Customer Service

Customer Notices

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Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

 Powder Horn  Mountain - Main Break and Boil Water Advisory
RESCINDED 9/24/2020

The following customers impacted ONLY: Laurel Circle (East and West), Ivy Lane, Wild Dogwood, Birch Lane, Hickory Knob, Sandy Point, Hemlock Ridge, Trout Lake, Hawk Ridge, Cherry, Sunny Lane

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Carolina Trace - Main Break and Boil Water Advisory

RESCINDED 9/24/2020

Customers impacted at the following locations ONLY:

Woodfield South Subdivision 
Detroit Blvd , Chicago Loop, Philadelphia, Cleveland Circle,

Woodfield North. Subdivision
Washington Street

Hidden Lakes Subdivision 
Carolina Drive, Florida Drive, Kentucky Avenue, Dakota Loop, Delaware Place, Maine Circle, Vermont Court, Alabama, Texas Square, Louisiana Lane,  Colorado Trail, New York Avenue, Connecticut Place, New Jersey Circle, Tennessee Circle, Illinois Avenue

South Landing Subdivision 
Poplar Turn, Cedar Circle, Creekside Trail, Deerfoot Trail, Beaver Branch, Falling Stream, Fireside Trail, Long Point Trail, Sandalwood Drive, Woodridge Trail

Woodfield North & South
Hidden Lakes – (Hidden Lakes POA’s), South Landing –  (South Landing POA), South Wind - (Southwind Pool), Harbor Creek - (Harbor Creek POA),  Eagles Nest

Lakewood Subdivision
Oak Road, Dogwood Lane, Maple Circle, Cedar Road, Pine Road

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Carolina Trace - Main Break and Boil Water Advisory

Customers impacted on Perth Drive and Kirk Court

Customers may experience periods of low pressure and or outages in the distribution system due to a main break in your area today.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

As a precautionary measure, once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.    

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Main Break and Boil Water Advisory RESCINDED 9/23/2020

Customers impacted only at the following locations: El Miner Drive, McKinney Gap, Oak Ridge, Hampton Gap, Sugar Tree, Fox Den, Mcdaris Loop, English Ridge, Spring Brook Drive

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Stone Hollow - System Flushing 9/23/2020

We would like to advise customers of the system flushing taking place in your area Wednesday September 23rd   beginning at approximately 12 pm with completion expected by 5 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department.

Please be advised that this System Flushing is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

The Farms -  Routine Flushing 9/22/2020

Customers only located on Callicutt Trail

We would like to advise customers of the Routine Water System flushing in your area beginning Thursday, September 24th, 2020  beginning at approximately 11 am with completion expected by 5 pm.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house.

If you continue to experience any problems after flushing your lines or if you any questions, please contact our customer service department at 1-800-525-7990, again that number is 1-800-525-7990. 

Please be advised that this Routine Flushing is directly related to maintenance to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.

Stone Hollow - Main Break  and Boil Water Advisory
RESCINDED  9/22/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Harbour/The Point/The Farms – Mooresville, North Carolina

Boil Water Order RESCINDED 9/22/2020

As part of our commitment to providing safe and reliable water to all of its customers, Carolina Water Service of NC routinely monitors the drinking water we supply in accordance with Federal and State requirements. 

System-wide test results indicate that the Boil Water Order issued early Sunday morning can now be rescinded.

The recent testing results indicate no contaminants present in the water system. The water is now safe for consumption - drinking, making ice, brushing teeth, washing dishes, and food preparation.

We apologize for any inconvenience this has caused our customers.  For questions regarding this notification please contact our Customer Contact Center (800) 525-7990. 

Holly Acres - System Flushing 9/21/2020

We would like to advise customers of the system flushing taking place in your area Tuesday, September 22nd  beginning at approximately 9 am with completion expected by 12 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department.

Please be advised that this System Flushing is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

This was a courtesy message from Carolina Water Service Inc of North Carolina, your local water provider.  We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

High Vista - Main Break  and Boil Water Advisory
RESCINDED 9/20/2020

Customers impacted only on Chestnut Ridge Road  and Walnut Drive

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water


Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wildlife Bay - Power Outage and Boil Water Advisory 
RESCINDED 9/19/2020

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

 concerns, please contact our Customer Service Department at 1-800-525-7990.

Olde Point Ridge - Main Break  and Boil Water Advisory
RESCINDED 9/17/2020

Customers impacted ONLY on Emerald Ridge Drive and Shandy Way

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Elk River - Main Break  and Boil Water Advisory
RESCINDED 9/19/2020

Customers impacted ONLY on the following streets: 870 Clubhouse Drive, 901 Clubhouse Drive,1000 Clubhouse Drive, Elk Knob Drive 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel - Boil Water Advisory
RESCINDED 9/182020

Customers impacted ONLY on Cottage Lane 

 

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs being made to the water distribution system in your area due to a line repair and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

 Bear Paw - Main Break  and Boil Water Advisory
RESCINDED 9/19/2020

Customers impacted only on the following street: Village Road, Nantahala, Beach Road , Beach Trail, South Paw Trail,  Rainbow Circle, Wildwood

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation) 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Hound Ears - Main Break and Boil Water Advisory
RESCINDED 9/16/2020

Customers impacted ONLY on the following streets: Hickory from 2450 higher to the end of the street, and all of Cherry, Shagbark, Cedar, Pine, Pecan

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).   

