Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Connestee Falls Subdivision - Scheduled Repair and Boil Water Advisory 
Customers only located at  Dvdisdi Ct, 923 Ugugu Dr., 587 Ugugu Dr.

Tomorrow, July 8th, 2020,  our Operations staff plan on making necessary repairs to your water system. In order to make these repairs, the water in your system will be temporarily turned off at approximately 10:00 a.m. The project is expected to be completed by 2 pm barring no complications.

Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

As a precautionary measure, once the water is restored tomorrow, July 8th, 2020, consumers should boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.   

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Forest Hills Subdivision - Low Pressure - No Boil Water Advisory at this Time!

Customers may experience periods of low pressure in your area today.  We are aware of the problem with the system and identifying the problem at this time.  There is NOT a boil advisory at this time. 

This office is strongly urging the water consumers to conserve water whenever possible. 

Please be advised that this boil water advisory is directly related to repairs made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls Subdivision -Scheduled Repair and Boil Water Advisory

Affected streets: Unvdatlvi,Tsuyvtlvi,Galvloi, Usdasdi,Uloque, Atsadi

On Monday, July 6, 2020, Operators plan on making necessary maintenance repairs to your water system. In order to make these repairs, the water in your system will be temporarily turned off at approximately 11:00 a.m.. The project is expected to be completed by 5 pm baring no complications.

Again, the water will be completely shut down in the distribution system due to these repairs. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, once the water is restored consumers should boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.   

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

Please be advised that this closure is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Wolf Laurel Subdivision - Main Break and Boil Water Advisory RESCINDED

Customers impacted only on Village Lane, Meadow  and South Meadow Lane and Southgate

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). 

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory was directly related to repairs made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Harbour Subdivision - Road Closure Notice

We are making sewer line repairs in your area today. Caracara Drive will be closed between Navidad Bank Drive and Blackbeard Drive to make these repairs. We apologize for the inconvenience and will work as quickly as possible to complete the repairs and reopen the roads, which may take most of the day.

Please be advised that this closure is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Suburban Heights Subdivision - Flushing of the System

We would like to advise customers of the Routine flushing taking place in your area tomorrow, July 2nd, 2020. Beginning at approximately 10 am with completion expected by 1 pm, baring no complications.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.

While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and/or temporary discoloration. As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems after 2 pm, please contact our customer service department at 1-800-525-7990.

Please be advised that this routine flushing to the water distribution system in your area is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Heathfield Subdivision - System Maintenance - COMPLETED

Carolina Water Service, Inc of North Carolina has completed the Healthfield community's hydro tank maintenance project. Customer may resume watering their lawn, car washing, and other outdoor water usage.
 
Please be advised that this request was directly related to maintenance made to the water distribution system in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus
 
Thank you for your patience while we worked on this project in order to continue to provide safe, reliable water for you and your family.
 
We apologize for any inconvenience this may have caused and appreciate your patience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Fairfield Harbour - Routine Flushing

We would like to advise customers of the Routine flushing taking place in your area beginning today, June 17, 2020, and continuing throughout the next four weeks. Flushing should begin at approximately 9 am each morning with completion expected by 5 pm.

Flushing is done periodically as a preventative maintenance measure to ensure the best possible water quality.While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water, and or temporary discoloration.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

Service should return to normal after flushing is complete, however, if you continue to experience any problems, please contact our customer service department at 1-800-525-7990.

Please be advised that this flushing is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

 We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Connestee Falls NC - Lake Tioca NOW OPEN

Carolina Water Service Inc of North Carolina, would like to advise customers in the Connestee Falls area that Lake Ticoa has been reopened for recreational contact or use and is once again permitted.

Again, Lake Ticoa has been reopened and recreational contact use is no longer prohibited.

Please be advised that this advisory was directly related to the sewer spill in your area and was not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

We would like to thank you for your cooperation and we apologize for the inconvenience. If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

Nikanor, Beaver Creek, and Holiday Lane - Interns doing GPS Mapping in your Area

Carolina Water Service will have an intern using a GPS mapping system in your community for the next 3 to 4 weeks. The intern may need to access your back yard to pinpoint Carolina Water Service assets such as manholes or valves. The intern will be wearing an orange safety vest and has a CWS ID badge for verification of employment.

Please be advised that this announcement is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

If you have any questions, please contact our customer service department at 1-800-525-7990.

Belvedere NC -Well Information

Carolina Water Service has brought the second well online located near Hwy 17 upon completion of the tank replacement project in the Belvedere community to better serve our customers with safe, reliable, and adequate supplies of water.

You may notice a temporary stronger chlorine smell while we work to adjust feed rates.

Please be patient as we work to adjust this level.  This is only temporary and the chlorine smell will lessen over time.

Please be advised that this is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

New Automated Meter Installation in Sugar Mountain Starting in April 2020

Over the next few weeks, Carolina Water Service Inc. of NC (CWSNC) will be installing water meters at all the residential homes and condominiums we serve in Sugar Mountain, North Carolina.

