never be flushed or poured down any kind of drain.  Please dispose of them properly.

Please remember to throw all bacterial wipes, cloths, paper towels, adult or baby diapers, cotton swabs, feminine products, or dental floss in the trash. Even though the package may indicate it is flushable, the wipes are causing issues with your wastewater system and clogging the sewer mains.

Do not flush anything other than toilet paper and human waste.

If this continues, your home could potentially be impacted.  

Please be advised that this important message is related to the wastewater system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

Sherwood Forest - Emergency Repair and Boil Water Advisory
RESCINDED 7/28/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.   

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Eastwood Forest - Main Break and Boil Water Advisory
RESCINDED 7/28/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation) 

Again, the boil advisory has been rescinded and you no longer have to boil your water. 

Please be advised that this boil water advisory iwas directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Beechbrook - System Flushing 7/28/2021

We would like to advise customers of the system flushing taking place in your area Thursday, July 29th 2021  beginning at approximately 8 am with completion expected by 2 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department.

Please be advised that this System Flushing is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Huntington Forest - Routine Flushing 7/28/2021

We would like to advise customers of the Routine Water System flushing in your area beginning tomorrow, July 28th, 2021  beginning at approximately noon with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you have any questions, please contact our customer service department at 1-800-525-7990.

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.

Wildwood Green - Routine Flushing 7/28/2021

We would like to advise customers of the Routine Water System flushing in your area beginning tomorrow, July 28th, 2021  beginning at approximately noon with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you have any questions, please contact our customer service department at 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

Oakdale Subdivision - Routine Flushing 7/28/2021

We would like to advise customers of the Routine Water System flushing in your area beginning July 28th, 2021, beginning at approximately noon with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration. As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you have any questions, please contact our customer service department at 1-800-525-7990.

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

Riverpointe - Routine Flushing 7/27/2021

 We would like to advise customers of the Routine Water System flushing in your area beginning Thursday, July 29th, 2021 at approximately 8 am with completion expected by noon.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you have any questions, please contact our customer service department at 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

 Mt. Mitchell - Repair and Boil Water Advisory
RECINDED 7/27/2021

Customers impacted only on the following streets:  741 thru 2457 South Toe River Road and Black Mountain Campground

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildlife Bay - Routine Flushing 7/26/2021

We would like to advise customers of the Routine Water System flushing in your area beginning tomorrow, July 27th, 2021, beginning at approximately noon with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you have any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

Holly Acres - Routine Flushing 7/26/2021

We would like to advise customers of the Routine flushing taking place in your area tomorrow, Tuesday, July 27th,2021.   Beginning at approximately 8 am with completion expected by noon.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems, please contact our customer service department at 1-800-525-7990.

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Zemosa Aces - Repair and Boil Water Advisory
RESCINDED 7/26/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hound Ears  Main Repair and NO Boil Water Advisory
RESCINDED 7/23/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

High Vista - Routine Flushing
COMPLETED 7/23/2021

We are pleased to inform you that the Routine Flushing has been completed.  We appreciate everyone's patience. 

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Please be advised that this Routine Flushing was directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

Zemosa Aces -Main Break and Boil Water Advisory
RESCINDED 7/22/2021

Customers impacted only on the following street:  Channing Circle 

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sapphire Valley Main Break and Boil Water Advisory
RESCINDED 7/22/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990. 

Nikanor - Main Break and Boil Water Advisory
RESCINDED 7/22/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Wolf Laurel Boil Water Advisory
RESCINDED 7/22/2021

Customers impacted only on the following streets: Angelico Ridge, Curtis Lane, and Birch Spring

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

High Meadows - Main Break and Boil Water Advisory
RESCINDED 7/19/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).
Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.
Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.
We apologize for any inconvenience this may cause and appreciate your patience.

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Grandview - Main Break and Boil Water Advisory
RESCINDED 7/21/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory wasdirectly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 College Park - Routine Flushing 7/21/2021

We would like to advise customers of the Routine flushing taking place in your area tomorrow, July 22nd, 2021, beginning at approximately 8 am with completion expected by noon.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems, please contact our customer service department at 1-800-525-7990.

Please be advised that this advisory is directly related to the routine flushing to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Queens Harbor - Routine Flushing 7/21/2021

We would like to advise customers of the routine water system flushing in your area tomorrow, Thursday, July 22nd, 2021, beginning at approximately 8 am with completion expected by noon.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your personal lines or if you have any questions, please contact our customer service department at 1-800-525-7990. 

Please be advised that Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

Mountain Air  Main Break and Boil Water Advisory
RESCINDED 7/20/2021

Customers impacted only on the following streets:  Austin Mountain Road and Austin Ridge 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Misty Mountain  Emergency Repair and Boil Water Advisory
RESCINDED 7/20/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hestron Park Customers - Please Do Not Flush Chemicals Down any Drains or Toilets!

Large amounts of harsh cleaning chemicals should never be flushed or poured down any kind of drain.  Please dispose of them properly.

Grease does not go down the drain. Please dispose of any cooking oils, grease, and fats in a container with a lid and throw it in the garbage.

Please remember to throw all bacterial wipes, cloths, paper towels, adult or baby diapers, cotton swabs, feminine products, or dental floss in the trash. Even though the package may indicate it is flushable, the wipes are causing issues with your wastewater system and clogging the sewer mains.

