Customer Service

Customer Notices

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Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Forest Hills -  Main Break and Boil Water Advisory 3/4/2021

Customers will experience periods of low pressure and outages in the distribution system due to a main break in your area today.  Periods of low or no pressure in the distribution system increase the potential for back siphonage and the introduction of bacteria into the water system.

As a precautionary measure, once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

High Vista - Emergency Repair and Boil Water Advisory 3/4/2021

Customers impacted at  53 to 58 Cedar Drive

Customers will experience periods of low pressure and outages in the distribution system due to an emergency repair in your area today. We are working as quickly as possible to correct this situation.  Periods of low or no pressure in the distribution system increase the potential for back siphonage and the introduction of bacteria into the water system.

As a precautionary measure, we recommend once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

 

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible. 

Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Main Break and Boil Water Advisory
RESCINDED 3/4/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bent Creek - Valve Replacement and Boil Water Advisory
RESCINDED 3/2/2021

Affected streets: 307-349 Donnybrook Drive and 1-39 Auburndale (all of Auburndale)

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River -  Main Break and Boil Water Advisory
RESCINDED 2/26/2021

Affected Streets: Saddle Ridge, Equestrian Dr, Meadows Ln, Summit Forest Way, and Summit Park Dr.

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Huntington Forest - Main Repair and Boil Water Advisory
RESCINDED 2/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildwood Green - Main Repair and Boil Water Advisory
RESCINDED 2/25/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Riverbend Estates - Low Pressure 2/23/2021

We would like to advise customers that beginning on February 24, 2021 at 9:00 am we will be making repairs in the distribution system. 

Our operations staff will work as quickly as possible to make the necessary repairs. 

During this time, customers may experience periods of low pressure and or very brief periods of no water.  

This office is strongly urging the water consumers to conserve water whenever possible. 

Please be advised that this pressure  advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere Community - Sewer Main Break 2/21/2021

 
Our Staff has responded to a potential sewer main break near the country club. We will update you as we receive more information if necessary.
Please do not call our Customer Experience number since we are already working to correct this issue.
 
Thank you for your patience as we work to correct this issue.
 

Olde Point Community - Low Pressure but there is NO Boil Water Advisory at this time. 2/21/2021

Customers in the Olde Point Community - our staff is aware that water pressure dropped earlier. This has been corrected but you may see periods of low pressure this evening. There is no boil water advisory at this time.
Thank you for your patience as we work on this issue.

Sherwood Forest - Emergency Repair and Boil Water Advisory
RESCINDED 2/19/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Riverbend Estates - Emergency Repair and Boil Water Advisory
RESCINDED - 2/17/2021

Customers only on the following streets:   Shady Ln, and Riverbend Estates

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Forest Hills - Repair and  Boil Water Advisory - 2/17/2021

We would like to advise customers that beginning on February 17, 2021will be making repairs in the distribution system.  Our operations staff will work as quickly as possible to make the necessary repairs.  During this time, customers may experience periods of low pressure and or very brief periods of no water.  

This office is strongly urging the water consumers to conserve water whenever possible. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990

Please be advised that these valve installations being made to the water distribution system in your area are not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Ski Mountain - Main Break and Boil Water Advisory
RESCINDED 2/17/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sugar Mountain - Emergency Repair and Boil Water Advisory
RESCINDED 2/17/2021

AFFECT STREETS : Elk Horn, Elk Horn Lane, Highlands at Sugar, The Crest, Crestview Lane, Sugar Tree Lane, Highland Circle, Timber Ridge Road, The Branches, Bee Branch Condos, Hemlock Knob Units, Glenwood Lane, The Glen II, Ridge Wood Lane, Sugar Mt Drive from the 500 address and up until the end, Briar Cliff Drive, Mossy Creek, Creekside, Moss Ridge, Beech View

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The repair was made without causing disruption to the distribution system.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Emergency Repair and Boil Water Advisory RESCINDED  2/16/2021

Affected streets ONLY: Phacela Road and Hamlin Lane 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodtrace -  Routine Flushing 2/15/2021

We would like to advise customers of the Routine Water System flushing that will be taking place in your area beginning tomorrow, February 16th, 2021, continuing through Thursday, February 18th, 2021,  beginning at approximately 8:00 am each day with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to the maintenance of the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

Woodrun - Valve Replacement and Boil Water Advisory RESCINDED  2/11/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bridlestone - Emergency  Repair and Boil Water Advisory
RESCINDED 2/11/2021

Affected addresses only: 11742, 11734, 11726, 11718, 11710, 11702, 11636 & 11628 Southcrest Lane 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Kingswood - Boil Water Advisory RESCINDED 2/9/2021

This message is to inform you that effective today, Tuesday, February 9th, 2021, we are lifting the boil water advisory that was issued Sunday, February 7th, 2021.