CWSNC will install new automated meters (“AMR”) that wirelessly transmit a meter read, eliminating the need for a manual reading. AMR is the technology of automatically collecting consumption, diagnostic and status data from water meters and transferring the data to a central database for billing, troubleshooting and analysis. This system eliminates periodic trips to each physical location to read a meter. This data, coupled with analysis, can help both CWSNC and customers better control water consumption (usage).

Water meter reads will continue to be collected monthly by our staff using equipment in our vehicles. We will not have to open the meter boxes to obtain the reads. This technology is especially beneficial in mountain areas where weather may cause manual reading problems (snow, ice etc.) and will help us ensure accurate and timely billings to our customers.

CWSNC has awarded the installation contract to Core & Main of Asheville to complete the installation of the water meters. Core & Main subcontracted the installation to VEPO Metering. Contractor vehicles will display the CWSNC company logo and “contractor” identification magnets. Installation is scheduled to begin in early April and all meters are expected to be installed by late May.

All Core & Main employees and subcontractors will have completed background checks and act professionally.  VEPO Metering is an experienced and professional meter installation contractor. CWSNC staff will work closely with our contractors to minimize any inconvenience and ensure that your property is restored. Core & Main or subcontractors will contact customers prior to the meter installation and the entire process should take less than an hour during which the water service will be shut off.

Please find attached a set of “Frequently Asked Questions” that will hopefully address any issues or concerns you may have. CWSNC and Core & Main thank you for your cooperation in making this a successful project and we thank you for your patience while the meter replacement is in progress.

Customers may contact Neil Reece, Area Manager at Ronnie.Reece@carolinawaterservicenc.com  or Martin Scanlon, Project Manager at Martin.Scanlon@Carolinawaterservicennc.com if there are any questions about the project. Thank you for your patience as we work to provide the best level of service for our customers.

 Lift Station Replacement Project in the Connestee Falls Subdivision. 

This to inform you that Carolina Water Service, Inc. of NC will begin a lift station replacement project in the Connestee Falls Subdivision.  Lift stations #4, #5, #12, and #13 are scheduled for replacement (See attached map for location).

Unfortunately, one of the lift station replacements will impact the walking trail location near Lake Wanteska.  Every effort will be made to maintain access and minimize impact and inconvenience. We would like for residents to avoid this location unless necessary.

Construction is anticipated to begin Wednesday March 18th, 2020.  Our contractor plans to work between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday, weather permitting.  No work will be done on weekends or holidays unless there are extenuating circumstances.   The project is estimated to take eight weeks to complete.

Every effort will be made to have all other utilities in the dig area carefully located to avoid any service interruptions.  However, should phone, power, or other utility service be interrupted, please be assured that it was unavoidable and accidental, and that repairs will be coordinated immediately.

We will do everything possible to minimize any inconvenience to you during this period, and we sincerely appreciate your patience and understanding.

If you should have any questions concerning the project, please call me at 1 (800) 525-7990.  Thank you for your attention. Gary Peacock, Area Manager

Connestee Falls - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Connestee Falls_Annual Sewer Report

Fairfield Harbour - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Fairfield Harbour_Annual Sewer Report

 

Bradfield Farms - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, download the below document or please contact CWSNC customer service department at 1-800-525-7990.

2019 Bradfield Farms_Annual Sewer Report

Carolina Trace - 2019 Annual Sewer Performance Report

Carolina Water Service Inc. of North Carolina has completed their Annual Sewer Performance Report. This report summarizes the wastewater treatment process, facility maintenance and compliance information for 2019.

If CWSNC provides you wastewater service and you would like a copy of the full report, please contact CWSNC customer service department at 1-800-525-7990 or download the below document.

2019 Carolina Trace_Annual Sewer Report

Carolina Water Service, Inc. of North Carolina


Drought Update

As an investor owned public utility, all of Carolina Water Service, Inc. of North Carolina’s public water is regulated by the North Carolina Utilities Commission.  Consistent with the Commission’s Order dated May 23, 2008, drought restrictions are in place throughout North Carolina based upon either (1) the “drought status” of the county; or (2) if a purchased water system, by the supplier of the purchased water.

Customers may determine the current drought status of their community through the U.S. Drought Monitor of North Carolina website http://www.ncdrought.org/

https://www.ncwater.org/Rules_Policies_and_Regulations/Regulation/H2499v6.pdf

In May 2008, an Order was issued by the North Carolina Utilities Commission outlining mandatory water restrictions that apply to various drought advisories.  Carolina Water Service, Inc. of North Carolina (CWSNC) strongly suggests that you adhere to the water restrictions as dictated by the North Carolina Utilities Commission, which may be viewed in full on the Commission web site at: http://www.ncuc.net/industries/water/WaterRestrictions.html.

If you have any questions, please contact CWSNC (704) 525-1431 or email deb.clark@carolinawaterservicenc.com