Do not flush anything other than toilet paper and human waste.

If this continues, your home and business could potentially be impacted.  

Please be advised that this important message is related to the wastewater system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

This is a courtesy message from Carolina Water Service Inc of North Carolina, your local wastewater provider at 1-800-525-7990. 

 Sherwood Forest Main Break and Boil Water Advisory
RESCINDED 7/19/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory wasdirectly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Harbor Leak Detection Testing  7/12/2021

The first stage of our leak detection project will start today, Monday, July 19th. Water may be temporarily turned off at your house during the line testing.

Monday, July 19th, through Friday, July 23rd, 2021 water may be off for longer periods if necessary.

On most days, work will start around 8 am. We will not turn off the water for long periods before 9 am.

Updates will be provided as needed.

The operations team will be cutting off the meter at the houses to make sure there are no leaks on the lines in our system. The estimated timeframe for the project work is approximately 9:00 a.m. to 6:00 p.m.

Please be advised that this message was directly related to the temporary loss of pressure in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990, once again that number is 1-800-525-7990.

Connestee Falls Main Break and Boil Water Advisory
RESCINDED 7/19/2021

Customers impacted only on the following streets: Tsataga Ct and Sali Ct.

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.  

Pinnacle Shores - Main Break and Boil Water Advisory
RESCINDED 7/17/2021

Customers impacted only on the following streetShelter Cove Lane 

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Quail Ridge - Emergency Repair and Boil Water Advisory
RESCINDED 7/15/2021

Customers impacted only on the following streets:  Kingfisher Road and Pheasant Circle

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Mason Landing Emergency Repair and Boil Water Advisory
RESCINDED 7/15/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Harbor, The Point and The Farms  Emergency Repair and Boil Water Advisory
RESCINDED 7/13/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

 We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River Emergency Repair and Boil Water Advisory
RESCINDED 7/13/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Mt Mitchell  - Main Break and Boil Water Advisory
RESCINDED 7/13/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Bent Creek  Routine Flushing 7/12/2021

We would like to advise customers of the Routine Water System flushing in your area beginning tomorrow, July 13th  through Thursday, July 15th, 2021, each day at approximately 1 pm with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 Connestee Falls Main Break and Boil Water Advisory
RESCINDED 7/7/2021

Customers impacted ONLY on the following streets: TLUGVI CT, SGILI CT, DVDEGI CT, QUANV CT, AND #1228 UGUGU DRIVE AS WELL AS ADAYAHICT, SEDI CT 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 


Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

 

High Vista - Valve Replacement and Boil Water Advisory
RESCINDED 7/8/2021

Customers impacted ONLY on the following streets: All of Ivy Rd, All of Beech View Rd, All of Pine Dr., # 8 thru #38 Red Oak Dr. 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to valve replacements being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 7/6/2021

Customers impacted ONLY on the following streets: Customers Unvdatlvi Ct, Tsuyvtlvi Ct, Galvloi Ct

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 


Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Mountain Air- Please Conserve Water - 7/5/2021

We currently have some repairs going on to the well in your community.

Unfortunately, we are waiting on some parts that needed to be ordered. 

At this time, we are requesting customers conserve water until further notification. Please use water for essential use only, drinking, cooking, and bathing.

Thank you for your patience as we work diligently to address these repairs. 

If you have any questions, please call our customer service department at 1-800-525-7990.

Huntington Forest - Main Break and Boil Water Advisory
RESCINDED 7/2/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Be advised that this boil water advisory was related to repairs made to the water distribution system in your area and not to COVID-19. Any questions about our response to COVID-19, see our website or guidance by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sugar Mountain - Main Break and Boil Water Advisory
RESCINDED 7/2/2021

Customers impacted only at the following streets:  Slopview, Ridgewood, Briar Cliff, Cross Park Dr, Forest Run, Forest Ln, Park Ln, Mossy Creek, Beechview, Sugar Mountain Dr 800 thru 1500, Glenwood Ln, The Glen’s Condos 1 & 2 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Grandview - City of Winston-Salem Hit Line and Boil Water Advisory
RESCINDED 7/2/2021

Customers impacted on the following streets only: Dixiana Ln, Aubrey Ct, Stimpson Dr,  Kane Dr, and Clinedale Rd 

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Eastwood Forest - Main Break and Boil Water Advisory
RESCINDED 7/1/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Contractor Hit a Line and Boil Water Advisory
RESCINDED 6/30/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Pinnacle Shores - Main Break and Boil Water Advisory
RESCINDED 6/30/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Boil Water Advisory
RESCINDED 6/29/2021

Customers only impacted on the following streets: Hampton Gap Rd, El Miner Dr.,  English Ridge Dr., McDaris Loop, Oakridge Ln.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this rescind boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Contractor Hit a line and Boil Water Advisory
RESCINDED 6/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded. The contractors and our operations staff were able to make the necessary repairs under pressure and the Boil Advisory is now canceled. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Carolina Trace - Main Break and Boil Water Advisory
RESCINDED 6/23/2021

Customers impacted only on the following streets: Lakeview Dr, Topside Dr, Upper Deck, Beech Tree Village, Greenside Ln

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

The Ridges - Repair and Boil Water Advisory
RESCINDED 6/23/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19.  If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodhaven- Scheduled Repair- NO BOIL WATER ADVISORY AT THIS TIME  6/23/2021

We have discovered a leak in your area that is scheduled to be fixed Thursday, June 24th 2021 from approximately 6 to 7 am  This may necessitate temporarily turning off the water for one to two hours given no unforeseen issues. You may also temporarily lose service or experience low water pressure. There is no boil water advisory at this time.