The water sample results from the laboratory confirm that your water continues to be safe. You no longer must boil your water.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-367-4314.

 Sherwood Forest Subdivision - Emergency Repair and Boil Water Advisory RESCINDED 2/9/2021

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Oakdale - Main Break and Boil Water Advisory 2/9/2021

Customers will experience periods of low pressure and or outages in the distribution system due to a main break in your area today.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

As a precautionary measure, once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere Subdivision - Water System Flushing Today 2/9/2021


We would like to advise customers of the system-wide flushing taking place in your area beginning tomorrow, Tuesday, February 9th, 2021 through Thursday, February 11th, 2021, beginning at approximately 9 am with completion expected by 4 pm each afternoon.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.
While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration.

As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house. If problems persist after that, please contact our customer service department at 1-800-525-7990.
Please be advised that this Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere Subdivision -  Main Break and Boil Water Advisory
RESCINDED 2/6/2021

Affected Streets: Weathersbee, Frampton Court, Ransey Lane, Breazely Court, Emerson Court, and Rita Lane ONLY

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.
Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sherwood Forest  - Main Break and Boil Water Advisory 2/5/2021

Customers affected only on Arrowhead Brd.

Customers may experience periods of low pressure and/or outages in the distribution system due to an emergency repair in your area.  Repairs are expected to take a few hours to complete barring no complications.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.   

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.                        

Bent Creek - Main Break and Boil Water Advisory
RESCINDED 2/4/2021

Affected Streets: All of Auburndale Drive, All of Donnybrook Court, All of Queen Bee Trail, and 314 and up on Donnybrook Drive,  300-313 Donnybrook Drive, 300-315 Foxcroft Drive

Please be advised that the previously issued Boil Advisory has been rescinded.
  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodrun Subdivision - Valve Replacement and Boil Water Advisory
RESCINDED 1/31/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to valve replacements being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Mt. Mitchell - Emergency Repair and Boil Water Advisory
RESCINDED 1/28/2021

Customers:   South Toe River Road 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bent Creek -  Main Break  and Boil Water Advisory
RESCINDED 1/27/2021

Affected Streets: 201 thru 205 Bent Creek Ranch Road; 200,201,202,203  and 205 Summerglen Drive; 132 thru 171 Castlerock Drive; All of Kevin Court

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Main Break and Boil Water Advisory
RESCINDED 1/24/2021

Affected streets: : Spring Valley Drive and Hemlock Lane 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay - Repair and Boil Water Advisory
RESCINDED 1/22/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Zemosa Aces - Repair and Boil Water Advisory
RESCINDED 1/22/2021

Customers:  Channing Circle, Bingham Drive, Chelwood Drive, Curtland Place, Chadbourne Ave, Hardwicke Place, Carlyle Drive, DeWitt Court, Kendall Ave, Litchfield Place, Wexford Place 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.



Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 1/20/2021

Affected streets: INOLI CIR, GOLANV CT , GAGAMA CT, and UNUTSI CT.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Main Break and Boil Water Advisory 
RESCINDED 1/16/2021

Affected streets: El Miner Drive and Sarvis Lane

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hound Ears - Main Break and Boil Water Advisory
RESCINDED 1/15/2021

Affected Streets: Chestnut from 0 to 219, Buckeye, and Basswood

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodrun Subdivision - Main Break and Boil Water Advisory
RESCINDED1/15/2021

Affected streets: 1522 – 1869 Fairfield Rd, Pine Bark Circle, Pine Bark Ct, Mallard Point, Flint Rock Ct, Hattaway Dr, Hattaway Cir, Uwharrie Ct, Homestead Ct, Arrowhead Ln, Buckskin Ct, Buckskin Rd, Lantern Ct, Canoe Ct, Abbey Ln, Calico Ct

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Sapphire Valley - Low Pressure 1/14/2021

Affected Streets. Fairway Forest Road, Yarrow Court, Blackberry Trail

We would like to advise customers that beginning on January 14, 2021,at 11:30am we will be making repairs in the distribution system.  Our operations staff will work as quickly as possible to make the necessary repairs.  During this time, customers may experience periods of low pressure and or very brief periods of no water.  

This office is strongly urging the water consumers to conserve water whenever possible. 

Please be advised that this Pressure advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodtrace Subdivision - Routine Flushing 1/12/2021

We would like to advise customers of the Routine Water System flushing that will be taking place in your area beginning Tuesday, January 12th, 2021, continuing through Thursday, January 14th, 2020,  beginning at approximately 8:00 am each day with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance of the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. 

