Customer Service

Customer Notices

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Point  North Carolina Subdivision -  Scheduled Repair-NO Boil Water Advisory at this time.

Affected customers:  Mystic Lake Loop and Vestal Drive - ONLY

We will be replacing a Pressure Reducing Valve in your area that is scheduled to be on Monday, December 9th 2019 from approximately 8:30 am to 3 pm.  This may necessitate temporarily turning off the water for about 5 hours given no unforeseen issues. You may also temporarily lose service or experience low water pressure. There is no boil water advisory at this time.

Thank you for your patience. We will continue to update you further once we have more information. If you have any questions, please call customer service at 1-800-525-7990.

Thank you.

Carolina Water Service, Inc. of North Carolina


Drought Update

As an investor owned public utility, all of Carolina Water Service, Inc. of North Carolina’s public water is regulated by the North Carolina Utilities Commission.  Consistent with the Commission’s Order dated May 23, 2008, drought restrictions are in place throughout North Carolina based upon either (1) the “drought status” of the county; or (2) if a purchased water system, by the supplier of the purchased water.

Customers may determine the current drought status of their community through the U.S. Drought Monitor of North Carolina website http://www.ncdrought.org/

https://www.ncwater.org/Rules_Policies_and_Regulations/Regulation/H2499v6.pdf

In May 2008, an Order was issued by the North Carolina Utilities Commission outlining mandatory water restrictions that apply to various drought advisories.  Carolina Water Service, Inc. of North Carolina (CWSNC) strongly suggests that you adhere to the water restrictions as dictated by the North Carolina Utilities Commission, which may be viewed in full on the Commission web site at: http://www.ncuc.net/industries/water/WaterRestrictions.html.

If you have any questions, please contact CWSNC (704) 525-1431 or email deb.clark@carolinawaterservicenc.com