Thank you for your patience. We will continue to update you further once we have more information. If you have any questions, please call customer service at 1-800-525-7990.

Please be advised that this scheduled repair advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 

Hound Ears - Main Break and Boil Water Advisory
RESCINDED 6/18/2021

All customers Rescinded

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sugar Mountain Sub - Main Break and Boil Water Advisory
RESCINDED 6/23/2021

Customers impacted only on the following street: Briarcliff Road

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Sherwood Forest - Boil Water Advisory 6/22/2021

Please be advised that due to an emergency water repair being conducted today, Tuesday , June 22, 2021, your water service may be interrupted.  The necessary repairs are currently underway and should be completed as soon as possible.  Once the repairs have been completed, normal water quality and pressure will be restored to your home.

As a precaution, we are issuing a boil water advisory until further notice.  We ask that you please boil your water vigorously for at least 1 minute before drinking or cooking with it.  A follow up message will be sent to you when this boil water advisory is lifted.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience as we work to provide you with the best possible service.

Should you have any questions or concerns, please contact our Customer Service Department at 1-800-367-4314.

Beaver Creek - Main Break and Boil Water Advisory
RESCINDED 6/22//2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Powder Horn - Repair and Boil Water Advisory
RESCINDED 6/18/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 River Point - Main Break and Boil Water Advisory
RESCINDED 6/19/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 6/17/2021

Customers impacted only on the following streets: Amakola Ct, Kassahola Ct, Kassahola Dr.,  Elseetos Dr., Warwaseeta Ct, Connestee Trail 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Repair and Boil Water Advisory
RESCINDED 6/17/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

The Ridges - Repair and Boil Water Advisory
RESCINDED 6/16/2021

Customers impacted only on the following streets: The Woodlands and Lick Log 

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19.  If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River Please Conserve Water! 6/15/2021

We currently have some repairs going on to the well in your community. Unfortunately, we are waiting on some parts that needed to be ordered. 

At this time, we are requesting customers conserve water until further notification. Please use water for essential use only, drinking, cooking, and bathing.

Thank you for your patience as we work diligently to address these repairs. 

If you have any questions, please call our customer service department at 1-800-525-7990.

 

Wildwood Green - Main Break and Boil Water Advisory
RESCINDED 6/14/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 


Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Amber Acres - Main Break and Boil Water Advisory
RESCINDED 6/11/2021

Customers impacted ONLY on the following streets: Meadow Run 5500-5600 and Jennifer Court

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Pease be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Mt. Mitchell - Main Break and Boil Water Advisory
RESCINDED 6/12/2021

Customers impacted ONLY on the following streets: Laurel Drive, Rosemary Lane, Rainbow Lane Sweetwater Ridge, David Drive, Overlook Drive, Rising Sun Lane,and National Forest Drive Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Mountain - Main Repair and Boil Water Advisory
RESCINDED 6/10/2021

Customers impacted ONLY on the following streets: Buildings 100-300 Fairway Villas, All Mountain Loft Units,  and 318 Westlake North  

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 High Vista - Emergency Repair and Boil Water Advisory
RESCINDED 6/9/2021

Customers on the following streets impacted: Ivy Road , Pine Drive, Beech View Road, 34 and higher Red Oak Drive.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was related to repairs made to the water distribution system in your area and not to COVID-19. If you have any questions about our response to COVID-19, see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

 High Vista - Emergency Repair and Boil Water Advisory
RESCINDED 6/8/2021

Customers on the following streets impacted: Chinquapin Drive 16 and Above - ONLY

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

 We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Emergency Repair and Boil Water Advisory
RESCINDED 6/8/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was related to repairs made to the water distribution system in your area and not to COVID-19. If you have any questions about our response to COVID-19, see our website or guidance provided by the EPA at www.epa.gov/coronavirus

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Danby- Repair and Boil Water Advisory
RESCINDED 6/4/2021

Customers impacted ONLY on  the following streets: 12425 Danby Rd, 12409 Danby Rd, 12401 Danby Rd, 13813 Faversham Ct, 13817  Faversham Ct, 13819 Faversham Ct, 13818 Faversham Ct, AND 13814 Faversham Ct 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to the repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Carolina Water Service, Inc. of North Carolina

Drought Update

As an investor owned public utility, all of Carolina Water Service, Inc. of North Carolina’s public water is regulated by the North Carolina Utilities Commission.  Consistent with the Commission’s Order dated May 23, 2008, drought restrictions are in place throughout North Carolina based upon either (1) the “drought status” of the county; or (2) if a purchased water system, by the supplier of the purchased water.

Customers may determine the current drought status of their community through the U.S. Drought Monitor of North Carolina website http://www.ncdrought.org/

In May 2008, an Order was issued by the North Carolina Utilities Commission outlining mandatory water restrictions that apply to various drought advisories.  Carolina Water Service, Inc. of North Carolina (CWSNC) strongly suggests that you adhere to the water restrictions as dictated by the North Carolina Utilities Commission, which may be viewed in full on the Commission web site at: http://www.ncuc.net/industries/water/WaterRestrictions.html.