Zemosa Acres - Water Main Repair and Boil Water Advisory
RESCINDED 1/11/2021

Affected customers:  Hardwick Place, Carlyle Drive, 1105 Chadbourne Ave. to 1199 Chadbourne Ave.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Beechbrook Subdivision - Emergency Water Main Repair and Boil Water Advisory RESCINDED 1/9/2021

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River - Main Break and Boil Water Advisory
RESCINDED 1/8/2021

Affected streets: The Knoll Drive and Laurel Ridge 

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

High Vista - Main Break and Boil Water Advisory RESCINDED 1/7/2021

Affected Streets Hickory Vista Lane and 96 Country Club Road

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Linville Ridge - Main Break and Boil Water Advisory
RESCINDED 12/30/2020

Affected Streets - Cranberry Cove, Cranberry Knoll, Ridge Drive 800 to 1200 block

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Westwood Forest- Scheduled Repair and Boil Water Advisory
RESCINDED 12/30/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this scheduled work and boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodhaven - Main Break  and Boil Water Advisory
RESCINDED 12/27/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bent Creek - Main Break  and Boil Water Advisory 
RECSINDED 12/27/2020

Affected Streets: 
All of Donnybrook Drive
All of Donnybrook Court
All of Auburndale Drive
All of Queen Bee trail
300 – 315 Foxcroft Drive
210 – 223 Summerglen Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildwood Green -  Main Break and Boil Water Advisory
RESCINDED 12/24/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bent Creek - Main Break  and Boil Water Advisory 
RESCINDED 12/22/2020

Affected Streets: 132-171 Castlerock Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildwood Green - Contractor hit line and Boil Water Advisory
RESCINDED 12/20/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including drinking, making ice, brushing teeth, washing dishes, and food preparation) 

The boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Zemosa Acres- Main Repair and Boil Water Advisory
RESCINDED 12/18/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory for Tuesday, December 15th, 2020 is directly related to the line tie in made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Zemosa Acres - Water Line Tie-in and Boil Water Advisory
RESCINDED 12/16/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory for Tuesday, December 15th, 2020 is directly related to the line tie in made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Tanglewood South - Emergency Repair and Boil Water Advisory
RESCINDED 12/15/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Jordan Woods - Routine Flushing 12/14/2020

We would like to advise customers of the Routine Water System flushing in your area beginning tomorrow, December 15th, 2020 beginning at approximately 9 am with completion expected by 1 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990.

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

 

Neuse Woods - Emergency Repair and Boil Water Advisory
RESCINDED 12/11/2020

Affected Streets: Floyd Drive, Gamble Drive, Franks Drive, Barrington Drive, 2601 Baxley Drive, 2600 Baxley Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Repair and Boil Water Advisory 
RESCINDED 12/10/2020

Affected streets: Zebulon Lane, Running Cedar Lane, Bee Tree Lane, OverLook Road, and Golden Leaf Road 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs being made to the water distribution system in your area due to a line repair and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodtrace - System Flushing 12/9/2020 -  UPDATED

We would like to advise customers of the Routine Water System flushing continuing in your area Thursday, December 10th, 2020,  beginning at approximately 8:00 am with completion expected by 5 pm.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration ins

Please be advised that this System Flushing is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Treasure Cove - Emergency Repair and Boil Water Advisory 12/8/2020

Affected Streets: Shell Midden Court, Register Lane, Edith Cove, and Artifact Cove

Customers may experience periods of low pressure and or outages in the distribution system due to an emergency repair in your area. Repairs are expected to take a few hours to complete barring no complications. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

As a precautionary measure, we are issuing a boil water advisory, for all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water. As an alternative, bottled water may be used. The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Carolina Water Service of NC strongly urges you to conserve water whenever possible. A second phone notification message will be sent once the Boil Water Advisory has been rescinded.

Please know that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Misty Mountain - Main Break and Boil Water Advisory
RESCINDED 12/8/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls -  Main Break and Boil Water Advisory
RESCINDED 12/2/2020

Customers: DOTSI DR,GUSV CT,AGALIHA LN,KANASDATSI DR ,TINEQUA DR, INDIAN HILLS DR

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990. 

Belvedere - Fire Hydrant Testing and Flushing 11/30/2020

We would like to advise customers that the Fire Department will be conducting routine flushing and testing of hydrants beginning on Tuesday, December 1st with completion expected by Wednesday, December 2nd, barring no complications, from 8:00 am through 5:00 pm each day.

Flushing and Hydrant testing are done periodically as a preventative maintenance measure to ensure the best possible water quality as well as reliability.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, but if you continue to experience any problems, please contact our customer service department at 1-800-525-7990.

Please be advised that is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Forestbrook -Main Break and Boil Water Advisory
RESCINDED 11/25/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

High Vista - Fire Hydrant Replacement and Boil Water Advisory
RESCINDED 11/24/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this rescind boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Crestview - Repair and Boil Water Advisory  RESCINDED 11/23/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Sapphire Valley - Main Break and Boil Water Advisory
RESCINDED 11/20/2020

Affected Streets: Very end of  Cherokee Trail 1630, 1756 to 2119 Cherokee Trail, Wedge Shot Drive and Golf View Drive.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Nikanor - Main Break and Boil Water Advisory
RESCINDED 11/19/2020

Affected Streets: Entire Community

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Holly Acres - Main Break and Boil Water Advisory
RESCINDED 11/19/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Harbor House - Emergency Repair and Boil Water Advisory
RESCINDED 11/19/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Harbour-Point-Farms- Emergency Repair and Boil Water Advisory
RESCINDED 11/17/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.  