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Riverpointe - Routine Flushing 9/16/2020

We would like to advise customers of the routine water system flushing in your area tomorrow, Thursday, September 17th, 2020, beginning at approximately 9 am with completion expected by noon.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Please be advised that Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Queens Harbor - Routine Flushing 9/16/2020

We would like to advise customers of the routine water system flushing in your area tomorrow, Thursday, September 17th, 2020, beginning at approximately 9 am with completion expected by noon.

Routine flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

Customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you experience any cloudy water once flushing is completed, please run the cold water in the tub for up to 3 minutes to clear your lines throughout the house. If you continue to experience any problems after flushing your personal lines or if you any questions, please contact our customer service department at 1-800-525-7990.  

Please be advised that Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.

Westwood Forest -Scheduled Repair and Boil Water Advisory
RESCINDED 9/15/2020

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation).

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Belvedere - Routine System Flushing 
Beginning Monday, September 14th  thru Thursday, September 17th, 2020

We would like to advise customers of the system-wide flushing taking place in your area beginning Monday, September 14th  through Thursday, September 17th, 2020, beginning at approximately 9 am with completion expected by 4 pm.  

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 5 pm, please flush your bathtub faucet for at least 3 minutes to clear any discoloration inside the house.  If problems persist after that, please contact our customer service department at 1-800-525-7990.

Please be advised that this Routine Flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Country Club Annex - City of Winston Salem Reminder

Customers LOCATED ONLY at the following addresses: 
5910 Brookway Dr
5880 Brookway Dr
5870 Brookway Dr
5860 Brookway Dr,
5830 Brookway Dr
5841 Brookway Dr
5810 Brookway Dr
5801 Brookway Dr
5777 Brookway Dr
5770 Novack St.

This message is to remind you that your water service provider is now the City of Winston-Salem starting immediately.

The costs associated with the new water service with the City of Winston-Salem as well as your current rates with CWSNC are available in a letter that was included in a door tag at your home with additional contact information for any questions.

Customers must call City Link at 311 or 336-727-8000, to have their accounts set up.

Carolina Water Service, Inc. of North Carolina has proudly served your community as your water provider. If you have any questions, please feel free to contact our Communications and Community Engagement Manager, Deb Clark at 704-525-1620 or deb.clark@corixgroup.com.

Thank you.

Country Club Annex - City of Winston Salem Important Information

Customers:   5910 Brookway Dr, 5880 Brookway Dr, 5870 Brookway Dr, 5860 Brookway Dr, 5830 Brookway Dr, 5841 Brookway Dr, 5810 Brookway Dr, 5801 Brookway Dr, 5777, Brookway Dr, and 5770 Novack St.

This message is to inform you of an upcoming change expected to take place at the beginning of August 24th, 2020, thru August 31st, 2020, for your water service provider.

The 4” water main that crosses the creek on the bridge at Novack St and will be removed.

This bridge is slated to be replaced and the cost for boring under the creek to replace this water main is too exorbitant for the customers and the Company to encumber.

We want to provide the initial Carolina Water Service, Inc. of North Carolina customers impacted by this project an affordable alternative. The recommendation is to connect the customers to the City of Winston-Salem water service. There is no charge for any existing customers in the initial connection to the City of Winston-Salem. These initial change-over costs will be paid by CWSNC.

The costs associated with the new water service with the City of Winston-Salem as well as your current rates with CWSNC are available in a letter we will be tagging your home with additional contact information for any questions.

Once the City of Winston-Salem meters is installed, the customers will need to call City Link at 311 or 336-727-8000, to have their accounts set up.

Carolina Water Service, Inc. of North Carolina has proudly served your community as your water provider. If you have any questions, please feel free to contact our Communications and Community Engagement Manager, Deb Clark at 704-525-1620 or deb.clark@corixgroup.com.

Corolla Light- DO NOT FLUSH ANYTHING OTHER THAN HUMAN WASTE AND TOILET PAPER

Please remember to throw all bacterial wipes, cloths, paper towels, adult or baby diapers, cotton swabs, feminine products or dental floss in the trash.
Do not flush anything other than toilet paper and human waste.

Even though the package may indicate it is flushable, the wipes are causing issues with your wastewater system and clogging the sewer mains. If this continues, your home could potentially be impacted.  

Monteray Shores- DO NOT FLUSH ANYTHING OTHER THAN HUMAN WASTE AND TOILET PAPER

Please remember to throw all bacterial wipes, cloths, paper towels, adult or baby diapers, cotton swabs, feminine products or dental floss in the trash.
Do not flush anything other than toilet paper and human waste.

Even though the package may indicate it is flushable, the wipes are causing issues with your wastewater system and clogging the sewer mains. If this continues, your home could potentially be impacted.  