If you have any questions, please contact CWSNC (704) 525-1431 or email deb.clark@carolinawaterservicenc.com   
 

Bradfield Farms - Scheduled Repair and Boil Water Advisory
RESINCED 6/2/2021

Customers impacted on the following streets ONLY: Red Holly and Cedar Post

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Linville Ridge - Main Break and Boil Water Advisory 6/1/2021

Customers impacted ONLY on the following streets: Crest Trail and Crestview

Customers may experience periods of low pressure and/or outages in the distribution system due to an emergency repair in your area.  Repairs are expected to take a few hours to complete barring no complications.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Oakdale - Main Break and Boil Water Advisory
RESCINDED 5/29/2021

Customers impacted only on the following streets/address blocks: Thompson 1400-1710, Ravendale 900-1150, Stonyford 2000 Block, Shalimar 2100 Block, Teresa 1000 Block, and Leigh 1100 Block

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The repair was made without causing disruption to the distribution system.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 5/27/2021

Customers impacted only on the following streets:  North and South Sequoyah Ln, Sequoyah Ct,  East and West Moytoy Ln, Kituwa Trail, Yanequa Way, Inoli Cir, Golanv Ct, Gigagei Ct, Unutsi Ct, Chagee Ln, Ama Ct, Cheowa Path, Cheulah Rd, Tawsee Trail, Tellico Trail, Adawehi Ln

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.  

Sherwood Forest - Scheduled Repair and Boil Water Advisory
Scheduled work postponed 5/27/2021

Customers impacted only at the following streets/addresses:  Cardinal Rd address# 904, 916, 927, 959, 1006, 1072. Goose Pt address 57 & 89.

Please be advised that the scheduled work in your area has been postponed until a later date and will not take place today.  There is no need to boil your water.  We will send out another message once we have a new date for the repairs. 

Again, the scheduled work has been postponed in your area and it is not necessary to boil your water.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sapphire Valley - Repair with NO Boil Water Advisory at This Time
RESCINDED 5/26/2021

Customers: Laurel Drive,  Laurel Ct., and Rhododendron Ct.,

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this was directly related to repairs made to the water distribution system in your area today and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Olde Point Sub - Main Break and Boil Water Advisory
RESCINDED 5/26/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Willowbrook - Repair and Boil Water Advisory 
RESCINDED 5/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please know that the boil water advisory previously issued was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Eastwood Forest -  Main Break and Boil Water Advisory
RESCINDED 5/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Sapphire - Main Break and Boil Water Advisory 5/24/2021

Affected Streets:1010 West Christy Trail to 1677 West Christy, Black Gum Ct., and Hemlock Ct.

Customers may experience periods of low pressure and/or outages in the distribution system due to an emergency repair in your area.  Repairs are expected to take a few hours to complete barring no complications.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used. 

The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible. 

Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Water Conservation for Johnston County Customers 5/20/2021

Willowbrook
Winston Pointe
Winston Planation
White Oak Plantation 

Due to a water leak from our provider, Johnston County, Carolina Water Service, Inc. of North Carolina, has asked that customers suspend the use of irrigation systems, hose-end sprinklers and all unnecessary water usage until further notice to ensure a reliable water supply.  Carolina Water Service, Inc. of North Carolina customers are encouraged to employ voluntary water conservation due to the water leak.

Thank you for your assistance.

Bent Creek - Scheduled Repair and Boil Water Advisory 5/18/2021

Affected streets include: 325 Donny Brook Drive thru 349 and all of Auburndale Drive

On Wednesday, May 19, 2021 Operators plan on making necessary maintenance repairs to your water system. In order to make these repairs, the water in your system will be temporarily turned off at approximately 9 a.m.. The project is expected to be completed by 5 pm barring no complications.

No problem has been detected in the water; however, as a precautionary measure, once the water is restored consumers should boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this scheduled work and boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sherwood Forest - Main Break and Boil Water Advisory
RESCINDED 5/18/2021

Affected streets include the following: Frazier Rd, Big Pine Ln, White Oak Terrace, Fox Run

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory wasdirectly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.


Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Westwood Forest - Main Break and Boil Water Advisory 5/18/2021

Customers may experience periods of low pressure and/or outages in the distribution system due to an emergency repair in your area.  Repairs are expected to take a few hours to complete barring no complications.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hound Ears - Main Break and Boil Water Advisory 5/18/2021

Affected streets include: Blackberry, Buckeye, Basswood, 295 Dogwood, Lakes Dr., Chestnut from start to 219, Evergreen from start to 382, and Azalea 

Customers may experience periods of low pressure and/or outages in the distribution system due to an emergency repair in your area.  Repairs are expected to take a few hours to complete barring no complications.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Oakdale - Main Break and Boil Water Advisory 5/14/2021

Customers will experience periods of low pressure and or outages in the distribution system due to a main break in your area today.  Periods of low or no pressure in the distribution system increase the potential for back siphonage and the introduction of bacteria into the water system.

As a precautionary measure, once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.     