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hound Ears - Repair and Boil Water Advisory RESCINDED 11/13/2020

Affected Street:  Azalea

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Ski Mountain - Water Conservation 11/12/2020

At this time, we are experiencing some issues with one of our wells in the neighborhood. Parts are on order to correct this issue. To help the system continue to maintain water, please conserve water for all non-essential uses such as irrigation, pressure washing, or washing of vehicles. The water is safe for consumption and cooking and there is no boil water advisory at this time.

A follow-up notification will be sent once we complete the repairs at the well most likely early next week.
Please know that this notification is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

Thank you for your patience. If you have any questions, contact customer service at 1-800-525-7990.

Sugar Mountain -  Repair and Boil Water Advisory
RESCINDED 11/12/2020

 Affected Roads: Briarcliff Road, Bee Branch Units All , Moss Ridge Road , Mossy Creek Lane , Beech View Road , Creekside Ct., and Slopeview Road

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and, food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Oakdale Sub - Main Break and Boil Water Advisory
RESCINDED 11/10/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Emergency Repair and Boil Water Advisory
RESCINDED 11/10/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Be advised that this boil water advisory is related to repairs being made to your water distribution system. It is not related to COVID-19. Any questions about our response to COVID-19, see our website or the guidance provided by the EPA at www.epa.gov/coronavirus.

We appreciate your patience and apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.

Should you have any questions, please feel free to contact our Customer Service Department at 1-800-525-7990.

 

White Oak Plantation and Lee Forest Subdivisions
Valve Replacement and Boil Waster Advisory
RESCINDED 11/6/2020

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)
Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to the valve replacements made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Please be advised that this boil water advisory is directly related to the valve replacements made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.
Please be advised that this boil water advisory is directly related to the valve replacements made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

Connestee Falls - Main Break and Boil Water Advisory RESCINDED 11/6/2020

Affected Streets: Yona Court and 1005 and 1039 UTSONATI LANE

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Sugar Mountain NC - Hydrant Installation and Boil Water Advisory
RESCINDED 11/5/2020

Affected Streets: Norwood Hollow Rd, Blaine Norwood Rd, Dick Trundy Ln, 108 Sugar Mountain Drive, 106 Sugar Mountain Drive, 2960 Tynecastle Hwy, 2940 Tynecastle Hwy, 2943 Tynecastle Hwy,  2862 Tynecastle Hwy, 2780 Tynecastle Hwy, 2730 Tynecastle Hwy, 2710 Tynecastle Hwy, All of Hwy 184

Please be advised that the previously issued Boil Advisory has been rescinded.

It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and, food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Ski Country -  Main Break and Boil Water Advisory RESCINDED 10/30/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sherwood Forest Subdivision - Boil Water Advisory - Power Outage RESCINDED  10/30/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to the power outage in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for the inconvenience and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bahia Bay-  Power outage and Boil Water Advisory
RESCINDED 10/30/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Westwood Forest - Scheduled Repair and Boil Water Advisory
RESCINDED 10/30/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel Subdivision  - Emergency Repair and Boil Water Advisory
RESCINDED 10/30/2020

 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 


Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Forestbrook and Ole Lamp Subdivisions - Boil  Water Advisory
Power Outage in the Area. Power Restored- 10/29/2020 RESINCDED

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to the power outage in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please

nd appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Pinnacle Shores Subdivision -Boil Water Advisory Power Outage
Generators in Route 
RESCINDED 1030/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation.

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to the power outage in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.

Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

We apologize for the inconvenience and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildwood Green -  Main Break and Boil Water Advisory
RESCINDED 10/28/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Crestview - Pump Repair and Boil Water Advisory
RESCINDED 10/27/2020

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory  RESCINDED 10/24/2020

Affected Streets: KANASGOWA DR,OGANA CT, TLVDATSI DR, SELU CT, TILI CT, YUDA CT, VDALI CT

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sapphire - Repair and Boil Water Advisory 
RESCINDED10/21/2020

Affected streets:   Hilltop, all of Emerald Ridge, Emerald Crest, and Emerald Cove

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Powder Horn - Repair and Boil Water Advisory
  RESCINDED 10/22/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this rescind boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990

Sapphire -  Low-Pressure Repair-NO Boil Water Advisory 10/20/2020

Customers affected on ONLY Emerald Ridge Road 

We would like to advise customers that beginning at approximately 9 am tomorrow, October 21st, 2020,  we will be making repairs in the distribution system. 