Belvedere NC -Well Information

Carolina Water Service has brought the second well online located near Hwy 17 upon completion of the tank replacement project in the Belvedere community to better serve our customers with safe, reliable, and adequate supplies of water.

You may notice a temporary stronger chlorine smell while we work to adjust feed rates.

Please be patient as we work to adjust this level.  This is only temporary and the chlorine smell will lessen over time.

Please be advised that this is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

New Automated Meter Installation in Sugar Mountain Starting in April 2020

Over the next few weeks, Carolina Water Service Inc. of NC (CWSNC) will be installing water meters at all the residential homes and condominiums we serve in Sugar Mountain, North Carolina.

CWSNC will install new automated meters (“AMR”) that wirelessly transmit a meter read, eliminating the need for a manual reading. AMR is the technology of automatically collecting consumption, diagnostic and status data from water meters and transferring the data to a central database for billing, troubleshooting and analysis. This system eliminates periodic trips to each physical location to read a meter. This data, coupled with analysis, can help both CWSNC and customers better control water consumption (usage).

Water meter reads will continue to be collected monthly by our staff using equipment in our vehicles. We will not have to open the meter boxes to obtain the reads. This technology is especially beneficial in mountain areas where weather may cause manual reading problems (snow, ice etc.) and will help us ensure accurate and timely billings to our customers.

CWSNC has awarded the installation contract to Core & Main of Asheville to complete the installation of the water meters. Core & Main subcontracted the installation to VEPO Metering. Contractor vehicles will display the CWSNC company logo and “contractor” identification magnets. Installation is scheduled to begin in early April and all meters are expected to be installed by late May.

All Core & Main employees and subcontractors will have completed background checks and act professionally.  VEPO Metering is an experienced and professional meter installation contractor. CWSNC staff will work closely with our contractors to minimize any inconvenience and ensure that your property is restored. Core & Main or subcontractors will contact customers prior to the meter installation and the entire process should take less than an hour during which the water service will be shut off.

Please find attached a set of “Frequently Asked Questions” that will hopefully address any issues or concerns you may have. CWSNC and Core & Main thank you for your cooperation in making this a successful project and we thank you for your patience while the meter replacement is in progress.

Customers may contact Neil Reece, Area Manager at Ronnie.Reece@carolinawaterservicenc.com  or Martin Scanlon, Project Manager at Martin.Scanlon@Carolinawaterservicennc.com if there are any questions about the project. Thank you for your patience as we work to provide the best level of service for our customers.

 Lift Station Replacement Project in the Connestee Falls Subdivision. 

This to inform you that Carolina Water Service, Inc. of NC will begin a lift station replacement project in the Connestee Falls Subdivision.  Lift stations #4, #5, #12, and #13 are scheduled for replacement (See attached map for location).

Unfortunately, one of the lift station replacements will impact the walking trail location near Lake Wanteska.  Every effort will be made to maintain access and minimize impact and inconvenience. We would like for residents to avoid this location unless necessary.

Construction is anticipated to begin Wednesday March 18th, 2020.  Our contractor plans to work between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday, weather permitting.  No work will be done on weekends or holidays unless there are extenuating circumstances.   The project is estimated to take eight weeks to complete.

Every effort will be made to have all other utilities in the dig area carefully located to avoid any service interruptions.  However, should phone, power, or other utility service be interrupted, please be assured that it was unavoidable and accidental, and that repairs will be coordinated immediately.

We will do everything possible to minimize any inconvenience to you during this period, and we sincerely appreciate your patience and understanding.

If you should have any questions concerning the project, please call me at 1 (800) 525-7990.  Thank you for your attention. Gary Peacock, Area Manager

Connestee Falls - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Connestee Falls_Annual Sewer Report

Fairfield Harbour - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Fairfield Harbour_Annual Sewer Report

 

Bradfield Farms - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Bradfield Farms_Annual Sewer Report

Carolina Trace - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, please contact CWSNC customer service department at 1-800-525-7990 or download the below document.

2019 Carolina Trace_Annual Sewer Report

Carolina Water Service, Inc. of North Carolina


Drought Update

As an investor owned public utility, all of Carolina Water Service, Inc. of North Carolina’s public water is regulated by the North Carolina Utilities Commission.  Consistent with the Commission’s Order dated May 23, 2008, drought restrictions are in place throughout North Carolina based upon either (1) the “drought status” of the county; or (2) if a purchased water system, by the supplier of the purchased water.

Customers may determine the current drought status of their community through the U.S. Drought Monitor of North Carolina website http://www.ncdrought.org/

https://www.ncwater.org/Rules_Policies_and_Regulations/Regulation/H2499v6.pdf

In May 2008, an Order was issued by the North Carolina Utilities Commission outlining mandatory water restrictions that apply to various drought advisories.  Carolina Water Service, Inc. of North Carolina (CWSNC) strongly suggests that you adhere to the water restrictions as dictated by the North Carolina Utilities Commission, which may be viewed in full on the Commission web site at: http://www.ncuc.net/industries/water/WaterRestrictions.html.

If you have any questions, please contact CWSNC (704) 525-1431 or email deb.clark@carolinawaterservicenc.com