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Silverton - Scheduled Repair and Boil Water Advisory 5/12/2021

On  Thursday, May 13, 2021, operators plan on making necessary maintenance repairs to your water system.

In order to make these repairs, the water in your system will be temporarily turned off at approximately 10:00 a.m.. The project is expected to be completed by 2 pm barring no complications.

Again, the water will be completely shut down in the distribution system due to these repairs. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, once the water is restored consumers should boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this scheduled work and boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus


We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Suburban Heights NC - Boil Water Advisory
Rescinded 5/8/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Silverton - Main Break and Boil Water Advisory
RESCINDED 5/10/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no onger necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Connestee Falls NC -  Main Break and Boil Water Advisory
RESCINDED 5/8/2021

Customers impacted on the following streets ONLY:  USDASDI DR, UWAGA CT, TSOLV CT, WALELU CT, ULOQUE CT, ATSADI CT, KANVSITA CT, YUNEGA CT, WAHUHU CT, GAWANV CT

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded. The repair was made without causing disruption to the distribution system 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

High Meadows - Main Break and Boil Water Advisory
RESCINDED 5/7/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sapphire NC  - Power Outage, Emergency Repair and Boil  Water Advisory
RESCINDED 5/7/2021

Customers:  Overlook, Dogwood Knob, Holly Ridge, Emerald Ridge, Emerald Cove and Meadow Way         

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this rescind boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.      

Sapphire NC - Repair and Boil Water Advisory 5/5/2021

Customers:  Laurel Drive, Laurel Ct, and Rhododendron Ct. 

Our operations staff plan on making some necessary repairs to your water system today. In order to make these repairs, the water in your system will be temporarily turned off.  This repair is expected to be completed by 5 pm barring no complications.

Periods of low or no pressure in the distribution system increase the potential for back siphonage and the introduction of bacteria into the water system.

As a precautionary measure, once the water is restored consumers should boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Main Break  and Boil Water Advisory
RESCINDED 4/30/2021

Customers: Bee Tree        

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990

Sugar Mountain - Main Break and Boil Water Advisory
RESCINDED 4/29/2021

Affected Streets: 1040 Sugar Mountain  Drive, Briarcliff Rd., The Glens Glenwood, Ridgewood, 1443 Sugar Mountain Dr., The Branches, All the Bee Branches, 1517 Sugar Mountain  Dr.,  Hemlock Knob, 1009 Sugar Mountain  Dr.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Water System Improvement Project in the Brandywine Bay 4/29/2021

Carolina Water Service, Inc. of North Carolina (CWSNC) will begin the Water System Improvement Project in the Brandywine Bay community starting February or March 2021, through the end of Spring/Summer 2021.

The Brandywine Bay well system has 2 wells in operation and an elevated water tank storage system. The system has been monitored for years for disinfect byproducts (DBPs) - total Trihalomethanes (TTHM) and five Haloacetic Acids (HAA5).

Brandywine Bay well system has exceeded the allowable limit for DBPs after several rounds of testing. Both DBPs were determined to be over the MCL limit for North Carolina.

 Moving from free chlorine to chloramination has been selected as the best solution for reducing the amount DBPs in the system. This requires a second double-wall tank to be constructed at the site including the other needed infrastructure to implement the new process.

              Water quality will improve based on the State of North Carolina’s standard of TTHM and HAA5 requirements. Additional flushing outside of routine flushing will be needed after the change to chloramination. Although we do a substantial amount of flushing now to maintain the freshest water possible for the community, adding Chloramines requires additional flushing in strategic areas within the community. 

The water is safe for consumption by humans and animals including showering, bathing, and swimming pools.

              Per the World Health Organization, 3.1 Absorption THMs are generally well absorbed, metabolized, and rapidly eliminated by mammals after oral or inhalation exposure (IPCS, 2000). Please note that the exceedance of the limit is minimal over the set standard of the state. 

There are no known issues for seniors with health issues to consume water treated with chloramines. The EPA sets MCLs at levels that are economically and technologically feasible.
When the EPA looks at the health risk from drinking water consumption, it calculates the ingested amount as though individuals are drinking two liters of water per day for a 70 year lifetime. This is designed to be inclusive of all people, regardless of how much water they drink directly or through products that contain water.

Individuals undergoing dialysis or any other treatments should seek advice from their medical provider concerning the impact of THMs.

Aquariums could suffer because aquatic life in tank overtime builds up ammonia naturally through standard processes. Ammonia build-up is the reason the water is treated or changed out.

 If the water is not cleaned routinely, the concentrations of ammonia can harm aquatic life. If water containing ammonia is used as the base water aquatic life, concentrations are typically over the limit. A simple, inexpensive solution from any pet store will remediate this. 

There are no negative impacts to landscaping, sod, grass, shrubs, trees, or any other plants.

If you have any additional questions concerning the project, please feel free to contact Lane Chilton, Area Manager at lane.chilton@carolinawaterservicenc.com or (252) 723 8953 or Deborah Clark, Communications and Community Engagement Manager at deb.clark@carolinawaterservicenc.com or (980) 244-1431

Bahia Bay - Charlotte Water Hit CWSNC Water Main
Conserve water and Boil Water Advisory
RESCINDED 4/28/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Riverpoint Backflow Replacement Project Completed
Boil Water Advisory RESCINDED 4/28/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Replacing Pressure Reducing Valve and Boil Water Advisory
RESCINDED  4/28/2021

Affected Streets: Weaver Lane, Siler lane, Puncheon, Chestnut Village, Chestnut Lane, Beetree, Goldenleaf, Overlook Drive, Goldenleaf.             