Our operations staff will work as quickly as possible to make the necessary repairs.  During this time, customers may experience periods of low pressure and or very brief periods of no water.  

The work should be complete and return to normal by 2 pm barring no complications.

This office is strongly urging the water consumers to conserve water whenever possible. 

Please be advised that this is directly related to repairs being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.


Please be advised that this is directly related to repairs being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.
Please be advised that this is directly related to repairs being made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

The Harbour, The Point and The Farms - Flushing 10/20/2020

 We would like to advise customers that the Fire Department will be conducting routine testing of hydrants beginning on October 20, 2020 through the end of the month from 9:00 am thru 5:00 pm.

Testing is done periodically as a preventative maintenance measure.  During this process, the Fire Department will fully open each fire hydrant to confirm that each hydrant functions properly, measure the flow rate and pressure, and document the results. In the event that a hydrant does not function as it is designed, the hydrant will be repaired promptly.

While the testing of the hydrants is being performed, we do not anticipate any problems or inconveniences. However, customers may experience brief periods of lower than normal water pressure, cloudy water, and/or temporary discoloration of the water as a result of the testing.

As a precaution, we recommend customers postpone laundry washing until the testing has been completed and the water returns to normal.

Service should return to normal after testing is complete, but if you continue to experience any problems, please contact our customer service department.

Routine Water System flushing in your area will begin upon the completion of the fire hydrant testing on 10/20/2020 from 9 am To 5 pm.

Please be advised that this routine testing made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

This is a courtesy message from Carolina Water Services Inc of North Carolina, your local water provider for The Point/The Farms/The Harbor Subdivisions at 1-800-525-7990.

We apologize for any inconvenience this may cause and appreciate your patience.

Linville Ridge - Routine Flushing 10/19/2020

We would like to advise customers of the Routine Water System flushing in your area today,  October 19th, 2020  beginning at approximately 9 am with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

Bridlestone -  Manhole Set and Sewer Install 10/16/2020

Customers affected on the following streets only: South Crest Lane, Aden Creek Way, Bridle Trace Ln, Eastgrove Dr. Stone Forest Dr. Ridge Stone Ct, and Windfall Place 

A developer will be installing a new sewer main and a manhole on Tuesday, October 20th, 2020 in the area. Southcrest Lane will be restricted to a one-way street while the work is underway. Please drive carefully and be aware of workers and equipment in the area.

We apologize for the inconvenience and will work with the developer to complete the installation and reopen the roads which may take most of the day.

Please be advised that this closure is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 10/13/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Woodtrace - Routine Flushing 10/13/2020

We would like to advise customers of the Routine Water System flushing in your area beginning this morning,  October 13th, 2020  at approximately 9:30 am with completion expected by 4 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house.

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990.

Sugar Mountain - Emergency Repair and Boil Water Advisory
RESCINDED 10/14/2020

Affected Streets:   Briarcliff Road and Bee Branch Units

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and, food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Westwood Forest - Main Break and Boil Water Advisory
RESCINDED 10/8/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Harbor House - Main Break  and Boil Water Advisory
RESCINDED 10/7/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Bent Creek - Main Break and Boil Water Advisory
RESCINDED 10/9/2020

Affected Streets : All of Summerglen Court and 100 – 127 Summerglen Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 

Mt. Mitchell Boil Water Advisory RESCINDED 10/7/2020

Affected Streets: Big Ridge RD

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this rescind boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 We apologize for any inconvenience this may have caused and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Sugar Mountain Sub Boil Water Advisory
RESCINDED 10/07/2020

Customers: Sugar Mountain Dr 1317 – 1446 Turkey Trail, Ridgewood, Briarcliff, Cross Park, Dell Forest Run, Forest Lane

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Westwood Forest -Low Pressure - System Pressure Advisory

We would like to advise customers that beginning on October 6, 2020, we will be making repairs in the distribution system.  Our operations staff will work as quickly as possible to make the necessary repairs.  During this time, customers may experience periods of low pressure and or very brief periods of no water.  

This office is strongly urging the water consumers to conserve water whenever possible. 

Please be advised that this advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990, once again that number is 1-800-525-7990. 

Beechbrook - System Flushing 9/30/2020

We would like to advise customers of the system flushing taking place in your area  Thursday October 1st  beginning at approximately 11 am with completion expected by 2 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department.

Please be advised that this rescind boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls - Main Break and Boil Water Advisory
RESCINDED 9/30/2020

Affected Streets: Soquili dr #1115→1335 and Gasga Ct

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River - Main Break and Boil Water Advisory 
RESCINDED 
9/30/2020

Customers:  Summit Forest Way Grey Fox, Holly Lane 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Mt Mitchell - Main Break  and Boil Water Advisory
RESCINDED 9/29/2020

Affected Streets: South Toe River RD and  Campground 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Carolina Trace - Main Break and Boil Water Advisory RESCINDED 9/28/2020

Customers impacted on Perth Drive and Kirk Court

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Powder Horn  Mountain - Main Break and Boil Water Advisory
RESCINDED 9/24/2020

The following customers impacted ONLY: Laurel Circle (East and West), Ivy Lane, Wild Dogwood, Birch Lane, Hickory Knob, Sandy Point, Hemlock Ridge, Trout Lake, Hawk Ridge, Cherry, Sunny Lane

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Carolina Trace - Main Break and Boil Water Advisory

RESCINDED 9/24/2020

Customers impacted at the following locations ONLY:

Woodfield South Subdivision 
Detroit Blvd , Chicago Loop, Philadelphia, Cleveland Circle,

Woodfield North. Subdivision
Washington Street

Hidden Lakes Subdivision 
Carolina Drive, Florida Drive, Kentucky Avenue, Dakota Loop, Delaware Place, Maine Circle, Vermont Court, Alabama, Texas Square, Louisiana Lane,  Colorado Trail, New York Avenue, Connecticut Place, New Jersey Circle, Tennessee Circle, Illinois Avenue

South Landing Subdivision 
Poplar Turn, Cedar Circle, Creekside Trail, Deerfoot Trail, Beaver Branch, Falling Stream, Fireside Trail, Long Point Trail, Sandalwood Drive, Woodridge Trail

Woodfield North & South
Hidden Lakes – (Hidden Lakes POA’s), South Landing –  (South Landing POA), South Wind - (Southwind Pool), Harbor Creek - (Harbor Creek POA),  Eagles Nest

Lakewood Subdivision
Oak Road, Dogwood Lane, Maple Circle, Cedar Road, Pine Road

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Main Break and Boil Water Advisory RESCINDED 9/23/2020

Customers impacted only at the following locations: El Miner Drive, McKinney Gap, Oak Ridge, Hampton Gap, Sugar Tree, Fox Den, Mcdaris Loop, English Ridge, Spring Brook Drive

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Stone Hollow - System Flushing 9/23/2020

We would like to advise customers of the system flushing taking place in your area Wednesday September 23rd   beginning at approximately 12 pm with completion expected by 5 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department.

Please be advised that this System Flushing is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

The Farms -  Routine Flushing 9/22/2020

Customers only located on Callicutt Trail

We would like to advise customers of the Routine Water System flushing in your area beginning Thursday, September 24th, 2020  beginning at approximately 11 am with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house.

If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

Stone Hollow - Main Break  and Boil Water Advisory
RESCINDED  9/22/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Harbour/The Point/The Farms – Mooresville, North Carolina

Boil Water Order RESCINDED 9/22/2020

As part of our commitment to providing safe and reliable water to all of its customers, Carolina Water Service of NC routinely monitors the drinking water we supply in accordance with Federal and State requirements. 

System-wide test results indicate that the Boil Water Order issued early Sunday morning can now be rescinded.

The recent testing results indicate no contaminants present in the water system. The water is now safe for consumption - drinking, making ice, brushing teeth, washing dishes, and food preparation.

We apologize for any inconvenience this has caused our customers.  For questions regarding this notification please contact our Customer Contact Center (800) 525-7990. 

Holly Acres - System Flushing 9/21/2020

We would like to advise customers of the system flushing taking place in your area Tuesday, September 22nd  beginning at approximately 9 am with completion expected by 12 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department.

Please be advised that this System Flushing is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

This was a courtesy message from Carolina Water Service Inc of North Carolina, your local water provider.  We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

High Vista - Main Break  and Boil Water Advisory
RESCINDED 9/20/2020

Customers impacted only on Chestnut Ridge Road  and Walnut Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water


Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildlife Bay - Power Outage and Boil Water Advisory 
RESCINDED 9/19/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

 concerns, please contact our Customer Service Department at 1-800-525-7990.

Olde Point Ridge - Main Break  and Boil Water Advisory
RESCINDED 9/17/2020

Customers impacted ONLY on Emerald Ridge Drive and Shandy Way

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River - Main Break  and Boil Water Advisory
RESCINDED 9/19/2020

Customers impacted ONLY on the following streets: 870 Clubhouse Drive, 901 Clubhouse Drive,1000 Clubhouse Drive, Elk Knob Drive 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Boil Water Advisory
RESCINDED 9/182020

Customers impacted ONLY on Cottage Lane 

 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs being made to the water distribution system in your area due to a line repair and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Bear Paw - Main Break  and Boil Water Advisory
RESCINDED 9/19/2020

Customers impacted only on the following street: Village Road, Nantahala, Beach Road , Beach Trail, South Paw Trail,  Rainbow Circle, Wildwood

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hound Ears - Main Break and Boil Water Advisory
RESCINDED 9/16/2020

Customers impacted ONLY on the following streets: Hickory from 2450 higher to the end of the street, and all of Cherry, Shagbark, Cedar, Pine, Pecan

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).   