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe, and you no longer have to boil your water. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.              

Beechbrook - Repair and Boil Water Advisory RESCINDED 4/27/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield  Harbour -  Low-Pressure Notice NO Boil Water Advisory 4/27/2021

We are aware of the pressure issues in the area this morning.  Customers may have experienced a short period of low pressure.  Everything has been resolved and the pressure is coming back up.  You Do Not have to boil your water as it remains safe to drink.

Please be advised that this was directly related to the temporary loss of pressure to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sapphire Valley -  Repair with NO BOIL WATER ADVISORY at This Time 4/19/2021

Customers Impacted:   Cherokee Trail,  Ambleside Dr.,  and Saddle Rock Road 

We would like to advise customers that we will be making repairs to the distribution system tomorrow, Tuesday, April 20th, 2021 beginning at approximately 10 am.

  Our operations staff will work as quickly as possible to make the necessary repairs.  During this time, customers may experience periods of low pressure and or very brief periods of no water.  

There is No boil water advisory at this time.

Please be advised that this is directly related to repairs made to the water distribution system in your area tomorrow and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

This office is strongly urging the water consumers to conserve water whenever possible. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls  - Main Break and Boil Water Advisory 4/14/2021

Customers impacted on the following streets:  Kanasdatsi Dr, Inadv Ct., Agaliha Ln 

Customers will experience water outages in the distribution system due to the main break repair in your area this afternoon.  Repairs are expected to take a few hours barring no complications.  Periods of low or no pressure in the distribution system increase the potential for back siphonage and the introduction of bacteria into the water system.

As a precautionary measure, once water is restored consumers continue to boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation) until further notice. As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible. 

Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Repair and Boil Water Advisory
RESCINDED 4/13/2021

Customers:  Dalonigei, Iya, Uwohali, Connestee Middle Trail

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Power Issues - RESOLVED 4/13/2021

At this time the power issues have been resolved and everything is back to normal. All water usage is now allowed for non-essential uses such as irrigation, pressure washing, or washing of vehicles. The water is safe for consumption and cooking and there is No boil water advisory. Thank you for your patience. If you have any questions, contact customer service at 1-800-525-7990.

Please be advised that this issue in your area was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

If you have any questions, please call our customer service department at 1-800-525-7990.

Olde Point - Routine Flushing 4/12/2021

We would like to inform customers of the Annual Routine flushing of the water system beginning tomorrow, Tuesday, April 13th, through Thursday, April 15th, 2021 between the hours of 9 am and 4 pm each day.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

During this time customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you continue to experience any problems after flushing is completed, please contact our Customer Service department at 1-800-525-7990.  Once again that number is 1-800-525-7990.

Please be advised that this notice is for the Routine Flushing made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

The Harbour Point - Main Break  and Boil Water Advisory
RESCINDED 4/11/2021

Customers only impacted on Grasshopper Circle

Please be advised that the previously issued Boil Advisory has been rescinded. The necessary repairs have been completed and the Boil Advisory is now canceled. It is no longer necessary to boil water for human consumption (including, drinking, ice making, teeth brushing, dish washing and food preparation). Again, the boil water advisory has been rescinded. It is no longer necessary to boil water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Forestbrook -  Main Break and Boil Water Advisory
RESCINDED 4/9/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Nikanor - Emergency Repair and Boil Water Advisory
RESCINDED 4/9/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Mountain Apple Valley- Emergency Water Main Break
Repair and Boil Water Advisory 
RESCINDED 4/9/2021

Customers: 632 and up Whitney Blvd,  Yates Ln,  Melrose Ct

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

This boil water advisory was directly related to repairs made to the water distribution system in your area and not related to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.       

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-525-7990. Thank you for allowing us to serve you.

High Vista - Emergency Repair and Boil Water Advisory
RESCINDED 4/9/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Misty Mountain - Main Break and Boil Water Advisory
RESCINDED 4/8/2021

Affected streets:  Rhododendron Lane, Long View Drive, Orchard Lane, and Honey Hill Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sapphire - Power Outage and Boil Water Advisory
RESCINDED 4/62021

Affected Streets: West Christy Trail  between 2597 and 2907,  Buckeye Ct, Hogback Ct  and Balsam Ct.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this rescind boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sugar Mountain - Main Break and Boil Water Advisory
RESCINDED 4/5/2021

Customers:  1040 Sugar Mountain Drive 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Repair and Boil Water Advisory
RESCINDED 3/31/2021

Customers: Appalloosa and Silverton Road

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Whispering Pines - Annual Flushing 3/29/2021

We would like to advise customers of the Annual Routine flushing taking place in your area beginning Monday, April the 5th, 2021 with completion expected on Friday, April 16th, 2021.   Beginning each morning at approximately 9 am with completion expected by 5 pm every afternoon.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal each day.

Service should return to normal after flushing is complete, however, if you continue to experience any problems, please contact our customer service department at 1-800-525-7990.