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Riverpointe - Routine Flushing 9/16/2020

We would like to advise customers of the routine water system flushing in your area tomorrow, Thursday, September 17th, 2020, beginning at approximately 9 am with completion expected by noon.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Please be advised that Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Queens Harbor - Routine Flushing 9/16/2020

We would like to advise customers of the routine water system flushing in your area tomorrow, Thursday, September 17th, 2020, beginning at approximately 9 am with completion expected by noon.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your personal lines or if you any questions, please contact our customer service department at 1-800-525-7990.  

Please be advised that Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.

Westwood Forest -Scheduled Repair and Boil Water Advisory
RESCINDED 9/15/2020

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere - Routine System Flushing 
Beginning Monday, September 14th  thru Thursday, September 17th, 2020

We would like to advise customers of the system-wide flushing taking place in your area beginning Monday, September 14th  through Thursday, September 17th, 2020, beginning at approximately 9 am with completion expected by 4 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department at 1-800-525-7990.

Please be advised that this Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Country Club Annex - City of Winston Salem Reminder

Customers LOCATED ONLY at the following addresses: 
5910 Brookway Dr
5880 Brookway Dr
5870 Brookway Dr
5860 Brookway Dr,
5830 Brookway Dr
5841 Brookway Dr
5810 Brookway Dr
5801 Brookway Dr
5777 Brookway Dr
5770 Novack St.

This message is to remind you that your water service provider is now the City of Winston-Salem starting immediately.

The costs associated with the new water service with the City of Winston-Salem as well as your current rates with CWSNC are available in a letter that was included in a door tag at your home with additional contact information for any questions.

Customers must call City Link at 311 or 336-727-8000, to have their accounts set up.

Carolina Water Service, Inc. of North Carolina has proudly served your community as your water provider. If you have any questions, please feel free to contact our Communications and Community Engagement Manager, Deb Clark at 704-525-1620 or deb.clark@corixgroup.com.

Thank you.

Country Club Annex - City of Winston Salem Important Information

Customers:   5910 Brookway Dr, 5880 Brookway Dr, 5870 Brookway Dr, 5860 Brookway Dr, 5830 Brookway Dr, 5841 Brookway Dr, 5810 Brookway Dr, 5801 Brookway Dr, 5777, Brookway Dr, and 5770 Novack St.

This message is to inform you of an upcoming change expected to take place at the beginning of August 24th, 2020, thru August 31st, 2020, for your water service provider.

The 4” water main that crosses the creek on the bridge at Novack St and will be removed.

This bridge is slated to be replaced and the cost for boring under the creek to replace this water main is too exorbitant for the customers and the Company to encumber.

We want to provide the initial Carolina Water Service, Inc. of North Carolina customers impacted by this project an affordable alternative. The recommendation is to connect the customers to the City of Winston-Salem water service. There is no charge for any existing customers in the initial connection to the City of Winston-Salem. These initial change-over costs will be paid by CWSNC.

The costs associated with the new water service with the City of Winston-Salem as well as your current rates with CWSNC are available in a letter we will be tagging your home with additional contact information for any questions.

Once the City of Winston-Salem meters is installed, the customers will need to call City Link at 311 or 336-727-8000, to have their accounts set up.

Carolina Water Service, Inc. of North Carolina has proudly served your community as your water provider. If you have any questions, please feel free to contact our Communications and Community Engagement Manager, Deb Clark at 704-525-1620 or deb.clark@corixgroup.com.

Corolla Light- DO NOT FLUSH ANYTHING OTHER THAN HUMAN WASTE AND TOILET PAPER

Please remember to throw all bacterial wipes, cloths, paper towels, adult or baby diapers, cotton swabs, feminine products or dental floss in the trash.
Do not flush anything other than toilet paper and human waste.

Even though the package may indicate it is flushable, the wipes are causing issues with your wastewater system and clogging the sewer mains. If this continues, your home could potentially be impacted.  

Monteray Shores- DO NOT FLUSH ANYTHING OTHER THAN HUMAN WASTE AND TOILET PAPER

Please remember to throw all bacterial wipes, cloths, paper towels, adult or baby diapers, cotton swabs, feminine products or dental floss in the trash.
Do not flush anything other than toilet paper and human waste.

Even though the package may indicate it is flushable, the wipes are causing issues with your wastewater system and clogging the sewer mains. If this continues, your home could potentially be impacted.  

Belvedere NC -Well Information

Carolina Water Service has brought the second well online located near Hwy 17 upon completion of the tank replacement project in the Belvedere community to better serve our customers with safe, reliable, and adequate supplies of water.

You may notice a temporary stronger chlorine smell while we work to adjust feed rates.

Please be patient as we work to adjust this level.  This is only temporary and the chlorine smell will lessen over time.

Please be advised that this is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

New Automated Meter Installation in Sugar Mountain Starting in April 2020

Over the next few weeks, Carolina Water Service Inc. of NC (CWSNC) will be installing water meters at all the residential homes and condominiums we serve in Sugar Mountain, North Carolina.

CWSNC will install new automated meters (“AMR”) that wirelessly transmit a meter read, eliminating the need for a manual reading. AMR is the technology of automatically collecting consumption, diagnostic and status data from water meters and transferring the data to a central database for billing, troubleshooting and analysis. This system eliminates periodic trips to each physical location to read a meter. This data, coupled with analysis, can help both CWSNC and customers better control water consumption (usage).

Water meter reads will continue to be collected monthly by our staff using equipment in our vehicles. We will not have to open the meter boxes to obtain the reads. This technology is especially beneficial in mountain areas where weather may cause manual reading problems (snow, ice etc.) and will help us ensure accurate and timely billings to our customers.

CWSNC has awarded the installation contract to Core & Main of Asheville to complete the installation of the water meters. Core & Main subcontracted the installation to VEPO Metering. Contractor vehicles will display the CWSNC company logo and “contractor” identification magnets. Installation is scheduled to begin in early April and all meters are expected to be installed by late May.

All Core & Main employees and subcontractors will have completed background checks and act professionally.  VEPO Metering is an experienced and professional meter installation contractor. CWSNC staff will work closely with our contractors to minimize any inconvenience and ensure that your property is restored. Core & Main or subcontractors will contact customers prior to the meter installation and the entire process should take less than an hour during which the water service will be shut off.

Please find attached a set of “Frequently Asked Questions” that will hopefully address any issues or concerns you may have. CWSNC and Core & Main thank you for your cooperation in making this a successful project and we thank you for your patience while the meter replacement is in progress.

Customers may contact Neil Reece, Area Manager at Ronnie.Reece@carolinawaterservicenc.com  or Martin Scanlon, Project Manager at Martin.Scanlon@Carolinawaterservicennc.com if there are any questions about the project. Thank you for your patience as we work to provide the best level of service for our customers.

 Lift Station Replacement Project in the Connestee Falls Subdivision. 

This to inform you that Carolina Water Service, Inc. of NC will begin a lift station replacement project in the Connestee Falls Subdivision.  Lift stations #4, #5, #12, and #13 are scheduled for replacement (See attached map for location).

Unfortunately, one of the lift station replacements will impact the walking trail location near Lake Wanteska.  Every effort will be made to maintain access and minimize impact and inconvenience. We would like for residents to avoid this location unless necessary.

Construction is anticipated to begin Wednesday March 18th, 2020.  Our contractor plans to work between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday, weather permitting.  No work will be done on weekends or holidays unless there are extenuating circumstances.   The project is estimated to take eight weeks to complete.

Every effort will be made to have all other utilities in the dig area carefully located to avoid any service interruptions.  However, should phone, power, or other utility service be interrupted, please be assured that it was unavoidable and accidental, and that repairs will be coordinated immediately.

We will do everything possible to minimize any inconvenience to you during this period, and we sincerely appreciate your patience and understanding.

If you should have any questions concerning the project, please call me at 1 (800) 525-7990.  Thank you for your attention. Gary Peacock, Area Manager

Connestee Falls - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Connestee Falls_Annual Sewer Report

Fairfield Harbour - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Fairfield Harbour_Annual Sewer Report

 

Bradfield Farms - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Bradfield Farms_Annual Sewer Report

Carolina Trace - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, please contact CWSNC customer service department at 1-800-525-7990 or download the below document.

2019 Carolina Trace_Annual Sewer Report

Carolina Water Service, Inc. of North Carolina


Drought Update

As an investor owned public utility, all of Carolina Water Service, Inc. of North Carolina’s public water is regulated by the North Carolina Utilities Commission.  Consistent with the Commission’s Order dated May 23, 2008, drought restrictions are in place throughout North Carolina based upon either (1) the “drought status” of the county; or (2) if a purchased water system, by the supplier of the purchased water.

Customers may determine the current drought status of their community through the U.S. Drought Monitor of North Carolina website http://www.ncdrought.org/

https://www.ncwater.org/Rules_Policies_and_Regulations/Regulation/H2499v6.pdf

In May 2008, an Order was issued by the North Carolina Utilities Commission outlining mandatory water restrictions that apply to various drought advisories.  Carolina Water Service, Inc. of North Carolina (CWSNC) strongly suggests that you adhere to the water restrictions as dictated by the North Carolina Utilities Commission, which may be viewed in full on the Commission web site at: http://www.ncuc.net/industries/water/WaterRestrictions.html.

If you have any questions, please contact CWSNC (704) 525-1431 or email deb.clark@carolinawaterservicenc.com