Please know that the Annual Routine Flushing to the water distribution system in your area is not related in any way to COVID-19.  If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Monterrey NC - Maintenance and Boil Water Advisory
RESCINDED 3/28/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Misty Mountain - Main Break and Boil Water Advisory
RESCINDED 3/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sherwood Forest - Main Break and Boil Water Advisory 3/23/2021

Customers: Arrowhead Brd

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).
Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer must boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.                                      

 Oakdale - Break and Boil Water Advisory
RESCINDED 3/24/2021

Customers:  Radio Road and 1100 Block of Thompson Ave

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer must boil your water. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

High Vista - Emergency Repair and Boil Water Advisory
RESCINDED 3/24/2021

Customers:  Mulberry Lane All, 1080 to 1147 High Vista Drive, and Vista Lane 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water


Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Power Issues - Conservation Issue Resolved 3/24/2021

At this time the power issues have been resolved and everything is back to normal.  

All water usage is now allowed for non-essential uses such as irrigation, pressure washing, or washing of vehicles. The water is safe for consumption and cooking and there is no boil water advisory.  

Thank you for your patience.

Please be advised that this issue in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

If you have any questions, please call our customer service department at 1-800-525-7990.

Elk River - Main Break and Boil Water Advisory
RESCINDED 3/23/2021

Affected Streets: Summit Ledges Summit Park Drive Summit Forest Way Meadows Lane Equestrian Drive Saddle Ridge Lane 

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

The Ridges at Mountain Harbour Subdivision
Emergency Repair and Boil Water Advisory
RESCINDED 3/17/2021

Affected streets: 50 Ashe Branch Ct, 48 Ashe Branch Ct,139 Ashe Branch Circle, 255 Ashe Branch Circle, and 426 Indian Trail

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sapphire Valley - Emergency Repair with NO Boil Water Advisory at This Time 3/15/2021

Affected streetsCustomers:  Dogwood Knob, Emerald Crest, and Emerald Ridge

We would like to advise customers that we are making repairs in the distribution system this afternoon.  Our operations staff will work as quickly as possible to make the necessary repairs.  During this time, customers may experience periods of low pressure and or very brief periods of no water.   There is No boil water advisory at this time.
This office is strongly urging the water consumers to conserve water whenever possible. 

Please be advised that this is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 3/12/2021

Affected Streets: Agaliha Lane and Kanasdatsi Drive 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.


We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Olde Point - Main Break and Boil Water Advisory
RESCINDED 3/12/2021

Customers:   Turnbury Court , Emerald Ridge Dr., Shandy Way , Amber Court , and Shinnwood

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodrun - Valve Replacement and Boil Water Advisory
RESCINDED 3/12/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to valve replacements being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Danby - Emergency Repair and Boil Water Advisory
RESCINDED 3/10/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Forest Hills -  Main Break and Boil Water Advisory
RESCINDED 3/6/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

High Vista - Emergency Repair and Boil Water Advisory
RESCINDED 3/5/2021

Customers impacted at  53 to 58 Cedar Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Main Break and Boil Water Advisory
RESCINDED 3/4/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bent Creek - Valve Replacement and Boil Water Advisory
RESCINDED 3/2/2021

Affected streets: 307-349 Donnybrook Drive and 1-39 Auburndale (all of Auburndale)

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River -  Main Break and Boil Water Advisory
RESCINDED 2/26/2021

Affected Streets: Saddle Ridge, Equestrian Dr, Meadows Ln, Summit Forest Way, and Summit Park Dr.

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Huntington Forest - Main Repair and Boil Water Advisory
RESCINDED 2/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildwood Green - Main Repair and Boil Water Advisory
RESCINDED 2/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Riverbend Estates - Low Pressure 2/23/2021

We would like to advise customers that beginning on February 24, 2021 at 9:00 am we will be making repairs in the distribution system. 

Our operations staff will work as quickly as possible to make the necessary repairs. 

During this time, customers may experience periods of low pressure and or very brief periods of no water.  

This office is strongly urging the water consumers to conserve water whenever possible. 

Please be advised that this pressure  advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere Community - Sewer Main Break 2/21/2021

 
Our Staff has responded to a potential sewer main break near the country club. We will update you as we receive more information if necessary.
Please do not call our Customer Experience number since we are already working to correct this issue.
 
Thank you for your patience as we work to correct this issue.
 

Olde Point Community - Low Pressure but there is NO Boil Water Advisory at this time. 2/21/2021

Customers in the Olde Point Community - our staff is aware that water pressure dropped earlier. This has been corrected but you may see periods of low pressure this evening. There is no boil water advisory at this time.
Thank you for your patience as we work on this issue.

Sherwood Forest - Emergency Repair and Boil Water Advisory
RESCINDED 2/19/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Riverbend Estates - Emergency Repair and Boil Water Advisory
RESCINDED - 2/17/2021

Customers only on the following streets:   Shady Ln, and Riverbend Estates

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Forest Hills - Repair and  Boil Water Advisory - 2/17/2021

We would like to advise customers that beginning on February 17, 2021will be making repairs in the distribution system.  Our operations staff will work as quickly as possible to make the necessary repairs.  During this time, customers may experience periods of low pressure and or very brief periods of no water.  

This office is strongly urging the water consumers to conserve water whenever possible. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990

Please be advised that these valve installations being made to the water distribution system in your area are not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Ski Mountain - Main Break and Boil Water Advisory
RESCINDED 2/17/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sugar Mountain - Emergency Repair and Boil Water Advisory
RESCINDED 2/17/2021

AFFECT STREETS : Elk Horn, Elk Horn Lane, Highlands at Sugar, The Crest, Crestview Lane, Sugar Tree Lane, Highland Circle, Timber Ridge Road, The Branches, Bee Branch Condos, Hemlock Knob Units, Glenwood Lane, The Glen II, Ridge Wood Lane, Sugar Mt Drive from the 500 address and up until the end, Briar Cliff Drive, Mossy Creek, Creekside, Moss Ridge, Beech View

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The repair was made without causing disruption to the distribution system.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Emergency Repair and Boil Water Advisory RESCINDED  2/16/2021

Affected streets ONLY: Phacela Road and Hamlin Lane 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodtrace -  Routine Flushing 2/15/2021

We would like to advise customers of the Routine Water System flushing that will be taking place in your area beginning tomorrow, February 16th, 2021, continuing through Thursday, February 18th, 2021,  beginning at approximately 8:00 am each day with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to the maintenance of the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

Woodrun - Valve Replacement and Boil Water Advisory RESCINDED  2/11/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bridlestone - Emergency  Repair and Boil Water Advisory
RESCINDED 2/11/2021

Affected addresses only: 11742, 11734, 11726, 11718, 11710, 11702, 11636 & 11628 Southcrest Lane 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Kingswood - Boil Water Advisory RESCINDED 2/9/2021

This message is to inform you that effective today, Tuesday, February 9th, 2021, we are lifting the boil water advisory that was issued Sunday, February 7th, 2021.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

 Sherwood Forest Subdivision - Emergency Repair and Boil Water Advisory RESCINDED 2/9/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Oakdale - Main Break and Boil Water Advisory 2/9/2021

Customers will experience periods of low pressure and or outages in the distribution system due to a main break in your area today.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

As a precautionary measure, once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere Subdivision - Water System Flushing Today 2/9/2021


We would like to advise customers of the system-wide flushing taking place in your area beginning tomorrow, Tuesday, February 9th, 2021 through Thursday, February 11th, 2021, beginning at approximately 9 am with completion expected by 4 pm each afternoon.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.
While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration.

As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house. If problems persist after that, please contact our customer service department at 1-800-525-7990.
Please be advised that this Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere NC -Well Information

Carolina Water Service has brought the second well online located near Hwy 17 upon completion of the tank replacement project in the Belvedere community to better serve our customers with safe, reliable, and adequate supplies of water.

You may notice a temporary stronger chlorine smell while we work to adjust feed rates.

Please be patient as we work to adjust this level.  This is only temporary and the chlorine smell will lessen over time.

Please be advised that this is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

New Automated Meter Installation in Sugar Mountain Starting in April 2020

Over the next few weeks, Carolina Water Service Inc. of NC (CWSNC) will be installing water meters at all the residential homes and condominiums we serve in Sugar Mountain, North Carolina.

CWSNC will install new automated meters (“AMR”) that wirelessly transmit a meter read, eliminating the need for a manual reading. AMR is the technology of automatically collecting consumption, diagnostic and status data from water meters and transferring the data to a central database for billing, troubleshooting and analysis. This system eliminates periodic trips to each physical location to read a meter. This data, coupled with analysis, can help both CWSNC and customers better control water consumption (usage).

Water meter reads will continue to be collected monthly by our staff using equipment in our vehicles. We will not have to open the meter boxes to obtain the reads. This technology is especially beneficial in mountain areas where weather may cause manual reading problems (snow, ice etc.) and will help us ensure accurate and timely billings to our customers.

CWSNC has awarded the installation contract to Core & Main of Asheville to complete the installation of the water meters. Core & Main subcontracted the installation to VEPO Metering. Contractor vehicles will display the CWSNC company logo and “contractor” identification magnets. Installation is scheduled to begin in early April and all meters are expected to be installed by late May.

All Core & Main employees and subcontractors will have completed background checks and act professionally.  VEPO Metering is an experienced and professional meter installation contractor. CWSNC staff will work closely with our contractors to minimize any inconvenience and ensure that your property is restored. Core & Main or subcontractors will contact customers prior to the meter installation and the entire process should take less than an hour during which the water service will be shut off.

Please find attached a set of “Frequently Asked Questions” that will hopefully address any issues or concerns you may have. CWSNC and Core & Main thank you for your cooperation in making this a successful project and we thank you for your patience while the meter replacement is in progress.

Customers may contact Neil Reece, Area Manager at Ronnie.Reece@carolinawaterservicenc.com  or Martin Scanlon, Project Manager at Martin.Scanlon@Carolinawaterservicennc.com if there are any questions about the project. Thank you for your patience as we work to provide the best level of service for our customers.

Connestee Falls - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Connestee Falls_Annual Sewer Report

Fairfield Harbour - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Fairfield Harbour_Annual Sewer Report

 

Bradfield Farms - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Bradfield Farms_Annual Sewer Report

Carolina Trace - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, please contact CWSNC customer service department at 1-800-525-7990 or download the below document.

2019 Carolina Trace_Annual Sewer Report